Forum Replies Created

Viewing 30 posts - 17,821 through 17,850 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2023 at 07:31

    Hello Kamlesh,

    Thank you for your response.

    We can see your site now.

    Colors (background and text) from your screenshot come from Header Builder > My account > Dropdown, about fields – it is from Theme options > Styling > Input.
    If you do not want to edit these settings, the next custom CSS code can be used:

    body:not(.logged-in) .et_b_header-account.et_element-top-level .et-mini-content {
        background-color: black;
        color:white;
    }
    body:not(.logged-in) .login-link input {
        background-color: white;
        color: black;
    }

    Register here https://prnt.sc/LxI_wwHUzIDs can be changed via Translation files of XStore Core plugin. Instal Loco Translate > go to Plugins > Core > create English translation > find and change the text, then you can deactivate the Loco plugin.

    “register/sign up” page can’t be deleted in the mentioned way.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2023 at 07:00

    Hello Sergiu,

    Thank you for contacting us and for using XStore.

    Please try to use the next custom CSS code:

    form #billing_country_field.et-advanced-label label[for] {
        position: static;
        margin: 0;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2023 at 18:39

    Hello,

    Thank you for your response.

    We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

    We hope you have a wonderful day!

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2023 at 18:01

    Hello, BigMarketingSolutions,

    Thank you for your response.

    We have fixed the issue for you, the problem was that the Cart page was in Draft status https://prnt.sc/9JHL1mHuF0O0

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2023 at 18:00

    Hello, Plusout,

    1/ “I have tried exporting the .DAT file from parent to child theme but the child theme still does not work.” – Are you referring to the API not working, or the appearance of the website?
    2/ Have you entered any API keys in the WordPress admin area (possibly in the plugin settings), as they may change depending on the active theme?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2023 at 15:53

    Hello Sergiu,

    Thank you for your response.

    If your site is live, you can create a staging site (full copy of the existing one), to be able to do tests there, without affecting your business.
    Try the Duplicator plugin to migrate/copy your site.
    If the situation is independent of the theme you will need to contact support of WooCommerce. If the problem persists with our theme only, we will need temporary wp-admin and FTP access to the staging site to do tests and do fix it there.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2023 at 15:33

    Hello Sergiu,

    Thank you for your response.

    Please try to test how it works with the default WooCommerce theme – Storefront activated on your site.
    We need to find out if the situation is caused by XStore or by something else.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2023 at 15:29

    Hello Octatech,

    Thank you for contacting us and for using XStore.

    In order to gain a better understanding of the scroll bar you are referring to, please provide a screenshot.

    Thank you for your cooperation.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2023 at 15:19

    Hello,

    Thank you for contacting us and for using XStore.

    Please update the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
    After that go to XStore > Patcher > click on Refresh patches and Apply this one – https://prnt.sc/GeFrldm9tES_ . As a result, you will get the Poster option – https://prnt.sc/-OJbB8AZp6qm

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2023 at 15:07

    Hello Sergiu,

    Thank you for contacting us and for using XStore.

    Please provide URL of page from which the screenshot was done.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2023 at 15:06

    Hello Ahmed Saleh,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    If you want to add a currency switcher you should install the additional plugin, https://wordpress.org/plugins/woocommerce-currency-switcher/ for example. Or contact WooCommerce to get other recommendations, this is independent of our theme.

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2023 at 14:54

    Hello Nirasulanka,

    Thank you for your response.

    Sorry, but your reply did not make the situation clear for our dev team. We asked you about the explanation because we do not know where should we go and what to do to see the problem from your screenshots.
    Please record a video with full actions so we can see where exactly “the product variants are not printing on the invoice”, after that record a video where corect work is shown when the Core plugin is disabled. We did not work with Yith POS plugin before, so we need really detailed explanation from you. Upload videos on a filesharing service and provide URL via the Private Content area.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2023 at 14:36

    Hello Zdenky,

    Thank you for your response.

    With these settings, all products from 4 mentioned categories will be shown in random order – https://prnt.sc/yQfXmTmzb3Ik

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2023 at 14:30

    Hello, Inesita,

    Thank you for your response.

    ”WC – APG NIF/CIF/NIE Field” plugin makes this bug. So, please, contact with plugin’s author because as we see they also copied WooCommerce’s file inside and made changes that is not good practice (one plugin rewrites another).

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2023 at 14:29

    Hello Mike Papadakis,

    Thank you for your response.

