Hello, Surender Kumar,

We’ve made some changes in cache plugin settings and disabled some of unrequired plugins, now speed test results is better. Please check the Private Content area.

Kind Regards,
8theme team

Hello, GazTheGoat,

We have identified a JavaScript error on your Home page which may be causing an issue with the mobile menu.

In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem. Let us know the result of this test.

You are using CDN. Temporarily disable it and check the menu then.

Kind Regards,
8theme team

Hello, GazTheGoat,

Thank you for contacting us and for using XStore.

Please provide URL of your site and temporary wp-admin access via the Private Content area, so we can take a closer look at your settings.

Kind Regards,
8theme team

Hello, Peter,

Thank you for contacting us and for using XStore.

You can contact the support of WooCommerce, because, by default, this email comes from the plugin.

Or you can activate our XStore > Built-in Email Builder > and customize templates.

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Franksong,

In order to assist you with your inquiry, we request that you provide us with the URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello,

Do you have any additional redirects? It seems that after receiving a response from the social network, there is a redirect and it breaks the process. This is only for Facebook, Google login works normally.

Provide us with access to the Facebook API, so we can check your FB app settings.

This https://prnt.sc/n7vpNbJloO99 – we have fixed.

Kind Regards,
8theme team

Hello,

Please save the page with the reported issue as a template, upload the file to a file-sharing service, and provide us with the URL. We will import this template to our test site and investigate the issue further.
https://elementor.com/help/template-library/
Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, Simran,

Thank you for contacting us and for using XStore.

Please provide FTP access, not to cpanel. To create FTP access, please contact your hosting provider for assistance.

In order to identify the issue on your site, we kindly ask you to enable debug mode in WordPress, as per the instructions provided in the following link: https://wordpress.org/support/article/debugging-in-wordpress/. This will help to determine what needs to be fixed.

Kind Regards,
8theme team

Hello, Kultakuume,

The latest version of the theme and Royal Core plugin you can download from this page https://www.8theme.com/downloads and re-upload on your site to fix the problem.

Kind Regards,
8theme team

Hello, Shahar Klamka,

Thank you for the reply and for the screenshot.

Please check and test available settings in Theme options > WooCommerce > Shop > Shop page Filters and Theme options > WooCommerce > Shop elements > Categories.

If you are still unable to achieve the desired result, please provide a more detailed description of your request so that we can better understand your needs.

Kind Regards,
8theme team

Hello, Sxp666,

Thank you for the reply.

We can’t log in to your site. Please check and provide new credentials.

Theme options > Footer > Footer layout > make sure that “Footer Widgets Toggle On Mobile” is OFF. Then clear the cache and check the result on a tablet.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, Pit,

Thank you for getting in touch with us.

You can adjust the top and bottom spacing for breadcrumbs in the Theme Options > Breadcrumbs > Breadcrumbs Padding section.

We hope this information is helpful.

Kind Regards,
8theme team

Hello @clean,

The mentioned slider was created using the Slider Revolution plugin.
Please download “Revolution Sliders From XStore Demos” from this page https://www.8theme.com/downloads/, unzip the package, and find the landing folder.
Then go to Dashboard > XStore > Plugins Installer > install and activate the Slider revolution plugin. After that go to Slider Revolution > Manual import > select and import the slider – https://prnt.sc/ca2YVji7H-DR
Then import the desired section using XStore Studio.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Websitedude1985,

Thank you for your response.

We regret to inform you that we cannot guarantee full theme compatibility with all third-party plugins. In some cases, additional customization may be required to ensure compatibility between the theme and the plugin. Unfortunately, it is not possible for us to make the theme or all bundled plugins compatible with all existing plugins, and additional customization is outside the scope of our basic support.

In your case, we would recommend that you contact the authors of the plugin.

Kind Regards,
8theme team

Hello, JAG,

We do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Please provide URL of the product where the problem persists. Also, provide temporary wp-admin and FTP access, and we will check what can be done to help you.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.

Waiting for your reply.

Kind Regards,
8theme team