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FAQ Bug toggle button not working on all the pages

This topic has 6 replies, 2 voices, and was last updated 11 months ago ago by Rose Tyler

hagenum

Participant

June 5, 2023 at 11:30

I can’t open the FAQ on all pages i deactivated all the cache plugins and the speed optimizations of the Xstore theme but i have the same problem can you please see the video
https://streamable.com/nadwfk

#358628 Copied Theme version: 9.1.6 WooCommerce version: 7.7.2

5 Answers

Rose Tyler

Support staff

June 5, 2023 at 13:02

Hello Hagenum,

Thank you for contacting us and for using XStore.

Please check the layout of the Cart page with the default WooCommerce theme – Storefront activated on your site.
We need to find out if the situation is caused by XStore or by something else.

Kind Regards,
8theme team

#358641 Copied

hagenum

Participant

June 5, 2023 at 14:24

I did’t understand can you explain me how to change that please !

#358648 Copied

Rose Tyler

Support staff

June 5, 2023 at 15:43

Hello Hagenum,

Thank you for your response.

Please go to Appearance > Themes > Install and activate the official WooCommerce theme Storefront for a few mins and check if your issue appears with our theme only or with the default WooCommerce theme too.

Thank you for your cooperation and we look forward to hearing from you.

Kind Regards,
8theme team

#358657 Copied

hagenum

Participant

June 8, 2023 at 12:49

I can’t resolve the problem ive change the theme but always the same problem here is my logins can you please help me to fix it ?

Please contact administrator
for this information.

#358946 Copied

Rose Tyler

Support staff

June 8, 2023 at 15:31

Hello Hagenum,

Thank you for your response.

“ive change the theme but always the same problem” – this means that the problem is independent of our theme, so we, as theme support, can’t help you, unfortunately.

Try to disable 3rd-party plugins on the site, maybe one of the plugins causes the problem.

Kind Regards,
8theme team

#358969 Copied
Tagged: button, themes, toggle, woocommerce, wordpress
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