Hello Kiki,

From which Elementor Pro version update did you notice the problem? https://elementor.com/pro/changelog/
Could you please test it by uploading previous versions of the plugin?

Kind Regards,
8theme team

Hello, Lotshop.pk,

You may apply a patch on any of your websites with the latest version of XStore theme by doing the next steps:
1/ Go to Dashboard -> XStore Control Panel -> Patcher
2/ Choose the Patch ID (#918895) you would like to apply (or choose Apply all patches)

Note: If you don’t see available patches you may click the “Refresh patches” button to force check all available patches (the list of patches is cached for 1 day on client’s website to prevent infinite requests to the server for checking new ones)

Kind Regards,
8theme team

Hello, Delidana188,

Thank you for contacting us and for using XStore.

Please describe your request in more detail with screenshots.

Go to Theme Options > use search to find the “Product Added Notification” option and test different types.

Try to disable “Ajax Add To Cart” via Theme Options and check how it works then.

Kind Regards,
8theme team

Hello, Parshva,

Please provide us with FTP access, so we can take a closer look at the situation.
To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

Hello, Sahnoor Alam,

Thank you for your response.

“Because when I am trying to add sale items from specific categories, it is not showing!” – how you did it, what of our elements was used? Please provide a detailed reply with screenshots for a better understanding of what exactly functionality from our theme doesn’t work correctly.

You can use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file sharing service such as WeTransfer https://wetransfer.com/

Kind Regards,
8theme team

Hello, Asim,

We’ve activated the child theme on your site, and it fixed your “problems”.

Parent theme does not inherit child theme options. So, once you switch from child to parent you get other settings. If you want to import child setting to parent you need to go to Theme Options > Import/Export > export child theme settings, then switch to parent theme and import settings.

Kind Regards,
8theme team

Hello, Asim,

“The shop page is different.” – what do you mean? Please describe in more detail.
Go to Theme Options > WooCommerce > Shop > Shop page layout > change settings depending on your needs.

Please check the single post page now, we’ve disabled the sidebar via Theme options > Blog > Single post.

Kind Regards,
8theme team

Hello, Lotshop.pk,

We can’t connect FTP:

Error:        	Connection timed out after 20 seconds of inactivity
Error:        	Failed to retrieve directory listing

Please try to connect to FTP using FileZilla by yourself.
What FTP host and port can we use?
Is there a restriction by IP or something else?

Kind Regards,
8theme team

Hello, Wep287,

Thank you for contacting us and for using XStore.

Please provide FTP access.

To create FTP access, please contact your hosting provider for assistance.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, Norliden,

Also, try solution from this topic – https://www.8theme.com/topic/bug-if-have-more-variations-for-example-50/#post-318465

Kind Regards,
8theme team

Hello, Techgaon,

Thank you for the response.

Please update the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

We need FTP access also, so our dev team can check the situation more deeply on your site. We do not have this problem on our own test site.

To create FTP access, please contact your hosting provider for assistance.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, Clau8826,

Thank you for your response.

You may apply a patch on any of your websites with the latest version of XStore theme by doing the next steps:
1/ Go to Dashboard -> XStore Control Panel -> Patcher
2/ Choose the Patch ID you would like to apply (or choose to Apply all patches) ( https://prnt.sc/i8xYJhsXclZY )

Note: If you don’t see available patches you may click the “Refresh patches” button to force check all available patches (the list of patches is cached for 1 day on client’s website to prevent infinite requests to server for checking new ones).

Kind Regards,
8theme team

Hello, Bloody,

Thank you for the response.
Please provide FTP access also.
To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

Hello, Dionizio Find,

https://postimg.cc/4mRMCX8T – please provide the URL of this product and temporary wp-admin access.

Kind Regards,
8theme team

Hello, Nancy,

Thank you for the response.
Please provide FTP access also.
To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team