Hello, Michael Islek,

Thank you for contacting us and for using XStore.

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information, use the Private Content area.

You can use the license now.

Kind Regards,
8theme team

Hello Hagenum,

Thank you for your response.

“ive change the theme but always the same problem” – this means that the problem is independent of our theme, so we, as theme support, can’t help you, unfortunately.

Try to disable 3rd-party plugins on the site, maybe one of the plugins causes the problem.

Kind Regards,
8theme team

Hello Robyn,

When the mentioned option is activated, the price on variable products will be displayed like this – https://prnt.sc/tsMvdFC4Vff1 automatically.
If the “from:” is not displayed on variable products on your site, there is something that removes it, it can be a translation or custom coding, or an additional plugin. Please check.

Kind Regards,
8theme team

Hello MAHDAR,

We tested your product page from responsive and found that socials in footer area are displayed inline without wrapping → https://prnt.sc/KCFqwoMpELMJ . So it could be the reason why Google shows such warnings. We added next custom CSS to Elementor Socials widget → https://prnt.sc/yd3-2ozOz03v

selector .et-follow-buttons {
    flex-wrap: wrap;
}

Could you please, clear caches and check one more time ? This fix should remove “Content wider than screen“ error. In case you still see “Clickable elements are too close to each other“, please, read this article → https://seosandwitch.com/fix-clickable-elements-too-close-together-error/ , because it depends on your content rather than theme settings.

Kind Regards,
8theme team

Hello Catholicans,

Thank you for contacting us and for using XStore.

Please watch this video https://youtu.be/ZyjZ-vCx0pE and change Dynamic pages to static.

Kind Regards,
8theme team

Hello Hagenum,

Thank you for contacting us and for using XStore.

1/ We do not see a problem on your Catalogue page. Screenshot in the Private Content area.

2/ https://prnt.sc/7Z6FX9i9oF9y – this text comes from 3rd-party plugin on your site. Disable plugins one by one, to find out from what exactly plugin, then translate that plugin or contact the support team of the plugin.

3/ This text is translated already – https://postimg.cc/PvwKmDLT In case, you want to change the translation, you need to find out where exactly you did translate it. Please check Loco translate > Plugins > translation of XStore Core plugin.

4/ Please go to Theme Options > Header Builder > Search > Espace Réservé edit text.

We hope this information is helpful.

Kind Regards,
8theme team

Hello Uguranlar,

Thank you for contacting us and for using XStore.

Please read this article – https://woocommerce.com/document/permalinks/#:~:text=Permalink%20settings%20for%20WooCommerce%20can,the%20content%20they%20help%20categorize.
These settings for Pemlalinks come from WooCommerce and WordPress, not from our theme.

Kind Regards,
8theme team

https://xstore.8theme.com/update-history/ – here you can find info about what version of Core should be used with what theme version – https://prnt.sc/5lk0c0Ld-Pgu https://prnt.sc/EY7dgZwCrEyG

Kind Regards,
8theme team

Hello MAHDAR,

Thank you for contacting us and for using XStore.

What info can you see after clicking here – https://prnt.sc/ATDdCd0jQiv2 ?

Please read this article – https://support.google.com/webmasters/answer/6352293?hl=en#error-list

In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.

Kind Regards,
8theme team

Hello AlexPTY,

Thank you for your response.

We understand that you continue saying that it is our bug, but it persists on your site only. Other our customers and our test sites do not have this problem. In this case, there is something on your site or database that causes the problem.
We always do our best to help our customers, but we do not have a solution for you, right now. Maybe in the future or when at least one more customer gets the same error we will get new details of the situation more deeply and together solve it.
We are ready to provide a refund to you because maybe in the future you will decide to purchase XStore, and it will be happy cooperation. Did you submit a refund request? Please let us know here once you submit it, and we will speed up its confirmation.

Kind Regards,
8theme team

Hello AlexPTY,

Here is a reply from our devs:
“Manipulation of a database refers to:
Direct editing of the database through Phpmyadmin or other manipulators;
Deletion of the database;
Deletion or fields, tables in the database.
If after patch installation you reinstall the theme or core plugin accordingly, the files will be rewritten to the old ones and you will need to reinstall the patches.
When installing the theme on a local or clean WordPress, you will also need to install the patches, as these changes are not yet available in the official archive.”

Kind Regards,
8theme team

Hello, Kevin,

Thank you for your response.

Please create a test page, add only the element with which you face the problem, and provide us with URL.

Also, we need temporary FTP access from you.
To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

Hello,

Thank you for contacting us and for using XStore.

Could you provide FTP access also?
To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

Hello,

Thank you for your response.

Please clear cache and check how it works now for unlogged users on your Shop page https://prnt.sc/o3BOCdGMDX8A

Kind Regards,
8theme team

Hello Michael Islek,

Thank you for contacting us and for using XStore.

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information, use the Private Content area.

You can activate XStore now.

Please read this article – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

Kind Regards,
8theme team