Banner Carousel Feature Issue in Elementor

This topic has 9 replies, 2 voices, and was last updated 1 years, 2 months ago ago by Rose Tyler

  • Avatar: admin@kitalabel.com
    admin@kitalabel.com
    Participant
    March 10, 2023 at 11:08

    So we use this “Banner Carousel” feature
    https://prnt.sc/JWW918SaBxfs

    We try to make this with the “Banner Carousel” feature
    https://prnt.sc/5MjopmWIADgn

    Then we found this issue:
    1. When we use “Display Resolution at 100%”
    The Images looks normal.
    https://prnt.sc/NM_QOlfmwwxu

    2. But when we use “Display Resolution at 150%” (Recommended res.)
    We found an issue that the images become zoomed, and looks broken,
    https://prnt.sc/M6sNmCtvgH9i

    We consider this an issue because “150% Display Res” is the common default display resolution in our users laptops.

    I have created a video that shows the issue, you can refer to this link below
    https://www.loom.com/share/8afd5d79947d45c7ae584a7d8840f18c

    8 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 10, 2023 at 13:29

    Hello,

    In order to assist you with your inquiry, we request that you provide us with temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

    To do this, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

    Kind Regards,
    8theme team

    Avatar: admin@kitalabel.com
    admin@kitalabel.com
    Participant
    March 13, 2023 at 04:37

    Okay I will inform my team about this request, I will inform back the updates here later ,
    Thank You

    Avatar: admin@kitalabel.com
    admin@kitalabel.com
    Participant
    March 13, 2023 at 10:00

    Hi, my team is asking, is it possible to do this diagnostic without creating the temporary access?Such as, is it possible if you tell us which specific pages/setting do you want us to check, then we can screenshot/video those that you wanted to see?

    Is this doable? Please let us know

    Thanks

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 13, 2023 at 13:49

    Hello,

    Please save the page with the reported issue as a template, upload the file to a file-sharing service, and provide us with the URL. We will import this template to our test site and investigate the issue further.
    https://elementor.com/help/template-library/
    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: admin@kitalabel.com
    admin@kitalabel.com
    Participant
    March 14, 2023 at 11:21

    We have save the page with reported issue as template, you can refer to the shared link below.

    Thanks

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 14, 2023 at 11:29

    Hello,

    You need to set “Slides Per View” for different devices. Please check screenshots in the Private Content area.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: admin@kitalabel.com
    admin@kitalabel.com
    Participant
    March 15, 2023 at 04:25

    Okay i will inform my team to try this
    Thanks

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 15, 2023 at 11:35

    Hello,

    You’re welcome!

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

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