Forum Replies Created

Viewing 30 posts - 17,221 through 17,250 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 8, 2023 at 14:55

    Hello Robyn,

    When the mentioned option is activated, the price on variable products will be displayed like this – https://prnt.sc/tsMvdFC4Vff1 automatically.
    If the “from:” is not displayed on variable products on your site, there is something that removes it, it can be a translation or custom coding, or an additional plugin. Please check.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 8, 2023 at 14:50

    Hello, PremiumPetware,

    You’re welcome!
    Thank you for letting us know.
    Have a nice day!

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 8, 2023 at 14:49

    Hello MAHDAR,

    We tested your product page from responsive and found that socials in footer area are displayed inline without wrapping → https://prnt.sc/KCFqwoMpELMJ . So it could be the reason why Google shows such warnings. We added next custom CSS to Elementor Socials widget → https://prnt.sc/yd3-2ozOz03v

    selector .et-follow-buttons {
        flex-wrap: wrap;
    }

    Could you please, clear caches and check one more time ? This fix should remove “Content wider than screen“ error. In case you still see “Clickable elements are too close to each other“, please, read this article → https://seosandwitch.com/fix-clickable-elements-too-close-together-error/ , because it depends on your content rather than theme settings.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 8, 2023 at 14:42

    Hello, Zuko,

    Thank you for contacting us and for using XStore.

    Unfortunately, it is currently not possible to create a share button for Instagram as it is blocked by Instagram itself https://warfareplugins.com/support/instagram-sharing-button/
    https://www.healthhosts.com/no-social-share-button-for-instagram-why-is-that/

    About fb messenger and Viber, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 8, 2023 at 14:36

    Hello Catholicans,

    Thank you for contacting us and for using XStore.

    Please watch this video https://youtu.be/ZyjZ-vCx0pE and change Dynamic pages to static.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 8, 2023 at 14:34

    Hello,

    Thank you for your response.

    You can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 8, 2023 at 14:16

    Hello Hagenum,

    Thank you for contacting us and for using XStore.

    1/ We do not see a problem on your Catalogue page. Screenshot in the Private Content area.

    2/ https://prnt.sc/7Z6FX9i9oF9y – this text comes from 3rd-party plugin on your site. Disable plugins one by one, to find out from what exactly plugin, then translate that plugin or contact the support team of the plugin.

    3/ This text is translated already – https://postimg.cc/PvwKmDLT In case, you want to change the translation, you need to find out where exactly you did translate it. Please check Loco translate > Plugins > translation of XStore Core plugin.

    4/ Please go to Theme Options > Header Builder > Search > Espace Réservé edit text.

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 8, 2023 at 13:55

    Hello, WebsiteDude,

    As was mentioned, this issue persists with the default WooCommerce theme, it means that the situation is independent of our theme. We are able to help with questions that are strictly related to our theme only.
    You need to contact support of the plugin.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 8, 2023 at 13:52

    Hello Uguranlar,

    Thank you for contacting us and for using XStore.

    Please read this article – https://woocommerce.com/document/permalinks/#:~:text=Permalink%20settings%20for%20WooCommerce%20can,the%20content%20they%20help%20categorize.
    These settings for Pemlalinks come from WooCommerce and WordPress, not from our theme.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 8, 2023 at 13:50

    Hello Anand,

    Thank you for contacting us and for using XStore.

    We do not have the feature exactly like your example, but please read this article – https://www.8theme.com/documentation/docs/request-a-quote/

    If our “Request a quote” is not what you are looking for, you can maybe find an additional plugin that provides the desired functionality, but please note that we can’t guarantee compatibility with all 3rd-party plugins, and we do not provide support for 3rd-party plugins.

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 8, 2023 at 12:36

    https://xstore.8theme.com/update-history/ – here you can find info about what version of Core should be used with what theme version – https://prnt.sc/5lk0c0Ld-Pgu https://prnt.sc/EY7dgZwCrEyG

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 8, 2023 at 12:34

    Hello Adrian,

    In this case, there are 2 ways:
    – downgrade Core plugin version;
    – Update XStore parent theme (move the custom work into child theme files. In this case, you will not lose custom changes even after the parent theme update).

    If your site is live, you can create a staging site (full copy) and do tests there first.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 8, 2023 at 12:32

    Hello MAHDAR,

    Thank you for contacting us and for using XStore.

    What info can you see after clicking here – https://prnt.sc/ATDdCd0jQiv2 ?

    Please read this article – https://support.google.com/webmasters/answer/6352293?hl=en#error-list

    In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 8, 2023 at 12:12

    Hello Adrian,

    Thank you for contacting us and for using XStore.

    You updated XStore Core plugin, but you did not update the theme. It caused the problem. Please never update Core before the theme update.

