Hello, Basata,

We have reached out to the Facebook support team in order to resolve the issue with the Instagram account connection. We will provide an update once we receive a response from them.
Sorry for the inconvenience.

Kind Regards,
8theme team

Hello, KikyoV,

You’re welcome!

Kind Regards,
8theme team

Hello, Vuvuvu,

Thank you for letting us know.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, KikyoV,

Thank you for contacting us and for using XStore.

We kindly request that you update the XStore AMP plugin or disable it, and kindly let us know the result.

Kind Regards,
8theme team

Hello,

Thank you for contacting us and for using XStore.

1/ In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.

2/ Let us know the result, and provide temporary wp-admin + FTP access.

You will be able to use the contact form on this page – https://www.8theme.com/contact-us/

Kind Regards,
8theme team

Hello, Juergen,

You’re welcome!

Kind Regards,
8theme team

Hello, Juergen,

We’ve created a new product “New test product” and duplicated one of the existing products “AirPods Pro (Kopie)”, without any problem.

But we can see critical error from jetpack plugin: 2023-04-06T10:05:40+00:00 CRITICAL Uncaught Error: Call to a member function get_id() on null in /wp-content/plugins/jetpack/modules/woocommerce-analytics/classes/class-jetpack-woocommerce-analytics-universal.php:264
to check the issue please, go to Dashboard -> WooCommerce -> Status -> Logs and select today’s log.
We would recommend you disable the jetpack plugin or contact their support.

After disabling the jetpack plugin, please record a video for us where we will be able to see the problem with the new product creation. Do not forget to clear cache of browser.

Kind Regards,
8theme team

Hello, Dhruv,

Thank you for your response.

1/ Fix was added in xstore/js/modules/productCategoriesWidget.min.js and will be included in the next update.
2/ Fixed with custom CSS.

Kind Regards,
8theme team

Hello, Wade Yang,

1/ Please provide URL, temporary wp-admin access, and describe the desired result in more detail.

2/ Have you tried to contact the support of WPML?

Kind Regards,
8theme team

Hello, Juergen,

Thank you for contacting us and for using XStore.

In order to identify the issue on your site, we kindly ask you to enable debug mode in WordPress, as per the instructions provided in the following link: https://wordpress.org/support/article/debugging-in-wordpress/. This will help to determine what needs to be fixed.

Please provide temporary wp-admin and FTP access.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

Hello, Memchev,

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Anton,

Thank you for your response.

We’ve changed the code – https://prnt.sc/y-9ZhY3j82C5 Please check now.
If classes will change automatically one more time, and the code will not work, we would recommend you contact the support of the chat plugin.

Kind Regards,
8theme team

Hello, Quentin Cloete,

We apologize for the delay in responding.

We’ve checked the work of Multiple headers on your site and do not face any problems – https://prnt.sc/imnms4fa3ABH Please clear cache and check the result.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Manchovski,

Thank you for contacting us and for using XStore.

1/ In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.

2/ If this is independent plugins, please provide URL of page with sale products, and temporary wp-admin access.

Kind Regards,
8theme team

Hello, Michael,

Thank you for your understanding.

Kind Regards,
8theme team