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Viewing 30 posts - 18,631 through 18,660 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 25, 2023 at 13:40

    Hello, Kevin,

    Thank you for getting in touch with us.

    Try to change the Quantity Type via Theme options > WooCommerce > Shop elements > Quantity and test how it works then.
    Let us know the results.

    Also, provide URL of the mentioned product, temporary wp-admin, and FTP access, so we can take a closer look at the situation on your site.

    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
    To create FTP access, please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 25, 2023 at 13:31

    Hello, Abanoubmourad,

    Thank you for your response.

    1/ Please remove the previous code and use:

    @media only screen and (max-width: 992px) {
        .single-product .etheme-sticky-cart .et_column:nth-child(2) {
            justify-content: flex-start;
            overflow: auto;
        }
    }

    2/ You can add next custom CSS to decrease the height of images on mobile:

    @media only screen and (max-width: 768px) {
        .swipers-couple-wrapper .swiper-wrapper img {
            max-height: 300px;
            width: auto;
        }
        .swiper-control-bottom .swiper-wrapper img {
            max-height: 100px;
        }
    }

    Result – https://prnt.sc/dcsjFz8S76-R

    3/ You are using now our XStore Advanced sticky header plugin where is only possibility to make one header part sticky but with full own design. To have a few sticky headers, please disable XStore Advanced sticky header plugin and configure Header sticky settings.

    4/ To increase the quality of your images on Single product, please, set higher values in Theme Options → WooCommerce → Product Images → https://prnt.sc/kIJFwfEYOPAp . More information you may find here → https://woocommerce.com/document/image-sizes-theme-developers/#section-1

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 25, 2023 at 12:42

    Hello, Nio,

    Thank you for your response.

    Please go to Header builder > Mobile menu > Dropdown Opening Action

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 25, 2023 at 12:36

    Hello, Marie,

    Thank you for your response.

    Please check the next screenshot – https://prnt.sc/FV5D1DnwGCEe

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 25, 2023 at 12:25

    Hello, Jitendrak,

    Thank you for getting in touch with us.

    Please go to Header Builder > My account > Dropdown > Computed box > https://prnt.sc/_iUhiVj1sRqb

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 25, 2023 at 12:24

    Hello, GNC,

    Thank you for getting in touch with us.

    Please read about product images here – https://www.8theme.com/documentation/xstore/woocommerce/product-images/
    https://woocommerce.com/document/fixing-blurry-product-images/

    It is recommended to use a graphics editor and prepare product images (make them the same size) before uploading images to your media gallery.

    Also, it would be better to disable “Stretch product images option” option via Theme Options.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 25, 2023 at 12:22

    Hello, Juergen,

    Thank you for your response.

    1/ Please try to use the next custom CSS code:

    .product_list_widget li:not(:hover) .quantity-wrapper {
        -webkit-transform: translateY(0px) !important;
        transform: translateY(0px);
        opacity: 1;
        visibility: visible;
        background-color: transparent !important;
    }
    .product_list_widget .quantity-wrapper .quantity > span, .product_list_widget .quantity-wrapper .quantity input[type="number"],
    .header-wrapper .et-off-canvas .cart_list.product_list_widget .quantity-wrapper span {
        background-color: white !important;
    }

    2/ Mini-Cart Products Amount can be changed via Header Builder > Cart.

    3/

    .et_b_header-cart .et-cart-progress .et_cart-progress-bar {
        margin-bottom: 30px;
    }
    .et_b_header-cart .et-cart-progress .et_cart-progress-bar::-webkit-progress-value {
        background-color: red !important;
    }

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 25, 2023 at 12:04

    Hello, Rajeshsangwan,

    We can’t open your local image – https://prnt.sc/2wC6ai4OfsOr
    Please upload images here https://wetransfer.com/ https://gyazo.com/74df121cc07b66b87958b294506eacab and provide us with URL.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 25, 2023 at 10:33

    Dear, Baisley,

    Thank you for your response.

    1/ Please go to Dashboard > Products > Categories > edit category > add Thumbnail image. Images and hierarchy of categories can’t be imported, so you need to manually add images for demo categories, or delete them and add your own product categories.

    2, 4/ We’ve edited pages and removed one of links https://prnt.sc/74ZOKRUFNyQQ

    3/ Please check now – https://prnt.sc/G8IW6j8v7RS5
    In the settings of every product, you can select categories.

    5/ Please check now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 25, 2023 at 10:07

    Hello, Marie,

    Thank you for getting in touch with us.

    The product from the Private Content area is simple, not variable. Once the “Hide out of stock products from catalog” is activated the product will be hidden from Shop, it is correct behavior.
    Our cross-line for out-of-stock variations works only in case “Hide out of stock products from catalog” option is activated, there is no other way to make it works, unfortunately.
    “I need to show both options.” – unfortunately, this is not possible, right now.

    You can post the request to our taskboard https://www.8theme.com/taskboard/ , so our dev team can read it there.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 25, 2023 at 09:56

    Hello, Mady,

    Thank you for getting in touch with us.

