Hello, Manish,

Could you please, share in private content the ftp path to your WordPress files?

Kind Regards,
8theme team

Hello, Ianbarker24,

Thank you for your response.

What page should we open to being able to see the problem?
We’ve checked customizer, menu settings, XSrore dashboard, and frontend and do not see the problem.

Kind Regards,
8theme team

Hello, Meghan,

Thank you for contacting us and for using XStore.

Please provide temporary wp-admin and FTP access, so we can take a closer look.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.

Thank you for your cooperation.

Kind Regards,
8theme team

Hello, Seb,

Thank you for your response.

We can include partial translation only. Pre-created language files of the XStore theme were contributed by our users that’s why it is not a full translation.
Please note that you need to translate only the necessary strings, visible on the frontend, you do not need to translate manually to 100%. But if you do this, share the transition with us, so we can update it for other customers.

Kind Regards,
8theme team

Hello, Manish,

Thank you for contacting us and for using XStore.

Please provide temporary wp-admin and FTP access, so we can take a closer look.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.

Thank you for your cooperation.

Kind Regards,
8theme team

Hello, Seb,

We apologize for the delay in responding.
Thank you for contacting us and for using XStore.

1/ It is the correct translation, you just need to click on the Sync button as in this video – https://youtu.be/eiEFKuNtCFM

We can include partial translation only. Pre-created language files of the XStore theme were contributed by our users that’s why it is not a full translation.
Please note that you need to translate only the necessary strings, visible on the frontend.

2/ These strings come from the XStore Core plugin for Off-Canvas, and from the WooCommerce plugin for the My Account page.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, MAHDAR,

We do not see a video on the mentioned product.
Please provide URL of product with the problem, and a video of the problem also.

Kind Regards,
8theme team

Hello, Ash,

Thank you for getting in touch with us.

Please change:
Single Product Builder > Price > Size Proportion;
Single Product Builder > Price > Content Zoom (%);
– Save changes and check the result on the frontend then.

Kind Regards,
8theme team

Hello, Clean,

1/ Our “Minimum Price Only” option was not tested with WooCommerce Dynamic Pricing & Discounts plugin.
When this option is disabled the price is correct? If so, we will try to sagest you another way to remove the price range on variable products.

2/ We can’t connect FTP:

Error:        	Connection timed out after 20 seconds of inactivity
Error:        	Failed to retrieve directory listing

Please try to connect to FTP using FileZilla by yourself.
What FTP host and port can we use?
Is there a restriction by IP or something else?

3/ Here is site that will help you to compare code – https://text-compare.com/
Here is the content of Global custom CSS area from Theme Options > Theme custom CSS from niche-market02 demo:

/* Site preloader */
body > .et-loader {
    background-color: rgba(255,255,255,.75);
}

body > .et-loader .et-loader-img {
    max-width: 140px;
}

.et-preloader-on .template-container {
    filter: blur(2px);
}
/* Menu item labels */
.menu-label-sale > a .label-text {
    background-color: #11a45d;
    color: white;
}
.menu-label-sale > a .label-text:before {
    border-right-color: #11a45d;
}

/* Breadcrumbs */
.cart-checkout-nav {
    font-size: 24px;
}

/* Track order in header */
.header-track-order{
		white-space: nowrap;
}

/* Header shadow */
.header-bottom-wrapper {
    box-shadow: 0px 0px 5px 2px rgba(0,0,0,.15);
}

/* Breadcrumbs */
.page-heading {
		    box-shadow: 0 -2px 5px 0px rgba(0,0,0,.04) inset;
}

/* Button size */
.button, .btn, input[type="submit"], input[type="button"], form button, form #qna-ask-input button,
.btn-checkout, .btn-view-wishlist,
.et_element .btn-checkout, .et_element .mini-cart-buttons .wc-forward:not(.btn-checkout), .et_element .btn-view-wishlist {
		font-size: 100%;
}

/* Tags */
.tagcloud a {
    background: #F0F0F0;
    border-color: #F0F0F0;
    color: #999999;
}

