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Viewing 30 posts - 16,231 through 16,260 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 16, 2023 at 07:36

    Hello, Hamid,

    Thank you for getting in touch with us.

    Please try to activate XStore now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 15, 2023 at 06:54

    Hello, @NEW LOWS INC,

    Sorry, for the misunderstanding, it is because we were not able to watch the video from you, but now we can see the problem.

    Please try to do the next:
    – Please check how it works when the default WooCommerce theme – Storefront is activated on the site.
    If you get the same behavior, you need to contact WooCommerce plugin support, because the situation is independent of our theme.
    – In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing problems.
    – Try to activate Always load “wc-cart-fragments” via Theme Options > Speed Optimization. Clear cache and check the result.

    We kindly request that you provide us with the results of the tests.
    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 14, 2023 at 14:11

    Hello, @Mehmet,

    At present, we do not see any issues, however, this situation may arise after an update if you are using a caching plugin for database caching, or in some cases, it may be caused by server caching or a change in server time.

    In most cases, it is enough to wait up to 24 hours for the cache to clear.

    You can also clear the cache manually by going to Dashboard -> Updates and pressing the “Check again” button. In this tab, you can also see when the cache was last cleared.

    Kind Regards,
    8theme team.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 14, 2023 at 13:30

    Hello, Gianluca,

    We have moved the “PayPal” button under the “Add to Cart” form.

    To do this, we have added the following code to the xstore-child/functions.php file.

    /**
     * Move PayPal button after add to cart form on single product page.
     */
    add_filter('woocommerce_paypal_payments_single_product_renderer_hook', function(){
        return 'woocommerce_after_add_to_cart_form';
    }, 101);

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 14, 2023 at 13:12

    Hello, @Inesita,

    You’re welcome!

    “The other open question not… ?” – what exactly?

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 14, 2023 at 12:50

    Hello, Inesita,

    As we can see, the child theme is already installed on your site, so you just need to add the next code:
    add_filter('product_new_label_on_date_created', '__return_true');
    in functions.php via FTP.

    Read more about child theme here – https://developer.wordpress.org/themes/advanced-topics/child-themes/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 14, 2023 at 12:47

    Hello, @Inesita,

    Thank you for your response.

    Try to add the next custom CSS code:

    selector .etheme-media-carousel-info {
        background-color: green;
        padding: 10px 5px !important;
        border-radius: 40px;
    }

    https://prnt.sc/5WLgOiL1rt3Q

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 14, 2023 at 12:34

    Hello, Marta,

    Thank you for your response.

    Please try to add the next code in the functions.php file of child theme:

    add_filter('xstore_wishlist_mini_content_ajax', '__return_false');
    add_filter('xstore_compare_mini_content_ajax', '__return_false');

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 14, 2023 at 12:06

    Hello, David,

    Thank you for contacting us and for using XStore.

    Please post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

    Best Regards,
    8Theme’s Team.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 14, 2023 at 11:10

    Hello, Os0281,

    Please clear the cache and check one more time.
    As we can see, strings are translated.

    Could you provide us with screenshots of untranslated strings?
    Use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 14, 2023 at 11:02

    Hello, Bongrup,

    Thank you for contacting us and for using XStore.

    As we can see, the demo content is imported to your site.

    Do you need any further assistance from our side?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 14, 2023 at 10:18

    Hello, Yuvi,

    It should be done 1 time on 1 site.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 14, 2023 at 09:37

    Hello, Santhosh,

    Thank you for your response.

    Please check our demo – https://xstore.8theme.com/elementor/demos/niche-market02/ The Google button is displayed in the login area only. But when it is the first time the new user will be registered on your site as in the second screenshot from my previous reply.
    There is no option to add Google to the user registration area on the frontend.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 14, 2023 at 08:53

    Hello, Santhosh,

    Thank you for contacting us and for using XStore.

    I’ve checked and the Google login works fine. Please check screenshots in the Private Content area.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 14, 2023 at 08:47

    Hello, @M,

    Thank you for contacting us and for using XStore.

    What do you mean by “the same issue”? Please describe your situation in more detail.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 14, 2023 at 07:51

    Hello, Buddika,

    Thank you for contacting us and for using XStore.

