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Add to cart issues when browsing store via mobile

This topic has 7 replies, 3 voices, and was last updated 11 months, 2 weeks ago ago by Rose Tyler

DSMThreads

Participant

June 6, 2023 at 16:39

When trying to add items to the cart on mobile there is an error saying “Please choose product options” even after selecting every option.

#358756 Copied Theme version: Version: 9.1.6 WooCommerce version: 6.2.2

6 Answers

Tony Rodriguez

Support staff

June 7, 2023 at 05:52

Hello, DSMThreads,

Thank you so much for purchasing our theme and contacting our support center.

We have conducted a review of your website on our personal mobile device and have not encountered any issues. It is likely a cache issue on your end. We recommend clearing your browser cache and revisiting the website.

We have also prepared a video for your reference. https://www.veed.io/view/f4e4d8ed-fdc8-4619-aa16-5dabdf5808c8?sharingWidget=true&panel=share

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#358771 Copied

DSMThreads

Participant

June 7, 2023 at 13:24

This issue isn’t only happening to me. It’s happening to customers.
It works on desktop but not on mobile.
I tested with Safari.

#358841 Copied

Rose Tyler

Support staff

June 7, 2023 at 13:48

Hello DSMThreads,

Thank you for your response.

Please record a video of the problem and your actions, upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.
Also, provide URL of product/page with the problem.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#358848 Copied

DSMThreads

Participant

June 7, 2023 at 17:45

https://we.tl/t-3aU1Yvzg5A

#358878 Copied

DSMThreads

Participant

June 7, 2023 at 18:39

Looks like the issue is with your amp plugin. Disabled that plugin and i can add to cart.

#358881 Copied

Rose Tyler

Support staff

June 8, 2023 at 09:00

Hello DSMThreads,

Thank you for your response.

Do you plan to use AMP plugin in the future?
If yes, please provide us with temporary wp-admin and FTP access, so we can check the situation more deeply.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#358919 Copied
Tagged: add to cart, best selling, mobile, persuasive, themes, woocommerce
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