Hello, Gianluca,

Thank you for your response.
Please set the administrator role for the Testeco user in your Dashboard, so we can access the wp-admin panel.

Kind Regards,
8theme team

Hello, Hmf0160,

Thank you for contacting us and for using XStore.

Please provide the URL of the product in the Private Content area.

Could you provide temporary wp-admin and FTP access? We need to check the situation more deeply.

Kind Regards,
8theme team

Hello, Hmf0160,

Thank you for contacting us and for using XStore.

Please provide a screenshot for a better understanding of your request.
Use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.

Could you provide temporary wp-admin access, so we can check your settings?

Kind Regards,
8theme team

Hello, Marta,

Thank you for your response.
You can do the simple test, temporarily disable the slider revolution plugin and test the speed using https://gtmetrix.com/
If you want to use the plugin still, please read this article – https://www.sliderrevolution.com/tutorials/optimizing-load-speed-and-performance/

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Marta,

The storefront doesn’t have the settings and features that XStore has.

“Maybe there is a third party plugin that is not compatible with your template and that’s why it slows it down?” – it is possible, please check it by disabling 3rd party plugins.

Also, please check the Private Content area.

Kind Regards,
8theme team

Hello, @George,

Thank you for getting in touch with us.

If you want to translate the theme and Core plugin, please follow this article – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

Kind Regards,
8theme team

Hello, Uguranlar,

We have added the next custom snippet to your child-theme/functions.php

add_filter( 'gettext', 'etheme_child_translate_text', 10, 3 );
function etheme_child_translate_text( $translated_text, $untranslated_text, $domain ) {
    switch ($translated_text) {
        case 'Username or email':
            return 'Kullanıcı adı veya mail adresi';
            break;
        case 'Password':
            return 'Şifre';
            break;
        case 'Email address':
            return 'Mail adresi';
            break;
        default:
            return $translated_text;
            break;
    }
}

Result → https://prnt.sc/9kINnQN5tsYH

Kind Regards,
8theme team

Hello, @amd4ever,

You need to check your WooCommerce settings https://prnt.sc/IAYSuVdvDDgq https://woocommerce.com/document/configuring-woocommerce-settings/#advanced-settings

Kind Regards,
8theme team

Hello, Rc Trends,

Thank you for contacting us and for using XStore.

Please read this article – https://www.wpbeginner.com/wp-tutorials/how-to-fix-secure-connection-error-in-wordpress/

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Vlad,

Do you mean the situation with the Text tab?
As was explained, it is not our theme bug, but a specific behavior of fields there. There is no quick solution, unfortunately.
You can create static blocks and use them like in this example – https://prnt.sc/TmzJmWcy3ASm
We did not get complaints from other users, but you can post a request to our dev team here – https://www.8theme.com/taskboard/, and other customers will be able to vote there.

Kind Regards,
8theme team

Hello, Shehzad Ghazi,

Thank you for contacting us and for using XStore.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Here is an example of using a shortcode in the Single Product Builder – https://prnt.sc/34WYoGigYLKw

We hope this information is helpful.

Kind Regards,
8theme team

Hello,

We apologize for the delay in responding.

1/ Thi is a screenshot from your site – https://prnt.sc/3oL5uqNKnyFE You need to update the theme – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
Please do not update Core plugin, before the theme update next time.

2/ About variable products, their functionality comes from WooCommerce plugin – https://woocommerce.com/document/variable-product/ , so we would recommend you contact support of WooCommerce – https://wordpress.org/support/plugin/woocommerce/
The situation with variations is independent of our theme on your site, you will get the same result even with Storefront (default WC theme) activated.

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Marius,

Thank you for your response.

1/ We can see a few .js errors on your site from plugins, for example – https://prnt.sc/ottujBuFI-eK

In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . After that, please clear the cache of your browser and check again. It is possible that one or a few of the additional plugins are causing problems.

2/ For this question – https://prnt.sc/-vGyuPKDNe02 , please create a separate topic – https://www.8theme.com/forums/xstore-wordpress-support-forum/ and provide FTP access, then we will check what can be done to help you. To create FTP access, please contact your hosting provider for assistance.

Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Kind Regards,
8theme team

Hello, Gianluca,

Thank you for getting in touch with us.

Please read this article – https://elementor.com/help/500-error/

Kind Regards,
8theme team

Hello, Larry,

Thank you for contacting us and for using XStore.

Registration functionality comes from WooCommerce plugin, so we would recommend you contact their support to get advice – https://wordpress.org/support/plugin/woocommerce/

Kind Regards,
8theme team