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Forum Replies Created

Viewing 30 posts - 16,291 through 16,320 (of 68,227 total)

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Rose Tyler

Support staff

July 11, 2023 at 14:53

Dear Manish,

It requests additional customization in files, which is out of our basic support scope.
There is no quick solution for your requests, unfortunately.

You can contact our partners with a request about additional customization service, the Codeable team, who will perform your task quickly and with high quality – https://codeable.io/?ref=qGTdX

Kind Regards,
8theme team

#361757 Copied In reply to: Search Menu at Home Page needs to be customize

Rose Tyler

Support staff

July 11, 2023 at 13:35

Hello,

Thank you for understanding.

Kind Regards,
8theme team

#361754 Copied In reply to: Add to cart not available in single product builder

Rose Tyler

Support staff

July 11, 2023 at 12:42

Hello,

We can’t give you the correct code just from the screenshot, sorry. We do not have this problem on our test site. Try to disable 3rd party plugins on your site, maybe the problem is caused by one of them, or contact us once your site will be live, so we can inspect the code.

Kind Regards,
8theme team

#361751 Copied In reply to: Add to cart not available in single product builder

Rose Tyler

Support staff

July 11, 2023 at 12:39

Hello, Nightcrawler,

We apologize for the delay in responding.

By default, the “OUT OF STOCK” text on the Shop page comes from WooCommerce plugin. If the translation for it doesn’t work, it can be affected by a 3rd party plugin or custom code on your site. Please check it by yourself, because we can’t do this with the access you provided, or contact support of WooCommerce – https://wordpress.org/support/plugin/woocommerce/
The current situation is independent of the theme.

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#361750 Copied In reply to: “OUT OF STOCK” LABEL change to “Sold Out”
Rose Tyler

Support staff

July 11, 2023 at 12:28
Hello, @brndvnrdn,

Please try to use the next custom CSS code:

.single-product .pswp__button--arrow--left, .single-product .pswp__button--arrow--right { display: none; }

Kind Regards,
8theme team
#361748 Copied In reply to: Add to cart not available in single product builder
Rose Tyler

Support staff

July 11, 2023 at 10:58

Hello, Timewise,

Thank you for contacting us and for using XStore.

Please try to activate the theme now.

Kind Regards,
8theme team

#361746 Copied In reply to: Theme licence registration issue, deleted the old ones

Rose Tyler

Support staff

July 11, 2023 at 10:29

Hello, Atahan,

Thank you for contacting us and for using XStore.

Please edit page content using Elementor and change this value – https://prnt.sc/kIXN2yqQe_qF

We hope this information is helpful.

Kind Regards,
8theme team

#361742 Copied In reply to: Homepage – between icons section and slider whitespace gap

Rose Tyler

Support staff

July 11, 2023 at 08:26

Dear Manish,

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information, use the Private Content area.

“Please provide the solution to customize the search filter on Homepage in orange colour. ” – please edit Home page using Elementor > Products Filters element > Items https://prnt.sc/BAnqUNUwhQrk (on this screenshot you can see all available filter types).

There is no “custom field”, or “child category based on Parent category on search filter” , but you can send your requests here – https://www.8theme.com/taskboard/ If your requests receive enough votes from other customers, our development team will consider adding them in one of the upcoming updates.

“Also suggest that how to set custom image size fixed on Homepage while the input image fit to that size.” – please describe this question and the desired result in more detail. What exactly element on the Home page do you mean?

Please read here about product images – https://www.8theme.com/documentation/xstore/woocommerce/product-images/

Kind Regards,
8theme team

Please contact administrator
for this information.

#361732 Copied In reply to: Search Menu at Home Page needs to be customize

Rose Tyler

Support staff

July 11, 2023 at 07:40

Hello, Manish,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Your site is under maintenance mode, so we can’t check it without access.
Could you provide temporary wp-admin access?

Kind Regards,
8theme team

Please contact administrator
for this information.

#361730 Copied In reply to: Search Menu at Home Page needs to be customize

Rose Tyler

Support staff

July 11, 2023 at 07:17

Hello, Hoverboardpro,

Thank you for contacting us and for using XStore.

Please post different questions via separate topics here on the forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/

1/ Could you please check how it works when Advanced Layout is disabled in Theme Options > WooCommerce > Cart/Checkout Layout?

We did not test such plugins with our theme, so can’t give solid suggestions.

2/ Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Please check next topics about Tracking – https://www.8theme.com/topic/e-mail-tracking-advanced-shipment-tracking-for-woocommerce-trackship/ https://www.8theme.com/topic/email-builder-tracking-number-in-completed-emails/#post-290209 https://www.8theme.com/topic/xstore-email-builder-wc-correios_tracking_code-not-working/#post-343108

We hope this information is helpful.

