Return to previous page

Topic: Video has a defined Thumbnail – However that doesn’t show on Slide

ash

Participant

May 17, 2023 4:17 am

Video has a defined Thumbnail, you can see that in media library attachment.
However that doesn’t show on Slide

Please fix the same.

Regards,
Theme version: 9.0.4
WooCommerce version: 7.1

Content is visible for topic creator and
support staff only.

#356932 copied to clipboard

Rose Tyler

Support staff

May 17, 2023 3:19 pm

Hello,

Thank you for contacting us and for using XStore.

Please update the theme and Core plugin – https://xstore.helpscoutdocs.com/article/63-theme-update https://xstore.helpscoutdocs.com/article/37-plugins-update
After that go to XStore > Patcher > click on Refresh patches and Apply this one – https://prnt.sc/GeFrldm9tES_ . As a result, you will get the Poster option – https://prnt.sc/-OJbB8AZp6qm

Kind Regards,
8theme team

#357042 copied to clipboard

ash

Participant

May 17, 2023 5:52 pm

Amazing. You guys rock

#357051 copied to clipboard

Rose Tyler

Support staff

May 17, 2023 6:39 pm

Hello,

Thank you for your response.

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

We hope you have a wonderful day!

Kind Regards,
8theme team

#357055 copied to clipboard

ash

Participant

May 18, 2023 7:56 am

Done, Reviewed. Buy the way , i have 4 licenses now. Will buy more in future for my clients.

Like the way you guys address the reported issues. Keep doing the same.

#357078 copied to clipboard

Rose Tyler

Support staff

May 18, 2023 8:14 am

Hello,

Thank you for your review!

Kind Regards,
8theme team

Content is visible for topic creator and
support staff only.

#357080 copied to clipboard