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POS plugin conflicts with Xstore core – Product Variants

This topic has 11 replies, 2 voices, and was last updated 11 months, 2 weeks ago ago by Niranjan Madhusanka

Niranjan Madhusanka

Participant

May 16, 2023 at 08:14

I am writing to report a technical issue that we are experiencing with the Xstore theme, which we purchased for our e-commerce website. We have integrated a Yith POS plugin for our point-of-sale system, but we have noticed that the product variants are not printing on the invoice. We have isolated the issue to the Xstore core plugin, which seems to have a setting that is preventing the printing of product variants.

We have already contacted the Yith POS plugin developer team, but they have informed us that this issue is caused by the Xstore core plugin. We kindly request your assistance in resolving this matter, as we would like to ensure that our customers receive accurate and complete invoices.

Please, contact administrator
for this information.

#356846 Copied Theme version: 9.1.4 WooCommerce version: 7.7.0

10 Answers

Rose Tyler

Support staff

May 16, 2023 at 12:52

Hello Nirasulanka,

We do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Could you provide URL of your site, temporary wp-admin and FTP access? We will check what can be done to help you.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

#356877 Copied

Niranjan Madhusanka

Participant

May 16, 2023 at 13:04

We appreciate your support and look forward to hearing back from you soon.

Please contact administrator
for this information.

#356878 Copied

Rose Tyler

Support staff

May 16, 2023 at 13:16

Hello Nirasulanka,

Thank you for your reply with wp-admin access, but we need FTP access also: FTP host, FTP username, FTP password, FTP port, FTP encryption.

To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

#356880 Copied

Niranjan Madhusanka

Participant

May 16, 2023 at 13:43

Appreciate your support and look forward to hearing back from you soon.

Please contact administrator
for this information.

#356892 Copied

Rose Tyler

Support staff

May 17, 2023 at 07:58

Hello Nirasulanka,

Thank you for your response.

1/ Could you please provide us with the path in the admin panel so that we can view/download the file with the issue?
2/ Please update XStore theme Nd XStore Core plugin – https://prnt.sc/98Qs-fv9BpbU https://xstore.helpscoutdocs.com/article/63-theme-update https://xstore.helpscoutdocs.com/article/37-plugins-update

Kind Regards,
8theme team

#356949 Copied

Niranjan Madhusanka

Participant

May 17, 2023 at 13:22

Highly appreciate the support.

Please contact administrator
for this information.

#357015 Copied

Rose Tyler

Support staff

May 17, 2023 at 14:54

Hello Nirasulanka,

Thank you for your response.

Sorry, but your reply did not make the situation clear for our dev team. We asked you about the explanation because we do not know where should we go and what to do to see the problem from your screenshots.
Please record a video with full actions so we can see where exactly “the product variants are not printing on the invoice”, after that record a video where corect work is shown when the Core plugin is disabled. We did not work with Yith POS plugin before, so we need really detailed explanation from you. Upload videos on a filesharing service and provide URL via the Private Content area.

Kind Regards,
8theme team

#357037 Copied

Niranjan Madhusanka

Participant

May 21, 2023 at 10:47

Help request, Thanks and regards.

Please contact administrator
for this information.

#357349 Copied
Rose Tyler

Support staff

May 22, 2023 at 08:20
Hello Nirasulanka,

Thank you for your response.

We added the next code in the child-theme/functions.php → https://prnt.sc/xi0MZ87jzdgu
```
add_action( 'after_setup_theme', function() {
    if ( class_exists( 'YITH_POS_Receipt_Post_Type_Admin' ) ) {
        add_filter( 'woocommerce_product_variation_title_include_attributes', '__return_true' );
    }
} , 999 );
```
We checked if the issue was solved and it seems it is → https://prnt.sc/WH8kbkTcjqGC , https://prnt.sc/Jd0F9sV_Y3OH . Please, check from your side also and give us feedback!

Also, we can recommend you disable Variation swatches ( https://prnt.sc/h6EX8uHf2_A6 ) if you are not planning to use circle/label/image types but default select type only (as we could see in your backend) => https://prnt.sc/IWlfAHw-o2Qv (it will prevent loading extra files and code that will improve the site speed).

Kind Regards,
8theme team
#357387 Copied
Niranjan Madhusanka

Participant

May 22, 2023 at 09:01

Dear Support Team. We

Please contact administrator
for this information.

#357390 Copied
Tagged: conflict, plugin, product, variants, woocommerce, xstore
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POS plugin conflicts with Xstore core – Product Variants

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