Forum Replies Created

Viewing 30 posts - 17,191 through 17,220 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 9, 2023 at 14:54

    Hello, Stefano Valso,

    Thank you for your response.

    On what page can we see the mentioned warning? Please provide URL.

    What exactly and how exactly doesn’t work correctly?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 9, 2023 at 14:38

    Hello, Stefano Valso,

    Thank you for contacting us and for using XStore.

    Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

    We would like to check what can be done to help you. For this, we need temporary wp-admin and FTP access.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 9, 2023 at 14:37

    Hello, BPM-AD,

    Thank you for your reponse.

    In case this doesn’t work even with the Storefront theme activated, it means the situation is independent of our theme.
    You need to contact the support of WooCommerce.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 9, 2023 at 14:07

    Hello Dimitris,

    Thank you for contacting us and for using XStore.

    Please check the available settings in Theme Options > WooCommerce > Shop.

    What exactly do you want to change? Please describe the desired result in more detail.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 9, 2023 at 13:51

    Hello,

    Thank you for your response.

    Unfortunately, WooCommerce does not have the option to create multiple shop pages, nor does it have the option to display filter widgets and shop toolbar on any page other than the shop page and product categories. You may be able to find third-party plugins to implement this, but we do not have any specific suggestions.

    To open the page of the category go to Dashboard > Products > Categories > hover over the category and click on view – https://prnt.sc/quKmX7Ec3k4L

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 9, 2023 at 13:17

    Hello, Uguranlar,

    Thank you for getting in touch with us.

    No, unfortunately.
    We would recommend you contact WooCommerce plugin support – https://wordpress.org/support/plugin/woocommerce/ , maybe they will be able to give advice.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 9, 2023 at 13:14

    Hello Figo,

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 9, 2023 at 12:47

    Hello Leileier,

    Thank you for contacting us and for using XStore.

    Private Content.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 9, 2023 at 12:04

    Hello Figo,

    Thank you for contacting us and for using XStore.

    You can activate the theme now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 9, 2023 at 12:03

    Hello,

    Thank you for contacting us and for using XStore.

    Please try to disable Single Product Builder via Theme Options > WooCommerce.
    Let us know the result.

    If this doesn’t help, try to disable 3rd-party plugins and check how it works then.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 9, 2023 at 12:01

    Hello, Uguranlar,

    Thank you for getting in touch with us.

    Unfortunately, there is no such capability for products archive pages.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 9, 2023 at 11:01

    Hello, Ramin9090,

    Thank you for your response.

    Custom CSS code can be used.

    Your site is under maintenance mode, so we can’t check it without access.
    Could you provide temporary wp-admin access and URL of the product from your site?

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 9, 2023 at 10:54

    Hello,

    Thank you for your response.

    https://prnt.sc/Q4pZlxQiOoPA – please follow this article and update the theme https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
    Next time, do not update XStore Core plugin before the theme update.

    This is created by an additional plugin or coding – https://prnt.sc/4BY94XtD28h6 , so you need to contact the support/author of this to get advice about prices.

    Please watch this video about the variable product type – https://woocommerce.com/document/variable-product/ Each variation can have its own price. As we can see, your product from the video has a Simple type right now https://prnt.sc/FEQQY911X1cp

    P.S. Two different product attributes are available in WooCommerce, local and global product attributes. In WooCommerce both options are called attributes, but there is a difference in the functionality of these attributes.
    Global attributes: These are the properties that you will find in the WP-Admin under Product > Attributes. All attributes created here are at on a global website level and can be used with all products.
    Local attributes: These attributes are created when you create or edit a product. You cannot use these attributes to filter and they are only visible on the product page itself.
    You need to use global attributes for our variation swatches https://youtu.be/LgzC4iK-j6A and for elements.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 9, 2023 at 10:42

    Hello Kanompunk,

    Thank you for contacting us and for using XStore.

    Please check next pages – https://wordpress.org/support/topic/no-templates-for-condition-2/ https://elementor.com/help/elementor-debugger/
    Contact the support of Elementor to get further assistance.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 9, 2023 at 10:15

    Hello,

    Thank you for contacting us and for using XStore.

    Please record a video for a better understanding of the situation and your request. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

    Also, provide temporary wp-admin and FTP access.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 9, 2023 at 09:40

    Hello C18_IT,

    We’ve clicked on “Regenerate the product attributes lookup table” in WooCommerce > Status > Tools.
    Please clear cache and check now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 9, 2023 at 08:58

    Hello C18_IT,

    Thank you for your response.

    We will have another specialist review your inquiry in greater detail and will be in touch with you.

    We kindly ask for your patience.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 9, 2023 at 08:52

    Hello Eternity,

    You can activate XStore now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 9, 2023 at 08:50

    Hello,

    Thank you for getting in touch with us.

    You can activate XStore now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 9, 2023 at 08:08

    Hello Elzik,

    Thank you for contacting us and for using XStore.

    You can activate the theme now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 9, 2023 at 08:07

    Hello, BPM-AD,

    Thank you for contacting us and for using XStore.

    1/ In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.
    If you find a plugin that causes the problem, let us know its name.

    2/ Please try to test how it works with the default WooCommerce theme – Storefront activated on your site.
    Let us know the results.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 9, 2023 at 07:42

    Hello MAHDAR,

    If you believe the issue may be due to some elements not being visible, then we have added the next custom CSS code – https://prnt.sc/eBUHSku3-c6W
    Please clear cache and check now.

    Private Content.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 9, 2023 at 07:02

    Hello Eternity,

    Thank you for contacting us and for using XStore.

    Please check now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 9, 2023 at 07:01

    Hello Mguevararojas2022,

    You can activate the theme now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 9, 2023 at 07:00

    Hello, Mourad,

    You can activate the theme now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 9, 2023 at 06:59

    Hello Mourad,

    Thank you for contacting us and for using XStore.

    You can activate XStore now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 9, 2023 at 06:58

    Hello, Michael Islek,

    Thank you for contacting us and for using XStore.

    BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information, use the Private Content area.

    You can use the license now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 8, 2023 at 15:47

    Hello C18_IT,

    Could you provide FTP access?
    To create FTP access, please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 8, 2023 at 15:31

    Hello Hagenum,

    Thank you for your response.

    “ive change the theme but always the same problem” – this means that the problem is independent of our theme, so we, as theme support, can’t help you, unfortunately.

    Try to disable 3rd-party plugins on the site, maybe one of the plugins causes the problem.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 8, 2023 at 15:01

    Hello Lin,

    Thank you for contacting us and for using XStore.

    1/ Please check how it works when the default WooCommerce theme – Storefront is activated on the site.
    If this situation is independent of the activated theme, you need to contact WooCommerce support.

    2/ We’ve added the next custom CSS code:

    form #billing_country_field.et-advanced-label label[for],
    form #shipping_country_field.et-advanced-label label[for]{
        position: static;
        margin: 0;
    }

    please clear the cache and check now.

    Kind Regards,
    8theme team

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    Viewing 17,220 results - 17,191 through 17,220 (of 68,227 total)
Viewing 30 posts - 17,191 through 17,220 (of 68,227 total)
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