    1/ You need to create a new empty page, then go to WooCommerce > Settings > Products > select it here https://prnt.sc/tzJiBNjjsaF5 (it will be your Shop page).
    2/ It looks like the problem on your single product page is caused by a 3rdpaty plugin.
    In order to troubleshoot the issue, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again.

    Let us know the result.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 25, 2023 at 09:43

    Hello, Nothingandco,

    Thank you for your response.

    The shop page is a catalog page for products that cannot be edited using Elementor by default.
    If you are using Elementor Pro, please refer to the plugin documentation for instructions on how to edit the shop page: https://elementor.com/help/creating-a-woocommerce-archive-template/.

    About the Sidebar, please provide temporary wp-admin access, so we can take a closer look at your settings.
    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 25, 2023 at 09:32

    Hello, Rajeshsangwan,

    Yes, please send us screenshots.
    “i am facing issue till now on both plugins” – please show it to us.

    You can use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready images there and provide us with URLs.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 25, 2023 at 09:09

    Hello, Kostas,

    Thank you for contacting us and for using XStore.

    You can activate the theme now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 25, 2023 at 09:03

    Hello, Marie,

    Private Content.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 25, 2023 at 08:40

    Hello, Catholicans,

    There is no such possibility, unfortunately.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 25, 2023 at 08:36

    Hello, Cristian Rodriguez,

    Thank you for contacting us and for using XStore.

    Please add a product to the cart now and check the content of the Off-Canvas area.
    We’ve activated and deactivated this option – https://greendeco.demolegene.com.ar/wp-content/uploads/2023/04/Sales-Booster-Green-Deco-Store-%E2%80%94-WordPress.png

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 25, 2023 at 08:27

    Hello, Jacob Konah,

    Thank you for getting in touch with us.

    We would recommend you contact support of the WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/ , because payment functionality is independent of our theme.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 25, 2023 at 08:24

    Hello, Webpat,

    “the gap between the footer container and inner footer container is too much” – please provide a screenshot for a better understanding.

    You can use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready images there and provide us with URLs.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 25, 2023 at 08:23

    Hello, Roteck,

    Thank you for your response.

    Please go to Multiple headers > click on Edit here – https://prnt.sc/dgiEJEHkK_te , change the header content depending on your needs – https://prnt.sc/Rv2PC4KnXlL2

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 25, 2023 at 08:20

    Hello, Jennifer,

    Thank you for contacting us and for using XStore.

    Please try to use the next custom CSS code:

    .st-swatch-preview li.sten-li-disabled {
        border-color: grey !important;
    }
    .st-item-meta .st-swatch-preview.type-color.sten-li-disabled:before, ul.st-swatch-preview li.type-color.sten-li-disabled:before {
        background-color: grey
    }
    .st-swatch-preview li.selected {
        border-color:#222 !important;
    }

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 25, 2023 at 07:59

    Dear, Baisley,

    Thank you for wp-admin access, but you did not provide screenshots. Your requests are unclear to us still, unfortunately.

    You can use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready images there and provide us with URLs.

    We are waiting for your reply.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 25, 2023 at 07:55

    Hello, Kevin,

    You’re welcome!
    Yes, changes will be included in the next update too.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 25, 2023 at 07:28

    Hello, Meghan,

    Please download patcher.php file by this link – https://we.tl/t-DdaVTrFxvy and re-upload it into xstore/framework folder via FTP to fix the Fatal error.
    Let us know the result.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 25, 2023 at 07:25

    Hello, Kevin,

    Thank you for your response.

    Fixed. Please check now.

    xstore/woocommerce/single-product/bought-together.php
    changes made -> https://prnt.sc/to4VrnbpLolQ

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 24, 2023 at 16:07

    Hello, Abanoubmourad,

    Thank you for your response.

    1/ Please add the next code in Theme options > Theme custom CSS > Global:

    @media (max-width: 767px) {
        .etheme-sticky-cart p.price,
        .etheme-sticky-cart .quantity ~ .et-single-buy-now {
            display: none;
        }
    }

    2/ There is no such option, but you can try the next custom CSS code:

    @media only screen and (max-width: 992px) {
        .single-product .et_product-block.mob-full-width:nth-child(1), .single-product .et_product-block.mob-full-width:nth-child(2) {
            width: 50% !important;
        }
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 24, 2023 at 15:44

    Hello, Mktnegocios,

    We do not see any problem with the menu.
    Please clear the cache and check one more time, please.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 24, 2023 at 15:42

    Hello, 9samko,

    Thank you for getting in touch with us.

    Please go to Plugins > disable XStore Advanced Sticky Header plugin.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 24, 2023 at 15:41

    Hello, Krzysztof,

    Thank you for getting in touch with us.

    That info in the changelog was added in 2020.

    We long time did not get reports from customers about compatibility problems with different Captcha plugins, so you can try the https://wordpress.org/plugins/wp-recaptcha-integration/ plugin.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 24, 2023 at 15:37

    Hello, Abanoubmourad,

    Thank you for getting in touch with us.

    Please provide screenshots from your mobile and describe the desired result in more detail.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

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Viewing 30 posts - 18,631 through 18,660 (of 68,227 total)
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