/* Sidebar */
.sidebar {
    --space-between-widgets: 40px;
}

/* Shop */
.products-loop .product,
.products-slider.second-initialized .product-slide {
		transition: all .2s ease-in-out;
}
.single-product-builder .products-slider .product-details {
    padding-bottom: 15px;
}
.products-slider {
    padding: 15px;
}
.products-loop .product:hover,
.carousel-area .product-slide:hover{
		box-shadow:0 0 10px 3px rgba(0,0,0,.1);
		z-index:2;
		transform:translateY(-5px) scale(1.007);
		border-radius:5px;
		background-color: #fff;
}
.products-loop .type-product{
		padding-top:15px;
}
.products-loop .content-product{
		margin-bottom:15px
}
.content-product .products-page-cats a {
    font-size: 15px;
}
.product-view-default .content-product  .footer-product .show-quickly {
		border: 2px solid #e95d2a;
    color: #e95d2a;
    border-radius: 5px;
    padding: 7px;
}
.product-view-default  .content-product .footer-product .show-quickly:hover {
		color: #e95d2a;
}

/* Product view mask3 */
.product-view-mask3 .footer-product > *, .product-view-mask3 .footer-product .button, .product-view-mask3 .footer-product .add_to_wishlist.button {
    box-shadow: 0px 3px 8px 0px rgba(0, 0, 0, 0.1);
}

.wcmp_vendor_banner_template.template1 .img_div img {
    max-width: 100px;
    max-height: 100px;
}
.vendor_description {
    padding: 40px 30px;
}

/* Single product */
.woocommerce-tabs .wc-tab .product-vendor h2 {
		display: none;
}

/* Hover underline for links */
.et-menu-list .subitem-title-holder a,
.et-slider-button-underline-hover .slide-button,
.banner-button-underline-hover .banner-button,
.el-button-underline-hover .elementor-button-text{
    position: relative;
    display: inline-block;
}

.single-product .cross-sell-products .product-view-default .footer-product {
    display: none;
}

.et-menu-list .subitem-title-holder a:before,
.et-slider-button-underline-hover .slide-button:before,
.banner-button-underline-hover .banner-button:before,
.el-button-underline-hover .elementor-button-text:before {
    content: '';
    height: 2px;
    width: 0;
    right: 0;
    position: absolute;
    transition: width .2s ease-in-out;
    bottom: -4px;
    background: var(--et_active-color, currentColor);
}

.et-menu-list .subitem-title-holder a:before,
.et-slider-button-underline-hover .slide-button:before {
		bottom: 0;
}

.et-menu-list .subitem-title-holder a:hover:before,
.et-slider-button-underline-hover .slide-button:hover:before,
.banner-button-underline-hover .banner-button:hover:before,
.el-button-underline-hover .elementor-button-text:hover:before {
    width: 100%;
    right: auto;
}

/* hide add to cart button in popup after adding product */
.popup-added-to-cart .content-product .quantity-wrapper {
		display: none;
}

/* Vendor description */
.vendor_description_background .description_data {
    display: none;
}

/* Mobile panel */
.et-mobile-panel .with-dot > a .et_b-icon:before {
    background-color: #f3e500;
}

Kind Regards,
8theme team

Hello, Ahmad,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Grocery-market demo version was used – https://xstore.8theme.com/elementor/demos/grocery-market/

https://www.gokbudak.com.tr/ – this is a live site of one of our customers, so we can’t give you more details about it.

Feel free to ask if you have any questions related to our demo or theme functionality.

Kind Regards,
8theme team

Hello, Kamlesh,

You’re welcome!

You can rename the child theme (in style.css file of this theme), but do not change the name of the parent theme. Check this topic – https://www.8theme.com/topic/failed-to-update-the-update/ You can re-name the parent theme later when work on the site will be finished, but we won’t recommend it because you won’t be able to use auto-update in the future and need to update the theme manually.

Kind Regards,
8theme team

Hello, Kamlesh,

Thank you for contacting us and for using XStore.

Do you mean this image – https://prnt.sc/mwCIoAROCb96
You can find screenshot.png in the folder of the child theme – https://prnt.sc/6c7otjh6Olhe

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Clean,

Thank you for your response.

Do you mean 3rd party plugin?

Please provide product URL from your site.

Also, provide temporary wp-admin and FTP access, so we can take a closer look.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.

Thank you for your cooperation.

Kind Regards,
8theme team

Hello, WebsiteDude,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Please check a video in the private Content area

Kind Regards,
8theme team

Hello, BRoAcademy,

We will have another specialist review your inquiry in greater detail and will be in touch with you after the weekend.

We kindly ask for your patience and request that you do not alter access.

Kind Regards,
8theme team