Hello, @Marta,

In order to gain a better understanding of the situation, please provide us with screenshots.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello,

Thank you for your response.

Unfortunately, we can’t suggest a ready solution from our side right now. You can disable the Built-in Email Builder.

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello Nastase Victor,

Thank you for contacting us and for using XStore.

In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing problems.

If it is not an issue with the plugin, please provide us with FTP access so that we can investigate the situation further.
To create FTP access, please contact your hosting provider for assistance.

Thank you for your cooperation and we look forward to hearing from you soo

Kind Regards,
8theme team

Hello, Plusout,

Thank you for your response.

Please test it one more time.

Kind Regards,
8theme team

Hello Octatech,

Thank you for contacting us and for using XStore.

Try to use the next custom CSS code:

.header-main .et-row-container {
    background-color: black;
    border-radius: 0px 0px 10px 10px;
    box-shadow: 0px 1px 10px 5px #222;
}

The content of the Header can be changed via Header Builder.
We hope this information is helpful.

Kind Regards,
8theme team

Hello Zdenky,

You’re welcome!

Kind Regards,
8theme team

Hello, WebsiteDude and LWK,

We hope you are doing well.
Our development team is currently working on a new update that will include a new feature: Google fonts selected in Theme Options will be automatically loaded locally. If you have a test site, we can provide pre-released versions for testing. Please check the Private Content area.

Best Regards,
8Theme’s Team

Hello Zdenky,

Thank you for your response.

Please read this article – https://elementor.com/help/500-error/

Kind Regards,
8theme team

Hello Eitel,

Thank you for your response.

We asked you about temporary access to be able to check what can be done to help you.

We are glad that you found a workable workaround. This topic will be closed.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/

Kind Regards,
8theme team

Hello Vasak,

Thank you for your response.

Our theme does not have the option to fix the footer to the window bottom. It displays the footer at the bottom of the page content and if your page content is too short then additional space appears below the footer to the window bottom.
You can try to use the next custom CSS code:

.content-page {
    min-height: calc(100vh - 400px);
}

We hope this information is helpful.

Kind Regards,
8theme team

Hello Octatech,

Thank you for your response.

Try to use the next custom CSS code:

::-webkit-scrollbar {
    display: none !important;
}

Kind Regards,
8theme team

Hello, Plusout,

We have made some changes to the children’s theme on your staging site, please check if the API connection is working now.

Kind Regards,
8theme team

Hello Zdenky,

Thank you for your response.

Please check your tabs settings one more time, you select the same static block for all tabs – https://prnt.sc/P45XmWNxD77f , in static block settings it is selected to show products from 4 categories randomly https://prnt.sc/yQfXmTmzb3Ik According to your settings it works fine.
In case you want every tab shows products from 1 particular category, you need to have 4 separate static blocks, and in their settings only 1 particular category should be selected.

Kind Regards,
8theme team

Hello Zuko,

Thank you for contacting us and for using XStore.

There is no such possibility, unfortunately. It requests additional customization in files, which is outside the scope of our basic support.
If you want paid Customization services submit a customization request to WPKraken team.

In case you are using Single Product Builder, you can use a connection block, for example – https://prnt.sc/mlhzh87FqfNY

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello @workaholic_admin,

Thank you for your reply.

The point is that we do not see this problem in your Dashboard. Please check screenshots from the Private Content area.

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team