Kind Regards,
8theme team

#361727 Copied In reply to: what plugin to use for Address Field Autocomplete For WooCommerce

Rose Tyler

Support staff

July 11, 2023 at 06:43

Hello, Promove Mais,

Sorry, but your answer is a bit unclear to us.
We’ve answered your letter by email, please check.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Please contact administrator
for this information.

#361726 Copied In reply to: Error stretching section to full page width using JS.

Rose Tyler

Support staff

July 11, 2023 at 06:08

Hello, Bani,

Thank you for contacting us and for using XStore.

Please read how to “Deactivate Your Website using the 8theme Dashboard” in this article – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#361723 Copied In reply to: Can the license be reset after I used it in the test link, and now I want to use it in the live site

Rose Tyler

Support staff

July 10, 2023 at 16:28

Hello, Marius

Thank you for contacting us and for using XStore.

Please record videos of problems (upload them on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL).

Also, provide URL of the variable product and temporary wp-admin access, so we can check your settings.

Kind Regards,
8theme team

Please contact administrator
for this information.

#361697 Copied In reply to: Variation Image not always changing correctely when variation gallery switched on

Rose Tyler

Support staff

July 10, 2023 at 16:21

Hello, @brndvnrdn,

1/ Unfortunately, this feature is not available at the moment. The thumbnail was designed to only show that there is a functioning gallery.

2/ Please try the next settings – https://prnt.sc/qzzXvq5aZ3TJ

Kind Regards,
8theme team

#361696 Copied In reply to: Add to cart not available in single product builder

Rose Tyler

Support staff

July 10, 2023 at 16:10

Hello, Krzysztof,

Is there anything else we can help you with?

Kind Regards,
8theme team

#361695 Copied In reply to: 10web booster tweaks – slider and sidebar widgets js files to exclude from “Delayed JS files”

Rose Tyler

Support staff

July 10, 2023 at 16:09

Hello, Nightcrawler,

Thank you for your response.

It can be a cache problem. Please try clear all cache or temporarily disabling cache plugins and CDN, and check the result then.

Kind Regards,
8theme team

#361694 Copied In reply to: “OUT OF STOCK” LABEL change to “Sold Out”

Rose Tyler

Support staff

July 10, 2023 at 15:54

Hello, Adriano,

Thank you for contacting us and for using XStore.

You may try the next workaround: Create a static block with a full-width button and show it in the header via Header builder > HTML element.

Kind Regards,
8theme team

#361692 Copied In reply to: Link in the background of the top header

Rose Tyler

Support staff

July 10, 2023 at 15:52

Hello, Oksi,

Thank you for your response.

Settings > Permalinks > Permalink structure > Post name.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#361691 Copied In reply to: Is it possible to use the promo text widget elsewhere

Rose Tyler

Support staff

July 10, 2023 at 15:22

Hello, Oksi,

Thank you for contacting us and for using XStore.

1/ 9.1.9 version will be available soon, after that update, please try to use our Marquee element https://prnt.sc/LBfJgivvZqPX
https://xstore.8theme.com/update-history/

2/ Please provide an example and describe the desired result in more detail.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#361685 Copied In reply to: Is it possible to use the promo text widget elsewhere

Rose Tyler

Support staff

July 10, 2023 at 15:17

Hello, Nightcrawler,

1/ You can activate XStore now.

2/ Please follow next steps:
1/ Install Loco translate plugin,
2/ go to Loco translate > plugins > woocommerce
3/ edit English translation > find and change text https://prnt.sc/qma5vl
4/ Save changes and check the result
5/ disable Loco plugin.
Or provide temporary wp-admin access, and we will help you.

Kind Regards,
8theme team

Please contact administrator
for this information.

#361682 Copied In reply to: “OUT OF STOCK” LABEL change to “Sold Out”
Rose Tyler

Support staff

July 10, 2023 at 15:10
Hello, Kristjan,

By default, we use WC()->cart->get_displayed_subtotal() to calculate the amount.
We have updated the theme and added the et_progress_bar_amount filter to it, which allows you to change the formula for calculating the amount.
This filter will also be included in the next theme update.
Using this filter, we have changed the formula to yours.
The filter is located in the child theme in the functions.php file.
If you wish, you can change it, for example, to take into amount coupons in the calculation.
The code of the filter is below.

/** * Change theme progress bar amount. */ add_filter('et_progress_bar_amount', function($amount){ $amount = WC()->cart->cart_contents_total + WC()->cart->tax_total; //Uncomment this to add discount to amount //$amount += WC()->cart->get_discount_total(); return $amount; }, 10, 1);

Kind Regards,
8theme team
#361681 Copied In reply to: Shopping cart Icon amount is not updated
Rose Tyler

Support staff

July 10, 2023 at 14:37

Hello, Matteo,

Thank you for getting in touch with us.

