Hello, Estudio EntreDos,

We are thankful for your time writing to Elementor support.

According to your screenshots in the first message in this thread, we can see that not only the et-core-plugin is the reason for your speed situation but the Elementor plugin as well → https://prnt.sc/a2hjczpHNjYg . We are not responsible for speed-improving other plugins that are not bundled with us. So this question should be addressed to the Elementor team or could be solved from your side by reading the solutions in the articles they sent – https://prnt.sc/F3M3jwjn-MwR

About our XStore Core plugin, could you please, share with us more details of your test? We would like to test it from our side or at least to know the modules of the plugin that create such a slowdown for you, as it is hard to explore the real reasons just by mentioned screenshots.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, Marie,

Thank you for your response.

We are pleased to inform you that Wishlist is functioning properly for simple products → https://gyazo.com/c29ef0b6f57f331b2e52b90657da8aae

Private Content.

Kind Regards,
8theme team

Hello, Nothingandco,

Thank you for your response.

We’ve fixed the problem with the sidebar, the fix will be included in the next theme update also.

“I would like to use the IKS Menu that I designed to be placed within the sidebar. But does XStore have a product accordion feature already?” – this question is a bit unclear to us. Please describe it in more detail with links and screenshots.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, Niddy,

Could you please, check now?
Example: https://prnt.sc/tWXeNZKoouY9

If it is ok, then we will include the fix globally in the next theme update.
In case you are interested in the name of file that was edited → xstore/framework/features/woocommerce/estimated-delivery.php

Kind Regards,
8theme team

Hello, Salmi,

Thank you for contacting us and for using XStore.

Translation files should be uploaded to the parent theme and Core plugin.
Here you can find video tutorials – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
Files that you downloaded from https://www.8theme.com/glotpress/projects/xstore/ should be renamed.

We can upload translation files on your site in case you provide us with temporary wp-admin access.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Link&Grow,

We will have another specialist review your inquiry in greater detail and will be in touch with you.

We kindly ask for your patience and request that you do not alter access.

Kind Regards,
8theme team

Hello, Shops,

Thank you for getting in touch with us.

Please try to activate the theme and provide a purchase code that gives “activation limit” error, via the Private Content area in your next reply.

Kind Regards,
8theme team

Hello, HideIDK,

Thank you for your response.

Artificial Intelligence still finds some languages difficult to process, and it cannot generate large amounts of text in them. Therefore, we have reduced the length of the generated string using the option in the screenshot – https://prnt.sc/CdxPb5sXBjkT

Please check how it works now.

Kind Regards,
8theme team

Hello, Abanoubmourad,

Have you had the opportunity to review the demonstration prior to making your purchase? For us images do not look blurry, we already described to you how to fix it by uploading your own images – https://www.8theme.com/documentation/xstore/woocommerce/product-images/ https://docs.woocommerce.com/document/fixing-blurry-product-images/ These settings come from Woocommerce, not from our theme.
We hope for your understanding.

Kind Regards,
8theme team

Hello, Link&Grow,

Thank you for contacting us and for using XStore.

Unfortunately, the mobile panel has some glitches with the translation. It requires a custom code. So, please, provide us with temporary wp-admin and FTP access (not cpanel) and provide the translations you want to apply. We’ll help you.
To create FTP access, please contact your hosting provider for assistance.

Thank you for your cooperation and we look forward to hearing from you.

Kind Regards,
8theme team

Hello, Mukami,

Thank you for your response.

Please do the next steps:

1/ Try to disable “Catalog Mode” via Theme Options > WooCommerce > Shop and check the Price then.

2/ Provide URL of a particular product and let us know what price is shown there when the default WooCommerce theme – Storefront is activated on your site.

3/ Provide FTP access, then our dev team will check what can be done to help you.

Kind Regards,
8theme team

Hello, Emanuel,

Thank you for your response.

Yes, any file from the parent XStore theme or any plugin will be “erased” after its update. But according to the fact this fix will be included in the next theme update, you can do such improvements because they will be included globally later and won’t be lost.

You may edit et-core-plugin/app/controllers/elementor/general/hotspot.php and add next lines →

echo '<a href="'.get_permalink($hotspot['product_id']).'">';
  woocommerce_template_loop_product_thumbnail();
echo '</a>';

Result: https://prnt.sc/bsI3_yQ_pmwb

Kind Regards,
8theme team

Hello, LuciH,

The plugins included with our theme are external. We have purchased an Extended License for each of these plugins. They are fully functional and should run perfectly.

The latest plugin versions are always available. You can find them in the theme folder, and you can get them directly from us. Simply login to your account on our site ( http://www.8theme.com/my-account/), go to the https://www.8theme.com/downloads/ page, enter your purchase code, and you’ll be granted access to the appropriate archives.

Registration of these plugins is not necessary. They will function perfectly without any need for activation.

The plugin activation option was added only for those who need to get automatic updates and support directly from plugin developers. If you need this option, you will first need to purchase and register the plugin.

Kind Regards,
8theme team

Hello, Catholicans,

Thank you for getting in touch with us.

You can change #e95d2a color via Theme options > Theme custom CSS.

Kind Regards,
8theme team

Hello, Estudio EntreDos,

Ok. I will not close this topic, you will be able to reply here.

Kind Regards,
8theme team