Hello, Clau8826,

Thank you for your response.

Kind Regards,
8theme team

Hello, LambdaSP,

You have some lags there, mainly with scripts (when opening mobile menus/canvases). Therefore, the issue is not with the slider, but with the overall performance of all scripts on the website. We do not have such problems (on demos or test sites), so you should look for a solution with caches or server caches that may be blocking it.

Kind Regards,
8theme team

Hello, Eitel,

Thank you for contacting us and for using XStore.

There is no such option, by default. But you can try to use custom CSS code, for example:

body:not(.logged-in) .footer-product .xstore-wishlist,
body:not(.logged-in) .et_b_header-wishlist,
body:not(.logged-in) .single-wishlist,
body:not(.logged-in) .yith-wcwl-add-to-wishlist {
    display: none;
}

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Fantasy Prints,

Thank you for contacting us and for using XStore.

1/ It is the default behavior. Quick view popup size depends on the product image height. Go to Theme Options > WooCommerce > Shop elements > Quick View > set the desired image height.

2/ Theme Options > WooCommerce > Shop > Shop page Filters > disable the scrollable option.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Rico,

Thank you for contacting us and for using XStore.

Please post your request for improvement on our taskboard https://www.8theme.com/taskboard/ , so our dev team can read it there.

Kind Regards,
8theme team

Hello, Wep287,

Fixed.
There was php critical issue which has already been fixed for the next theme update also.
file path with fix -> et-core-plugin/app/controllers/elementor/general/banner-carousel.php

Kind Regards,
8theme team

Hello, Kanompunk,

Thank you for the response.

Provide URL to that case, please.

Is there anything else we can help you with?

Kind Regards,
8theme team

Hello, Eshtiag,

Thank you for your response.

max_execution_time is a limit for the execution time while running the script. For example, if you import content and script needs more than 120 secs then you may face a problem with demo content import. But depending on other server settings script could finish its work faster. So, if you didn’t face problems with theme options then don’t worry about this parameter.

To increase the max_execution_time, you need to contact your hosting provider to do this from the server side, our theme doesn’t affect it, XStore just read the value and shows it.

Kind Regards,
8theme team

Hello, Basata,

Thank you for contacting us and for using XStore.

“is Not working” – please describe in more detail the problem with screenshots.
Theme options > SEO settings are enabled? Try to disable them and use the SEO plugin, or disable the plugin and use our SEO settings.

We look forward to hearing from you soon.
Provide temporary wp-admin access also.

Kind Regards,
8theme team

Hello, Marta,

We have reached out to the Facebook support team in order to resolve the issue with the Instagram account connection. We will provide an update once we receive a response from them.
Sorry for the inconvenience.

Kind Regards,
8theme team

Hello, Parshva,

The 502 problem is caused by something in My account menu on your site – https://prnt.sc/eA0736qQuLKQ
When we disable this menu https://prnt.sc/v9f7siDM-NVV (because it is in the header and brakes all pages where is shown), then all pages work fine, but not the My account page. We’ve checked and see that the problem on this page persists even with another theme activated, so this situation is not caused by XStore. Please watch the video by a link in the Private Content area.
Once you fix the my-account menu problem with a default theme (for example default WooCommerce theme – Storefront), it will work fine with our theme also, so you need to find out what changes you made to the mentioned menu or contact WooCommerce support https://wordpress.org/support/plugin/woocommerce/

Kind Regards,
8theme team

Hello, Remilekun Farotade,

We’ve updated the theme for you and disabled 3rd party plugins, but your site is still slow and requires optimization.
You should also contact the server side and inquire about any possible improvements or other plans they may have as the website is generally slow, not due to our theme.

“I need all the SHOP product category to displays” – do you mean on your Home page? Please describe your request in more detail, because it is unclear to us. We can see categories on the Home already – https://prnt.sc/-4JHeJjRmSZB

Kind Regards,
8theme team

Hello, Jennifer,

Thank you for understanding.

Have a nice day!

Kind Regards,
8theme team

Hello, Jennifer,

Please go to Theme Options > WooCommerce > Shop elements > Variation swatches > Primary Attribute > change the attribute here, or set None.

There is no possibility to select a few Primary Attributes.

Kind Regards,
8theme team

Hello, Marta,

Please submit a new own topic – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Provide URL of your site, temporary wp-admin, and FTP access.
Did you try to generate a personal or business token?

Kind Regards,
8theme team