Hello Zdenky,
Thank you for your response.
Yes, you need to contact the support of WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/
Best Regards,
8Theme’s Team
Hello Zdenky,
Thank you for your response.
Yes, you need to contact the support of WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/
Best Regards,
8Theme’s Team
Hello Welead,
Thank you for your response.
The next custom CSS code can be used:
::selection {
color: #222;
background-color: wheat;
}
Theme Options > Theme Custom CSS > Global.
Best Regards,
8Theme’s Team
Hello Vasak,
Thank you for contacting us and for using XStore.
Please try to add the next code in Theme options > Theme custom CSS:
.single-product .swiper-container.swiper-control-bottom.second-initialized li.thumbnail-item {
opacity: 1 !important;
}
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Kind Regards,
8theme team
Hello, Plusout,
Please read our reply one more time.
Custom code in functions.php file starts from 7 line but it is all other file content, not just code on our screenshot. Some part of the code causes the problem, we can’t say for sure what exactly part because tests should be done by you, part by part.
Please check functions.php file on your staging site, you will see that the code is commented (disabled), if you do not need all the disabled code, you may not enable it and just delete it.
We hope it is clear now.
Kind Regards,
8theme team
Hello, Plusout,
Thank you for your response.
We can conclude that the issue is caused by one of the custom functions in your child theme, which start from line 7 and go to the end of the functions.php file, as shown in the screenshot bellow:
https://prnt.sc/XEr9z9-5Eb5E
We have already disabled them on your staging, you need to enable each of them one by one to find out which one is causing the issue.
The file with the functions is located at the following path:
wp-content/themes/xstore-child/functions.php
Kind Regards,
8theme team
Hello, @Marta,
In order to gain a better understanding of the situation, please provide us with screenshots.
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
Hello,
Thank you for your response.
We kindly ask that you navigate to Appearance > Menus and delete any duplicate items, for example – https://prnt.sc/l-MxNgUsXD7e
We hope this information is helpful.
Kind Regards,
8theme team
Hello,
Thank you for your response.
Unfortunately, we can’t suggest a ready solution from our side right now. You can disable the Built-in Email Builder.
If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Kind Regards,
8theme team
Hello, Teralt2003,
Thank you for your response.
In this instance, there are three options to choose from:
1/ You can create a staging site (full copy of the live one), where the problem is visible, and provide us with temporary wp-admin and FTP access.
2/ Activate our theme on your current site and let us know, so we can start works there.
3/ Do not use that cache plugin with our theme on the mentioned site.
If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Kind Regards,
8theme team
Hello Nastase Victor,
Thank you for contacting us and for using XStore.
In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing problems.
If it is not an issue with the plugin, please provide us with FTP access so that we can investigate the situation further.
To create FTP access, please contact your hosting provider for assistance.
Thank you for your cooperation and we look forward to hearing from you soo
Kind Regards,
8theme team
Hello, Kevin,
If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Kind Regards,
8theme team
Hello, Plusout,
Thank you for your response.
Please test it one more time.
Kind Regards,
8theme team
Hello, Teralt2003,
Thank you for your response.
We have noticed that another theme has been activated on your website, so we are unable to investigate the issue with our theme there.
Please try to test how it works with the default WooCommerce theme – Storefront activated on your site.
Let us know the result.
Kind Regards,
8theme team
Hello Octatech,
Thank you for contacting us and for using XStore.
Try to use the next custom CSS code:
.header-main .et-row-container {
background-color: black;
border-radius: 0px 0px 10px 10px;
box-shadow: 0px 1px 10px 5px #222;
}
The content of the Header can be changed via Header Builder.
We hope this information is helpful.
Kind Regards,
8theme team
Hello, Plusout,
The test on our staging site is not finished yet.
We have made new changes to the children’s theme on your staging site, please check if the API connection is working now.
A few more tests need to be done, once we get a solid solution, it can be applied on your live site.
Kind Regards,
8theme team
Hello Zdenky,
You’re welcome!
Kind Regards,
8theme team
Hello Mclovin210392,
We hope you are doing well.
Our development team is currently working on a new update that will include a new feature: Google fonts selected in Theme Options will be automatically loaded locally. If you have a test site, we can provide pre-released versions for testing. Please check the Private Content area.
Best Regards,
8Theme’s Team
Hello, WebsiteDude and LWK,
We hope you are doing well.
Our development team is currently working on a new update that will include a new feature: Google fonts selected in Theme Options will be automatically loaded locally. If you have a test site, we can provide pre-released versions for testing. Please check the Private Content area.
Best Regards,
8Theme’s Team
Hello,
Thank you for contacting us and for using XStore.
Sorry, but your question is a bit unclear to us. Please provide screenshots or record a video (upload them on a filesharing service https://wetransfer.com and provide us with URL).
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
Hello Zdenky,
Thank you for your response.
Please read this article – https://elementor.com/help/500-error/
Kind Regards,
8theme team
Hello Zuko,
Thank you for your response.
Please provide URL of variable product from your site, so we can take a closer look.
Kind Regards,
8theme team
Hello Eitel,
Thank you for your response.
We asked you about temporary access to be able to check what can be done to help you.
We are glad that you found a workable workaround. This topic will be closed.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Kind Regards,
8theme team
Hello Ruth89,
Thank you for choosing XStore as your WooCommerce WordPress theme.
You need to add sub-categories, for example, https://prnt.sc/5vVZcFSkr298 or edit page content and select categories which have sub-categories – https://prnt.sc/63BaCO8gP2p1 and so on.
Kind Regards,
8theme team
Hello Vasak,
Thank you for your response.
Our theme does not have the option to fix the footer to the window bottom. It displays the footer at the bottom of the page content and if your page content is too short then additional space appears below the footer to the window bottom.
You can try to use the next custom CSS code:
.content-page {
min-height: calc(100vh - 400px);
}
We hope this information is helpful.
Kind Regards,
8theme team
Hello, Ravinder,
Thank you for your response.
Checkout is the default WooCommerce page https://woocommerce.com/document/woocommerce-pages/
We would recommend you contact WooCommerce support – https://wordpress.org/support/plugin/woocommerce/
Kind Regards,
8theme team
Hello Octatech,
Thank you for your response.
Try to use the next custom CSS code:
::-webkit-scrollbar {
display: none !important;
}
Kind Regards,
8theme team
Hello Eshtiag,
Thank you for your response.
In this instance, we kindly ask that you disable Header Sticky via Header Builder – https://prnt.sc/HcIOIHaQ8rNU
Kind Regards,
8theme team
Hello, Plusout,
We have made some changes to the children’s theme on your staging site, please check if the API connection is working now.
Kind Regards,
8theme team
Hello,
Thank you for your review!
Kind Regards,
8theme team
Hello Zdenky,
Thank you for your response.
Please check your tabs settings one more time, you select the same static block for all tabs – https://prnt.sc/P45XmWNxD77f , in static block settings it is selected to show products from 4 categories randomly https://prnt.sc/yQfXmTmzb3Ik According to your settings it works fine.
In case you want every tab shows products from 1 particular category, you need to have 4 separate static blocks, and in their settings only 1 particular category should be selected.
Kind Regards,
8theme team