    You need to update the theme – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 8, 2023 at 12:08

    Hello AlexPTY,

    Thank you for your response.

    We understand that you continue saying that it is our bug, but it persists on your site only. Other our customers and our test sites do not have this problem. In this case, there is something on your site or database that causes the problem.
    We always do our best to help our customers, but we do not have a solution for you, right now. Maybe in the future or when at least one more customer gets the same error we will get new details of the situation more deeply and together solve it.
    We are ready to provide a refund to you because maybe in the future you will decide to purchase XStore, and it will be happy cooperation. Did you submit a refund request? Please let us know here once you submit it, and we will speed up its confirmation.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 8, 2023 at 11:59

    Hello, WebsiteDude,

    The cause of this issue is the additional JetSmartFilters plugin, which replaces the default WooCommerce pagination with its own, which has this bug.

    The pagination before filtering through JetSmartFilters can be seen here: https://prnt.sc/CwyLRuozYyi6

    The pagination after filtering through JetSmartFilters can be seen here: https://prnt.sc/TWpKRgisD7dG

    This issue is also present with the default WooCommerce theme.

    For further details, please see the attached video from the Private Content area.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 8, 2023 at 10:40

    Hello AlexPTY,

    Here is a reply from our devs:
    “Manipulation of a database refers to:
    Direct editing of the database through Phpmyadmin or other manipulators;
    Deletion of the database;
    Deletion or fields, tables in the database.
    If after patch installation you reinstall the theme or core plugin accordingly, the files will be rewritten to the old ones and you will need to reinstall the patches.
    When installing the theme on a local or clean WordPress, you will also need to install the patches, as these changes are not yet available in the official archive.”

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 8, 2023 at 10:37

    Hello, WebsiteDude,

    Thank you for the response.

    If your site is live, create a staging site (full copy) and provide us with access.
    Because disabling of 3rd party plugins and other tests should be done before a solution will be found. Let us know if we can do tests and fixed on this live site.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 8, 2023 at 10:33

    Hello, Kevin,

    Thank you for your response.

    Please create a test page, add only the element with which you face the problem, and provide us with URL.

    Also, we need temporary FTP access from you.
    To create FTP access, please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 8, 2023 at 10:23

    Hello,

    Thank you for your response. Could you please, check now if it is ok and works as you asked us for?

    Details:
    1/ We added “Loginizer price” option -> https://prnt.sc/sQW-LiDcOE-L (and enabled it on your web-site)
    2/ Price text was set to string type -> https://prnt.sc/EhNc8M0VXNhZ
    3/ Errors with loading single product are fixed

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 8, 2023 at 10:12

    Hello,

    Thank you for contacting us and for using XStore.

    Could you provide FTP access also?
    To create FTP access, please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 8, 2023 at 09:43

    Hello Robyn,

    Thank you for contacting us and for using XStore.

    Please try to activate “Minimum Price Only” in Theme Options > WooCommerce > Shop > Products design.

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 8, 2023 at 09:12

    Hello,

    Thank you for your response.

    Please clear cache and check how it works now for unlogged users on your Shop page https://prnt.sc/o3BOCdGMDX8A

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 8, 2023 at 09:00

    Hello DSMThreads,

    Thank you for your response.

    Do you plan to use AMP plugin in the future?
    If yes, please provide us with temporary wp-admin and FTP access, so we can check the situation more deeply.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 8, 2023 at 08:44

    Hello Michael Islek,

    Thank you for contacting us and for using XStore.

    BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information, use the Private Content area.

    You can activate XStore now.

    Please read this article – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 8, 2023 at 08:12

    Hello,

    Custom CSS code can be added in Theme Options > Theme Custom CSS, or in the style.css file of your child theme.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 8, 2023 at 08:10

    Hello AlexPTY,

    Thank you for your response.

    I’ve passed your answer on to our dev team.
    If you do not want to wait, please read the private content from my previous reply. Submit a refund request via this page – https://themeforest.net/refund_requests/new and let us know.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 8, 2023 at 08:06

    Hello C18_IT,

    Here is what we can see in logs – https://prnt.sc/pRx4sB6-_Kcq
    Please contact your hosting provider to fix it first.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 8, 2023 at 07:58

    Hello Imthewillz,

    Thank you for contacting us and for using XStore.

    You can activate the theme now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 8, 2023 at 07:48

    Hello, WebsiteDude,

    In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling ALL third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.
    Let us know the result.

    If this doesn’t help, please provide FTP access also.
    To create FTP access, please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

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    Viewing 17,250 results - 17,221 through 17,250 (of 68,227 total)
Viewing 30 posts - 17,221 through 17,250 (of 68,227 total)
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