    In order to troubleshoot issues you are experiencing, we suggest that you first try disabling ALL third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing problems.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2023 at 14:19

    Hello, @Nafer Velaides,

    Please, check now !
    Also, this fix will be included globally in next theme update.
    Fix was added in xstore/css/elementor.min.css file

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2023 at 13:55

    Hello Dilges Yildiz,

    Thank you for contacting us and for using XStore.

    Please read this article first – https://woocommerce.com/document/managing-products/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2023 at 13:54

    Hello Dilges Yildiz,

    Thank you for contacting us and for using XStore.

    Do you mean this https://prnt.sc/_yWBU0zSeoGf ? Header builder > Cart > Show Linked Products (Off-Canvas) > On, and read more about Up-Sells – https://woocommerce.com/document/related-products-up-sells-and-cross-sells/

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2023 at 13:41

    Hello @GNC,

    You’re welcome!

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2023 at 13:40

    Hello Mike Papadakis,

    Thank you for your response.

    We’ve checked and recorded a video.
    Please check it in the Private Content area.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2023 at 13:30

    Hello Jaca,

    Thank you for your response.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2023 at 13:07

    Hello Jaca,

    Thank you for your response.

    Please try to disable WP Rocket and WP-Optimize – Clean, Compress, Cache plugins and check then. If the problem is not solved, do not activate these plugins temporarily, but provide us with FTP access, so we can check the situation more deeply.
    To create FTP access, please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2023 at 12:53

    Hello Rev7,

    Thank you for your response.

    Products Grid/List/Carousel elements have “Show swatches” option – https://prnt.sc/qDHXM-hvWhyc

    You can post requests to our dev team via this page – https://www.8theme.com/taskboard/ .
    If it receives enough votes from other customers, our development team will consider adding new settings in one of the upcoming updates.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2023 at 12:45

    Hello,

    Please select the My Account page in WooCommerce > Settings > Advanced.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2023 at 12:42

    Hello Kamlesh,

    Thank you for contacting us and for using XStore.

    We can’t open your site. Is there a restriction by IP or something else? Please check and let us know what can be done to allow us to see your site.

    Dashboard > Updates > please click on “Check now” link.

    The shop page is a catalog page for products that cannot be edited using Elementor by default.
    If you are using Elementor Pro, please refer to the plugin documentation for instructions on how to edit the shop page: https://elementor.com/help/creating-a-woocommerce-archive-template/.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2023 at 12:34

    Hello Juergen,

    Thank you for contacting us and for using XStore.

    1/ The next custom CSS code can be used:

    .wc-tabs .et-woocommerce-tab a {
        font-family: "Lato-Black", Sans-serif;
        font-size: 14px;
    }

    2/

    .woocommerce-tabs .wc-tab {
        font-family: Lato, sans-serif;
        font-size: 14px;
        color: #222;
    }
    

    3/ Yes, also custom tabs can be created via Single Product Builder > Tabs > custom tab.

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2023 at 12:27

    Hello Mike Papadakis,

    Thank you for contacting us and for using XStore.

    1/ Have you tried to disable mentioned cache plugins? In case the problem is caused by them, contact the authors of the plugins first.

    2/ Try to activate “Always Load “Wc-Cart-Fragments”” in Theme options > Speed optimization, and https://prnt.sc/v1kBanOUArR- (your site is not rtl, so wp-content/themes/xstore/css/modules/layout/off-canvas.min.css
    wp-content/themes/xstore/css/modules/woocommerce/cart-widget.min.css).

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2023 at 12:20

    Hello Kose,

    Thank you for contacting us and for using XStore.

    There is no such possibility, but you can create a static block with custom reviews and select it for the checkout page as prefooter – https://prnt.sc/IWiYbxUSCtZU

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2023 at 12:18

    Hello @GNC,

    Thank you for your response.

    Your https://prnt.sc/KjEq1sAM7Fub static block with id 8841 is empty, please check now – https://prnt.sc/Hao_ZzUXCaE8 > https://prnt.sc/ykTyVuo4Znk7

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2023 at 12:10

    Hello Zdenky,

    Thank you for contacting us and for using XStore.

    1/ Here is screenshot from your Home page – https://prnt.sc/nQe4R_Gjt3Yl , to change the content of “Telefoni” tab you need to edit the selected static block – https://prnt.sc/uIYvgHfR0pH5

    2/ https://prnt.sc/0Z2i9RyXsw97 – you need to update the theme https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

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Viewing 30 posts - 17,821 through 17,850 (of 68,227 total)
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