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Please check above link and in categories it is showing very odd on the website.

This topic has 10 replies, 3 voices, and was last updated 1 years ago ago by Tony Rodriguez

Techgaon

Participant

April 3, 2023 at 09:12

Theme not working properly

https://silvermaharaja.com/categories/

Please check above link and in categories it is showing very odd on the website.

Please check image – https://ibb.co/wLjKVRp

#352050 Copied Theme version: 9.0.5 WooCommerce version: latest

9 Answers

Rose Tyler

Support staff

April 3, 2023 at 12:08

Hello, Techgaon,

Thank you for contacting us and for using XStore.

Please provide the correct wp-admin and FTP access, so we can take a closer look.

Kind Regards,
8theme team

#352096 Copied

Techgaon

Participant

April 3, 2023 at 17:54

Please check wp-admin

Please contact administrator
for this information.

#352148 Copied

Rose Tyler

Support staff

April 4, 2023 at 07:49

Hello, Techgaon,

Thank you for the response.

Please update the theme and Core plugin – https://xstore.helpscoutdocs.com/article/63-theme-update https://xstore.helpscoutdocs.com/article/37-plugins-update

We need FTP access also, so our dev team can check the situation more deeply on your site. We do not have this problem on our own test site.

To create FTP access, please contact your hosting provider for assistance.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#352186 Copied

Techgaon

Participant

April 4, 2023 at 16:22

Just updated the theme and Core plugin. But no change. Same issue is on mobile website.

please check ftp details.

Please contact administrator
for this information.

#352306 Copied

Rose Tyler

Support staff

April 5, 2023 at 07:33

Hello, Techgaon,

We fixed spaces for this element on your web-site and the fix will be globally added in next theme update.
You may also configure settings of this element to get another visual result because you have many product categories and many of them have children of another one and another one.
Examples:
1/ https://prnt.sc/dbjyA5x6OYPM
2/ https://prnt.sc/fRsaYFHfmXoR
3/ https://prnt.sc/V6gO-zgg1eF6
4/ https://prnt.sc/UyruWKFwyCJS
If the expected result cannot be reached, please, provide us with more details of the appropriate result and we will try to help you with getting it ready.

Kind Regards,
8theme team

#352354 Copied

Techgaon

Participant

April 5, 2023 at 17:52

Thank you for your support. I will try to contribute more and more with your theme.

#352446 Copied

Tony Rodriguez

Support staff

April 6, 2023 at 09:01

Hello, @Techgaon,

Thank you for your kind words and willingness to contribute more to our theme. We truly appreciate your support and dedication towards our community. Your participation helps us grow and improve, and we look forward to seeing your future contributions.

If you have any questions or need assistance, please don’t hesitate to reach out to us. We are always here to help and support you in any way we can.

Thank you again for your support, and we wish you all the best in your endeavors.

Kind Regards,
8theme team

#352489 Copied

Techgaon

Participant

April 6, 2023 at 22:52

How to add filter by weight on shop for products at the moment only filter by price option available.

#352581 Copied

Tony Rodriguez

Support staff

April 7, 2023 at 07:56

Hello @Techgaon,

We apologize for any inconvenience this may have caused. You can create the weight as a product attribute, assign it to the products, and you can filter it using the Filter Product by Attribute widget by placing it under the Shop Sidebar.

Alternatively, if you wish to filter by weight (under the Additional Information tab), you may need to consider a third-party plugin that better meets your requirements or contact the support team of the WooCommerce plugin for further advice.

Best Regards,
8Theme’s Team

#352603 Copied
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