Product pictures error. does’t show all product images, only one

This topic has 3 replies, 3 voices, and was last updated 12 months ago ago by Tony Rodriguez

  • Avatar: Mike
    Mike
    Participant
    April 26, 2023 at 00:23

    I have got niche market 02. It shows one picture under the product, although in the settings there is a gallery with a maximum of 9. Images for the product are imported through the product link.
    What is the error and how to fix it?

    2 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 26, 2023 at 09:33

    Hello, Mike,

    Thank you for getting in touch with us.

    Please provide URL of the product with the problem.

    Could you provide temporary wp-admin access?
    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 26, 2023 at 09:53

    Hello, @Mike,

    Thank you for selecting and using our theme and for reaching out to us.

    As you mentioned that you have imported the product images separately, this could be the cause of the issue. It appears that the images are not properly linked to the products and have not been assigned correctly. We suggest that you edit one of your products and manually assign the gallery images to it again, save it, and then clear the browser cache to check the site again.

    If this resolves the issue, then it will be confirmed that the issue is due to the imported product images and you will need to reassign/reset them manually for them to work properly.

    Best Regards,
    8Theme’s Team

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