Hello, Mukami,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Your site is under maintenance mode, so we can’t check it without access.

Do you mean price on Shop or single product page?

We do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Could you provide temporary wp-admin and FTP access?

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.

Also, we would recommend you contact support of the plugin also, maybe they will be able to give some suggestions.

Kind Regards,
8theme team

Hello, Trends Bird Limited,

We uploaded a fix in next files:

et-core-plugin/app/controllers/elementor/general/product-grid.php
et-core-plugin/app/controllers/elementor/general/product-carousel.php

To fix the frontend result you need to resave editor with elements you had issues. We could do it by ourself by after going to editor of your home page we found that there are few “drafts” which could be unfinished of editing and differ from the home page content you have now:
Read home -> https://prnt.sc/s2R6t3_bglCN
Editor of home -> https://prnt.sc/XLwQURNUj8Sx

To make sure it works better now in the editor (and will be ok after saving) here is the screenshot of your previous “issue“ shown in the editor :
Frontend now → https://prnt.sc/6rT9n0AypQ9l
Editor now → https://prnt.sc/qZz0cGVU2iIe

Kind Regards,
8theme team

Hello, Rajeshsangwan,

Thank you for your response.

It seems that you renamed et-core-plugin folder to another name “et-core-plugin22“ → https://prnt.sc/LgL_lV2rDnbX in that case you had fatal errors. For now, we checked your plugins and there is no such renamed “et-core-plugin22“ → https://prnt.sc/UzMA-fnCaOSj
Also, we checked from different devices and didn’t find any issues.
In case you can reproduce the steps to have such fatal error, please, share in details.

We are waiting for your detailed reply.

Kind Regards,
8theme team

Hello, Nothingandco,

Thank you for your response.

1/ https://prnt.sc/ZQhkPC79ZwJu – have you solved it?

2/ Please provide FTP access, then one of our developers will check the situation with the sidebar more deeply.
To create FTP access, please contact your hosting provider for assistance.

3/ https://elementor.com/help/theme-style-global-settings/ – please delete font-size for h1 from these Elementor settings – https://prnt.sc/Wa1niKZuZjE8 Then settings from our Single Product Builder will work fine.

Kind Regards,
8theme team

Hello, Laura,

Thank you for your reply.

Translation of the theme has incorrect name and location – https://prnt.sc/hjIb43VxmqDV Please rename it to xstore-it_IT.po and move into /wp-content/languages/themes/ folder.

Kind Regards,
8theme team

Hello, Catholicans,

In such case you may use next options set -> https://prnt.sc/iXPGE4stwbSZ + add custom CSS

.content-product:hover {
    --product-title-lines: '';
}

Here is the result you can get -> https://gyazo.com/0fc3f4dbe423f4f540401bab7d057f1b
If you require additional customization, it is always possible to contact campaigns that offer such options: https://wpkraken.io/?ref=8theme.

Kind Regards,
8theme team

Hello, MAHDAR,

Thank you for getting in touch with us.

1/ Header Builder > Mobile > edit content of the header, for example – https://prnt.sc/c6w-_drsUFJy

2/ Do you mean zoom on a single product page? The zoom effect displays images in their true size, so to reduce the zoom, you should upload images with smaller dimensions, it will reduce file size also, for example, your current image Salamanca-hellgruner-Einreiher-Anzug-4.webp has 767.4 KB size.

3/Please read the next articles – https://www.8theme.com/documentation/xstore/woocommerce/product-images/ https://woocommerce.com/document/fixing-blurry-product-images/

Kind Regards,
8theme team

Hello, Kris,

Thank you for your response.

1/ Link typography – https://elementor.com/help/change-link-color/

2/ Please go to Elementor > Settings > Features > Upgrade Swiper Library > select “Inactive”.

Kind Regards,
8theme team

Hello, Mike,

Thank you for getting in touch with us.

Please provide URL of the product with the problem.

Could you provide temporary wp-admin access?
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, Mady,

Thank you for getting in touch with us.

1/ As we can see, you are using CDN, please try to clear the CDN cache and check the slider from mobile then.
Let us know the result.

