Hello @Tal,

https://prnt.sc/Bdafd8p4Hx4p – you need to contact your hosting provider and ask to fix the problem, because this is independent of our theme.

Kind Regards,
8theme team

Hello @Tal,

Thank you for your response.

Strangely, we can’t see the problem still.

We wanted to add a code to child theme to test something, but the child theme is not activated on your site.
You are using a parent theme. Do you have plans to use a child theme?

Please note that the child theme does not inherit the theme options of the parent theme, if you enable the child theme, you need to import options from the parent theme.
Go to Theme Options (when the parent theme is activated) > Import/Export > download the export file. After that activate the child theme > go to Theme Options > Import/Export > import your options and reload the page without saving! Save options only after reloading. Check your site after that, and use the child theme.

Kind Regards,
8theme team

Hello Joeq7,

Thank you for contacting us and for using XStore.

Please try this solution – https://www.8theme.com/topic/we-have-problems-with-the-new-version-of-tema/#post-355970

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Plusout,

Thank you for bringing this to our attention. We are pleased that you were able to resolve the issue. Have a nice day!

Kind Regards,
8theme team

Hello Nirasulanka,

Thank you for your response.

We added the next code in the child-theme/functions.php → https://prnt.sc/xi0MZ87jzdgu

add_action( 'after_setup_theme', function() {
    if ( class_exists( 'YITH_POS_Receipt_Post_Type_Admin' ) ) {
        add_filter( 'woocommerce_product_variation_title_include_attributes', '__return_true' );
    }
} , 999 );

We checked if the issue was solved and it seems it is → https://prnt.sc/WH8kbkTcjqGC , https://prnt.sc/Jd0F9sV_Y3OH . Please, check from your side also and give us feedback!

Also, we can recommend you disable Variation swatches ( https://prnt.sc/h6EX8uHf2_A6 ) if you are not planning to use circle/label/image types but default select type only (as we could see in your backend) => https://prnt.sc/IWlfAHw-o2Qv (it will prevent loading extra files and code that will improve the site speed).

Kind Regards,
8theme team

Hello Eausiris,

Thank you for contacting us and for using XStore.

Please provide a screenshot of the banner and URLs of mentioned pages from your site.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello Husbenali,

Thank you for your response.

In this case, please change the role of the user you provided for us to administrator, so we can check the situation more deeply.

Kind Regards,
8theme team

Hello,

Thank you for getting in touch with us.

We would recommend you create a static block with the desired content https://prnt.sc/u5ZQDdjuqYX9 , then add the shortcode of the block into the Shop banner area in Theme options > WooCommerce > Shop > Shop page layout.

Kind Regards,
8theme team

Hello Devine721,

Thank you for your response.

1/ You can try to use custom CSS code, for example:

.footer-widgets:nth-child(2) {
    min-height: 280px;
}

Or we would recommend you create Footer using a static block, for example – https://youtu.be/dedHEO443nE
We can help you with this, in case you provide us with temporary wp-admin access.

2/ Please try to use the next code:

.products-loop .product {
    width: 25% !important;
}

Theme Options > Theme custom CSS > Tablet.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello PR,

Thank you for getting in touch with us.

You can select “All Departments Visibility” – “Opened”, via Theme options > Header builder > All Departments.

We hope this information is helpful.

Kind Regards,
8theme team

Hello PR,

Thank you for choosing XStore as your WooCommerce WordPress theme.

There is no such option, unfortunately.

Only this is available – https://prnt.sc/s2kJiSH1U9Rw

Kind Regards,
8theme team

Hello PR,

Thank you for contacting us and for using XStore.

Here are examples:
1/ Icon: https://prnt.sc/3Zu_up1HsPZP https://xstore.8theme.com/xstore-icons/ > https://prnt.sc/VMuNJkbZLejX
2/ Image: https://prnt.sc/EKdhQHCNZ4CX > https://prnt.sc/hzE7o_0oEyFo

We hope this information is helpful.

Kind Regards,
8theme team

Hello Namaste,

Thank you for your response.

You are editing the page right now, so we can’t open the editor, but please check the next screenshots – https://prnt.sc/IIyNcPPxkgT5 https://prnt.sc/8z4vM_vypYGa the margins are different.

We hope this information is helpful.

Kind Regards,
8theme team

Dear,

Thank you for your response. However, we must reiterate our previous answer – https://prnt.sc/MjLRRERlhO5D
You can test the Shop page with the default WooCommerce theme, Storefront, and the result will be the same. This is because our theme does not affect this functionality, which is provided by the WooCommerce plugin. If you have any further questions, please contact the WooCommerce support team. We appreciate your understanding.

Kind Regards,
8theme team

Hello, @ghilan,

Thank you for contacting us and for using XStore.

Please provide us with screenshots of the problem.

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
8Theme’s Team