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Footer style changed without any adjustment

This topic has 5 replies, 2 voices, and was last updated 1 years, 1 months ago ago by franksong

  • Avatar: franksong
    franksong
    Participant
    March 13, 2023 at 13:40

    I have a issue regarding to the footer style. It shows abnormal in recently. It seems there are somethings conflicted in xstore theme because it is shows normal under elementor.

    Can you figure out what may this issue occured?

    Please, contact administrator
    for this information.
    #349839 Copied Theme version: 9.0.4 WooCommerce version: 6.1.1
    4 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 13, 2023 at 14:20

    Hello, Franksong,

    In order to assist you with your inquiry, we request that you provide us with the URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

    To do this, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

    Kind Regards,
    8theme team

    #349853 Copied
    Avatar: franksong
    franksong
    Participant
    March 13, 2023 at 15:31

    Hi, here is the information. Feel free to let me know if not working.

    Please contact administrator
    for this information.
    #349869 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 13, 2023 at 15:55

    Hello, Franksong,

    To fix the problem, we’ve disabled the Static block cache in Theme options > Speed optimization.

    Kind Regards,
    8theme team

    #349872 Copied
    Avatar: franksong
    franksong
    Participant
    March 13, 2023 at 16:00

    Thank you for the help. It’s all good now 😀

    #349875 Copied

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