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Main Menu not appearing – “Array” error displayed

This topic has 8 replies, 2 voices, and was last updated 10 months, 2 weeks ago ago by Rose Tyler

Adrian

Participant

June 8, 2023 at 10:58

Hi,

like many other users here, I’m having issues with the menu not appearing on desktop and mobile. I followed and applied previous advice posted but nothing works.

I understand the need for patches and updates but it seems heavy handed to remove any tools to mitigate these errors by a qualified WordPress Developer

Please, contact administrator
for this information.

#358935 Copied Theme version: 8.0.7 WooCommerce version: 7.7.2

7 Answers

Rose Tyler

Support staff

June 8, 2023 at 12:12

Hello Adrian,

Thank you for contacting us and for using XStore.

You updated XStore Core plugin, but you did not update the theme. It caused the problem. Please never update Core before the theme update.

You need to update the theme – https://xstore.helpscoutdocs.com/article/63-theme-update

Kind Regards,
8theme team

#358939 Copied

Adrian

Participant

June 8, 2023 at 12:30

Custom work has been applied on the website, if we update the theme then the custom work will be deleted as a direct result. This is not a viable option

#358940 Copied

Adrian

Participant

June 8, 2023 at 12:32

Furthermore, a 4 week old backup of the website was applied prior to any application of an “update” and the menu still doesnt appear

#358942 Copied

Rose Tyler

Support staff

June 8, 2023 at 12:34

Hello Adrian,

In this case, there are 2 ways:
– downgrade Core plugin version;
– Update XStore parent theme (move the custom work into child theme files. In this case, you will not lose custom changes even after the parent theme update).

If your site is live, you can create a staging site (full copy) and do tests there first.

Kind Regards,
8theme team

#358943 Copied

Rose Tyler

Support staff

June 8, 2023 at 12:36

https://xstore.8theme.com/update-history/ – here you can find info about what version of Core should be used with what theme version – https://prnt.sc/5lk0c0Ld-Pgu https://prnt.sc/EY7dgZwCrEyG

Kind Regards,
8theme team

#358944 Copied

Adrian

Participant

June 13, 2023 at 18:34

Hi,

I am still having issues with this, its a great source of stress.

I have child theme enabled, as per your reply the child theme should not provide any issue but the menu is still gone.

If theme got updated then why has child theme customization been lost?

Please contact administrator
for this information.

#359325 Copied

Rose Tyler

Support staff

June 14, 2023 at 07:22

Hello, Adrian,

Thank you for your reply.

“I am still having issues with this” – yes, because you are using inappropriate versions of Core and theme still. Please follow our recommendations:
– downgrade the Core plugin version;
OR
– update the XStore parent theme.

“I have child theme enabled, as per your reply the child theme should not provide any issue but the menu is still gone.” – there is a misunderstanding.
The child theme inherits the functionality of the parent theme, you need to update the parent theme still.

“If theme got updated then why has child theme customization been lost?” – what exactly changes were lost?

Kind Regards,
8theme team

#359352 Copied
Tagged: best selling, error array, fix issue, main menu, seo friendly, woocommerce themes
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