Hello Dstudio21,

Thank you for contacting us and for using XStore.

We’ve reviewed your website and the issue does not appear to be present now. We recommend that you clear the cache of your browser and check again.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello @ PR,

Thank you for contacting us and for using XStore.

You can use the next custom CSS code in Theme Custom CSS > Desctop:

.secondary-title, .et_b_header-menu .secondary-menu-wrapper ul.menu {
    min-width: 320px !important;
}

We hope this information is helpful.

Kind Regards,
8theme team

Hello, @dstudio21,

Thank you for your response.

1/ Please check now https://prnt.sc/yrVxtGKCc7kJ
2/ About Max execution time, please go to WooCommerce > Status > PHP time limit, it shows 90 too. It means the value was not updated correctly or something on the server side changes it to 90. We would recommend you contact your hosting provider.

max_execution_time is a limit for the execution time while running the script. For example, if you import content and script needs more than 90 secs then you may face a problem with demo content import. But depending on other server settings script could finish its work faster. So, if you didn’t face problems with theme options then don’t worry about this parameter.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello Salmi,

Thank you for contacting us and for using XStore.

It is the All Departments menu element on your screenshot. To show all categories there, just go to Appearance > Menus > create or edit menu > add all categories and save – https://prnt.sc/9XObJmmNx-Ui , then go to Header Builder > All Departments > select the menu.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello Parshva,

Thank you for your response.
Here is the text or error: “CRITICAL Allowed memory size of 536870912 bytes exhausted (tried to allocate 400556064 bytes)”
that means 536870912+400556064=937426976bytes = 937.426976 MB
, so your 256 is not enough.
We hope it is clear now.

Kind Regards,
8theme team

Hello, @Marta,

As you can check these queries are related to product categories that are displayed in the search element of site header → https://prnt.sc/_4gNy_lctS4E .
There is a way to improve such queries by switching the search additional content to the one that differs from product categories value → https://prnt.sc/fjkDAcs8evh9 . You can set this option to the one of next “No content“/”Static block”/”URL Personalizata” and check if this helps you in your “slow queries” related question.

We hope that the recommendations provided will be useful to you.

Kind Regards,
8theme team

Hello, @N Nandan,

Thank you for your response.

Why do you think it is a basic feature, did you face using it with another theme? What exactly theme it was?

We are the support team of XStore and we can help with existing features of our theme (features you were able to see on our demos before purchasing), not with new features as described in our support policy – https://www.8theme.com/documentation/xstore/support/support/

We would recommend you contact WooCommerce plugin and ask about their suggestions for this. If you find a plugin that works fine with Storefront (the official WooCommerce theme) it most likely will work with our theme too, or we can try to add such compatibility.

We can give you a refund if you bought the theme within the last 7 days, in another case, here is our refund policy – https://themeforest.net/page/customer_refund_policy

Would it be helpful if we provide you with information about fields keys in the database that are used to upload videos in the product?

We look forward to hearing from you.

Kind Regards,
8theme team

Hello Zdenky,

We’ve checked your site and it seems you have sorted it out https://prnt.sc/QNbk-QbpQJVV

Best Regards,
8Theme’s Team

Hello Zdenky,

Please watch the video first – https://we.tl/t-ZfsGEnGjnF

https://prnt.sc/kbblaO0Bi__f – just delete the section of change content of HTML block 2 – https://prnt.sc/F1g6ZFOD9065

Best Regards,
8Theme’s Team

Hello, @Marta,

Thank you for your screenshots.

We regret to inform you that we are unable to modify or delete requests from WooCommerce (it may cause issues). Therefore, we are unable to assist you in this matter. However, we can assure you that these requests will also be duplicated when using other themes.

Kind Regards,
8theme team

Hello Parshva,

Thank you for contacting us and for using XStore.

1/Could ou provide screenshots or a video of the problem?

2/ In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing problems.

Kind Regards,
8theme team

Hello Zdenky,

We’ve checked your site https://entechnology.rs/ via Chrome browser and it works fine.
Please try to clear cache of your browser or check from another device. It can be a 3rd party extension for your browser that causes the problem, or just cache or the browser should be updated.

Best Regards,
8Theme’s Team

Hello Chandni,

Thank you for contacting us and for using XStore.

Header Content comes from Header Builder. Please go to Theme options > Header builder > click for example on “Search” and edit its settings.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello Welead,

Thank you for your response.

The next custom CSS code can be used:

::selection {
    color: #222;
    background-color: wheat;
}

Theme Options > Theme Custom CSS > Global.

Best Regards,
8Theme’s Team

Hello, Plusout,

Please read our reply one more time.
Custom code in functions.php file starts from 7 line but it is all other file content, not just code on our screenshot. Some part of the code causes the problem, we can’t say for sure what exactly part because tests should be done by you, part by part.
Please check functions.php file on your staging site, you will see that the code is commented (disabled), if you do not need all the disabled code, you may not enable it and just delete it.
We hope it is clear now.

Kind Regards,
8theme team