2/ We would recommend do not activate “Mobile Optimization” in Theme Options > General, in your case.
Also, when you resize the Google Chrome window, do not forget to re-fresh the page.

Kind Regards,
8theme team

Hello, Kevin,

Thank you for your response.

About “Let me know if we can figure out a way to fix this when importing and exporting in bulk.“ – there are no quick solution for this, but you may check the solution we made for you below.

Also, you should know that your request is referring to an additional customization that is out of our basic support scope. In case you need some modification of the code, we can recommend you contact with customization service.

We really tried to fix the issue with minimum quantity of products shown in the Frequently bought together section, but it is currently impossible due to no filters existing in WooCommerce plugin’s code to filter the minimum purchase quantity that is 1 by default -> https://prnt.sc/htwSb-LUsbDx . So the prices for some products are not correct. https://prnt.sc/Ek0qqJNJXbkr and left as multiplying of minimum quantity x price = 1 x price

After buying products from frequently products the customers goes to the cart page and there were broken calculations -> https://prnt.sc/48Gd6qGD50O5 because of «Lazor bold …» product had only value 4 in select quantity. To prevent such situation we found the next way (of course it is not perfect but much better to have this one rather than broken calculations). Here are steps to reproduce:

1/ Customer buys products from the FBT (Frequently bought together) section -> https://prnt.sc/_JdohMuhggcV

2/ He automatically goes to the cart page and now he will see the correct calculations because each of those products has minimum WooCommerce quantity that is «1» -> https://prnt.sc/QYMgLitsI6Fb

3/ Of course, client has options to change the quantity for any of those products -> https://gyazo.com/d8b99e8eaa81725a574ded4b9c8c52c4

4/ Only in case he would like to change the quantity of «specific» product such as «Lazor bold …» he will have value – “1“ and other options set for this product quantity. On increasing quantity, he will have the next result -> https://gyazo.com/8185e91d2b64a9faca64ea707bdc9cee . In simple words, he can increase the quantity for this product but there is no way to decrease it anymore for such ones.

Code added as new Code snippet named «Fix quantity select values»:

add_filter('etheme_quantity_ranges', function($ranges, $args, $_product) {
$stock_quantity = $_product->get_stock_quantity();

if ( $stock_quantity ) {

$stock_quantity = $stock_quantity > 20 ? 20 : $stock_quantity;

$ranges = $args['min_value'] . '-' . $stock_quantity;

}

if ( is_cart() || is_checkout() ) {

$ranges = (string)$args['input_value']."\n".$ranges;

}

return $ranges;

}, 10, 3);

Backend: https://prnt.sc/IoBRO4Hey4AM

We know that this solution is not perfect but that one is only possible for this time. In case you would like to disagree with such solution you have a few more options:

1/ Disable select type and use input one that works normally for any cases.

2/ Install a 3rd-party plugin for quantity select type and check with it if it works better.

3/ Install a 3rd-party plugin for Frequently bought together – but we are sure it won’t fix the issue with min quantity options.

Hope you understood the situation described to you above.

Waiting for your reply!

Kind Regards,
8theme team

Hello, Trends Bird Limited,

Thank you for your response.

You are using an old version of the theme, so we would recommend you update the theme and plugins.
https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Do not forget to create a full backup before updating.

Kind Regards,
8theme team

Dear, Meghan,

Have you uploaded the new patcher.php file to your website?
If you require any additional assistance, please provide a detailed description of the problem and any relevant screenshots. We look forward to hearing from you.

Kind Regards,
8theme team

Dear, Baisley,

Thank you for your response.

Kind Regards,
8theme team

Hello, Abanoubmourad,

Thank you for your response.

1/ The code works fine, there is no other way to show both buttons – https://gyazo.com/9abeab88a3a9ae816d5a5d1763436b35

3/ You can change the background color of the top header or use the next custom CSS code:

.header-top .et-container {
    padding: 0px;
}

4/ 670
After these changes, you need to Regenerate Thumbnails to apply them for iamges! You can use the Regenerate thumbnails plugin to do this https://wordpress.org/plugins/regenerate-thumbnails/

Kind Regards,
8theme team