Please add a new product to cart to refresh the content and clear the cache of your browser.
Kind Regards,
8theme team
Rose Tyler
Support staff
April 25, 2023 at 13:40
Hello, Kevin,
Thank you for getting in touch with us.
Try to change the Quantity Type via Theme options > WooCommerce > Shop elements > Quantity and test how it works then.
Let us know the results.
Also, provide URL of the mentioned product, temporary wp-admin, and FTP access, so we can take a closer look at the situation on your site.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.
Kind Regards,
8theme team
Rose Tyler
Support staff
April 25, 2023 at 13:31
Hello, Abanoubmourad,
Thank you for your response.
1/ Please remove the previous code and use:
@media only screen and (max-width: 992px) {
.single-product .etheme-sticky-cart .et_column:nth-child(2) {
justify-content: flex-start;
overflow: auto;
}
}
2/ You can add next custom CSS to decrease the height of images on mobile:
3/ You are using now our XStore Advanced sticky header plugin where is only possibility to make one header part sticky but with full own design. To have a few sticky headers, please disable XStore Advanced sticky header plugin and configure Header sticky settings.
1/ Please go to Dashboard > Products > Categories > edit category > add Thumbnail image. Images and hierarchy of categories can’t be imported, so you need to manually add images for demo categories, or delete them and add your own product categories.
The product from the Private Content area is simple, not variable. Once the “Hide out of stock products from catalog” is activated the product will be hidden from Shop, it is correct behavior.
Our cross-line for out-of-stock variations works only in case “Hide out of stock products from catalog” option is activated, there is no other way to make it works, unfortunately.
“I need to show both options.” – unfortunately, this is not possible, right now.
1/ You need to create a new empty page, then go to WooCommerce > Settings > Products > select it here https://prnt.sc/tzJiBNjjsaF5 (it will be your Shop page).
2/ It looks like the problem on your single product page is caused by a 3rdpaty plugin.
In order to troubleshoot the issue, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again.
Let us know the result.
Kind Regards,
8theme team
Rose Tyler
Support staff
April 25, 2023 at 09:43
Hello, Nothingandco,
Thank you for your response.
The shop page is a catalog page for products that cannot be edited using Elementor by default.
If you are using Elementor Pro, please refer to the plugin documentation for instructions on how to edit the shop page: https://elementor.com/help/creating-a-woocommerce-archive-template/.
About the Sidebar, please provide temporary wp-admin access, so we can take a closer look at your settings.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
Kind Regards,
8theme team
Rose Tyler
Support staff
April 25, 2023 at 09:32
Hello, Rajeshsangwan,
Yes, please send us screenshots.
“i am facing issue till now on both plugins” – please show it to us.
You can use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready images there and provide us with URLs.
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
Rose Tyler
Support staff
April 25, 2023 at 09:09
Hello, Kostas,
Thank you for contacting us and for using XStore.
You can activate the theme now.
Kind Regards,
8theme team
Rose Tyler
Support staff
April 25, 2023 at 09:03
Hello, Marie,
Private Content.
Kind Regards,
8theme team
Please contact administrator for this information.
“the gap between the footer container and inner footer container is too much” – please provide a screenshot for a better understanding.
You can use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready images there and provide us with URLs.
Thank you for your cooperation and we look forward to hearing from you soon.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Kind Regards,
8theme team
Rose Tyler
Support staff
April 25, 2023 at 07:59
Dear, Baisley,
Thank you for wp-admin access, but you did not provide screenshots. Your requests are unclear to us still, unfortunately.
You can use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready images there and provide us with URLs.
We are waiting for your reply.
Kind Regards,
8theme team
Please contact administrator for this information.
Rose Tyler
Support staff
April 25, 2023 at 07:55
Hello, Kevin,
You’re welcome!
Yes, changes will be included in the next update too.
Kind Regards,
8theme team
Rose Tyler
Support staff
April 25, 2023 at 07:28
Hello, Meghan,
Please download patcher.php file by this link – https://we.tl/t-DdaVTrFxvy and re-upload it into xstore/framework folder via FTP to fix the Fatal error.
Let us know the result.