In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing problems.

Also, we would recommend you to ask your hosting provider about the server error log, maybe it helps to find out the reason for the problem.
” it reaches the resource limit and dies.” – ask hosting about assistance with this also.

We’ve checked WooCommerce > Status > Log, on your site – screenshot in the Private Content area. WooCommerce plugin is mentioned there, so contact them also – https://wordpress.org/support/plugin/woocommerce/

We do not see reason for the problem from our theme side, so we recommend you to make sure that the problem is not caused by 3rd party plugins on your site and ask for assistance from the hosting and WooCommerce sides.

Kind Regards,
8theme team

Please contact administrator
for this information.

#361678 Copied In reply to: The site often crashes when working on products

Rose Tyler

Support staff

July 10, 2023 at 14:29

Hello, Nightcrawler,

Have you tried to deregister via your account on our site https://prnt.sc/DTLftJSvry6I ?

Kind Regards,
8theme team

#361677 Copied In reply to: “OUT OF STOCK” LABEL change to “Sold Out”

Rose Tyler

Support staff

July 10, 2023 at 14:24

Hello, Kapil Dev,

Thank you for your response.

It can be from 2 places:
– Single Product builder > Gallery > Lightbox > Off;
– edit any page using Elementor page builder > go to Site settings > Lightbox > Image Lightbox > disable.

Kind Regards,
8theme team

#361676 Copied In reply to: Not getting any option to upload variation gallery images.

Rose Tyler

Support staff

July 10, 2023 at 14:07

Hello, Nightcrawler,

Thank you for contacting us and for using XStore.

1/ “Out of stock” text comes from WooCommerce plugin. You can contact WC support to get assistance with it, or use translation files to change the text: install Loco translate plugin, go to Loco translate > plugins > woocommerce > edit English translation > Save changes, then you can disable the Loco plugin. For example – http://prntscr.com/qma5vl > http://prntscr.com/qma5zj

2/ https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

Kind Regards,
8theme team

#361671 Copied In reply to: “OUT OF STOCK” LABEL change to “Sold Out”

Rose Tyler

Support staff

July 10, 2023 at 14:01

Hello, Kapil Dev,

Thank you for contacting us and for using XStore.

Please make sure that the Variation gallery is activated via Theme Options > WooCommerce > Single Product.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#361670 Copied In reply to: Not getting any option to upload variation gallery images.

Rose Tyler

Support staff

July 10, 2023 at 13:57

Hello, Kultakuume,

“Does the Royal theme require the Redux templates” – no, we have everything sewn into the theme.

After the theme update, next time, please go to Royal-> Dashboard -> click on Clear WooCommerce system info cache.

Kind Regards,
8theme team

#361669 Copied In reply to: Outdated WooCommerce Templates & Other Issues

Rose Tyler

Support staff

July 10, 2023 at 13:26

Hello, Krzysztof,

1/ You can try to set next file for exclusions:
http://yourwebsite.com/wp-content/themes/xstore/js/modules/single-product-builder.min.js

2/ About “Therefore need to know names of all files necessary to properly display/load it.” – There are about a hundred of Js files and each one is requested for own reasons. In case you have any questions about “What file is loaded for Y action“ – we will give you an answer. For this time it is more time-consuming to write a list of all files and describe each one’s action, so please, submit a question once you have a logic question for knowing the name of one file.

We hope this information is helpful.

Kind Regards,
8theme team

#361666 Copied In reply to: 10web booster tweaks – slider and sidebar widgets js files to exclude from “Delayed JS files”

Rose Tyler

Support staff

July 10, 2023 at 12:51

Hello, Tunahan,

Our theme doesn’t affect this, we would recommend you contact support of the WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/

We hope this information is helpful.

Kind Regards,
8theme team

#361665 Copied In reply to: Remove Checkout Form Required Fields

Rose Tyler

Support staff

July 10, 2023 at 12:46

Hello, Gianluca,

“the photos load very slowly” – provide us with a video example to prevent misunderstanding, please.
“although it always takes so long to load the images..” –
do you mean lazy loading like on this screenshot https://prnt.sc/piHQ7vaNYHHp ? You should be able to disable this loading effect via the settings of elements while edit content using Elementor.
Also, with current access, we can’t check settings or plugins on your site, so it is difficult to provide recommendations.

Try to disable ALL 3rd party plugins (including cache/Optimization) and check images after that.

Provide us with wp-admin access with an admin role, so we can do some tests on your site, but do this only after providing the video of the problem.

2/ PHP 8.0
3/ https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/

Kind Regards,
8theme team

Please contact administrator
for this information.

#361664 Copied In reply to: activating the static block menu and menu cache takes away some customizations.
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Viewing 30 posts - 16,291 through 16,320 (of 68,227 total)

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Forum Replies Created

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