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After opening thru iPad strange borders appeared

This topic has 7 replies, 3 voices, and was last updated 11 months, 1 weeks ago ago by Rose Tyler

buscape

Participant

May 16, 2023 at 06:15

Hello,
here is the problem:
https://prnt.sc/oiIAF3bhdqyT

#356831 Copied Theme version: 9.1.4 WooCommerce version: 7.7.0

6 Answers

Tony Rodriguez

Support staff

May 16, 2023 at 06:22

Hello @buscape,

We believe this is a cache issue. We suggest clearing the cache of your site and any cache plugins, navigating to XStore >> Theme Options, and republishing from there. After clearing the browser cache, please check back to your site. We believe this should resolve the issue.

We can confirm that your site is looking and working perfectly fine from our end.

Best Regards,
8Theme’s Team

#356833 Copied

buscape

Participant

May 16, 2023 at 06:31

I’ve deactivated the cache plugin. And I opened the website from another laptop – same issue. I’m checking with private mode etc.

What do you mean by “republishing form there”?

#356836 Copied

buscape

Participant

May 16, 2023 at 06:32

I’ve just checked from TOR browser:

https://prnt.sc/6o8MdwEMKjcf

same issue

#356837 Copied

buscape

Participant

May 16, 2023 at 08:15

I reverted to a backup from three days ago, and the issue disappeared. Now, I am investigating which update caused the problem.

#356847 Copied

buscape

Participant

May 16, 2023 at 08:56

Did you check the compatibility of the theme with WordPress 6.2?
So far, I have updated all plugins and themes, and they are working fine. I am just hesitant to update the WordPress core, because updraftplus doesn’t backup the WP core files.

#356852 Copied

Rose Tyler

Support staff

May 16, 2023 at 10:03

Hello @buscape,

Thank you for your response.

XStore is compatible with WP 6.2, and here is our changelog – https://xstore.8theme.com/update-history/

You can ask your hosting provider to help you create a full backup, for case something goes wrong.

Kind Regards,
8theme team

#356860 Copied
Tagged: appearance, borders, ipad, strange, templates, woocommerce, wordpress
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