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No add to cart button on catalog and single product page

This topic has 9 replies, 3 voices, and was last updated 1 years ago ago by seb

  • Avatar: seb
    seb
    Participant
    April 16, 2023 at 18:03

    As you can see on my site : Heart.retrouvetonessence.com the add to cart button is not showing, not on catalogue or shop view and not on single product page.
    I have only one product, which is a simple product no variation, no inventory tracking.
    I dont understand why this happen

    #353431 Copied Theme version: 9.1 WooCommerce version: 7.6
    8 Answers
    Avatar: seb
    seb
    Participant
    April 16, 2023 at 22:24

    I tried another child theme and it works.
    only the one active is not working.

    Please contact administrator
    for this information.
    #353434 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 17, 2023 at 08:59

    Hello, @seb,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    Certainly! We completely understand your concern. Using two child themes on a website can cause conflicts and create inconveniences for website owners. It’s best to use only one child theme to avoid any issues.

    By using a single-child theme, you can ensure that your website runs smoothly and without any conflicts. you can also make sure that any customizations you make are consistent across the entire website.

    We recommend that you use the child theme, as it is known to work well on your site.

    Best regards,
    8Theme’s Team

    #353460 Copied
    Avatar: seb
    seb
    Participant
    April 17, 2023 at 11:30

    I added the second one to see if the problem was with the theme.
    the one not working is the one I fully customized and I dont want to redo all the work.

    #353474 Copied
    Avatar: seb
    seb
    Participant
    April 17, 2023 at 14:18

    Honestly this is a terrible way to support your customer.
    Very deceived.
    I will redo everything.

    #353482 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 17, 2023 at 14:50

    Hello, @seb,

    We apologize if you experienced any difficulty while using our theme.

    As we can see, you have the add to cart button now.

    Please check our reply in the Private Content area.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    #353484 Copied
    Avatar: seb
    seb
    Participant
    April 17, 2023 at 15:08

    Sure I have it, I deleted the child theme I was using and kept the other one as you asked me too.
    As you can see I lost my customizations, colors logo etc I have to redo it all.
    So Yes I m not happy.

    #353490 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 17, 2023 at 15:46

    Hello, @seb,

    We are sorry that this situation has arisen, but please note that we are not responsible for any custom changes you make to the child theme.

    In Theme Options, you can find the import/export section, so a backup of settings is possible next time.

    Theme Options > WooCommerce > Shop > Catalog mode > Just Catalog > On – this option prevents customers from purchasing products on your website. Most “Add to Cart” buttons will be removed or hidden, so do not activate this option, please.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Could you please change the rating you’ve set on ThemeForest?

    Kind Regards,
    8theme team

    #353493 Copied
    Avatar: seb
    seb
    Participant
    April 17, 2023 at 16:18

    I would have loved to have your answer at first.
    I will change the rating now.

    #353495 Copied

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The issue related to '‘No add to cart button on catalog and single product page’' has been successfully resolved, and the topic is now closed for further responses

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