    Please go to Theme Options > WooCommerce > Single product builder > Tabs https://prnt.sc/ybaLOFD5x8Wf

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 14, 2023 at 07:45

    Hello, @stieranka,

    Thank you for your response.

    Have you changed wp-admin access? We can’t log in.

    Do you use SEO plugin? Please go to Settings of the Yoast SEO > Advanced > Breadcrumbs > How to insert breadcrumbs in your theme > Enable breadcrumbs for your theme > Off.
    Clear the cache and check the result.

    Kind Regards,
    8theme team.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 14, 2023 at 07:20

    Hello, Inesita,

    Please try to use code from this topic – https://www.8theme.com/topic/xstore-badges-new-label-range-limit-does-not-work/#post-342723

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 14, 2023 at 07:17

    Hello, Hmf0160,

    Thank you for contacting us and for using XStore.

    We can’t log in, please provide the correct credentials.
    Also, the URL of the product shows a blank page right now. Please check.

    After that, please describe your request in more detail. Currently, it is a bit unclear to me, unfortunately.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 14, 2023 at 07:10

    Hello, BHI,

    As a workaround, you can use the next hook

    add_action( 'woocommerce_before_single_product_summary', 'my_custom_function_name', 21 );
    because WooCommerce uses next action to add product images gallery
    add_action( 'woocommerce_before_single_product_summary', 'woocommerce_show_product_images', 20 );

    Otherwise, you can contact our partners that provide high-quality customization services → https://codeable.io/?ref=qGTdX

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 13, 2023 at 15:52

    Hello, Yuvi,

    About PCLZIP_ERR_BAD_FORMAT (-10), please apply the solution from this topic – https://www.8theme.com/topic/i-can-not-update-xstore-from-my-wordpress/#post-359539
    This problem occurs when you are trying to update the theme or plugin on the different domain that the theme was activated (for example you activated the theme on localhost and moved it to live domain). Re-activation as described in the topic will help you.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 13, 2023 at 15:51

    Hello, Vasak,

    Thank you for your response.

    Our answer will be the same: In case the content is added using an additional plugin, and this is independent of our theme, you need to contact support of the plugin. There is no quick solution from our theme side for this, unfortunately.
    We hope for your understanding.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 13, 2023 at 15:26

    Hello, Vasak,

    Thank you for contacting us and for using XStore.

    If the block was added by a plugin, you need to contact the plugin support.

    We’ve checked your site and we do not see the mentioned block – https://gyazo.com/3acee9335beab1ae71bb1ea13b3673a5

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 13, 2023 at 14:12

    Hello, Hmf0160,

    Thank you for your response.

    There is a custom header on your site for the Home page – https://prnt.sc/alOQHpzFoJ1s
    https://youtu.be/BpeXfzNwkOc

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 13, 2023 at 12:50

    Hello, Hassan,

    Thank you for contacting us and for using XStore.

    Please try to use the next custom CSS code:

    ul.st-swatch-size-large li.type-label:hover,
    ul.st-swatch-size-normal li.type-label:hover {
        background-color: #1a387b;
        color: white;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 13, 2023 at 12:02

    Hello, Inesita,

    Thank you for getting in touch with us.

    The New Label takes into account the “last update or modification date” of the product.
    You can disable this label via Theme Options >> WooCommerce >> Shop Elements >> Product badges.
    If you want to change the functionality of this label, you can send a request to our dev team here – https://www.8theme.com/taskboard/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 13, 2023 at 11:22

    Hello, Yuvi,

    2/ As you can see on our demos, by default there is “Add to cart” text https://xstore.8theme.com/elementor/demos/niche-market02/product/air-fryer-with-dualzone/
    Try to disable 3rd party plugins on your site to find out from which one the ‘Basket’ comes.
    Or try to activate Storefront – default WooCommerce theme, and check the content of the button. If you see “Basket” with the Storefront theme too, it means this text is independent of our theme.

    3/ Header builder > Cart > Quantity > On.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 13, 2023 at 10:52

    Hello, Plusout,

    Thank you for contacting us and for using XStore.

    As you can see, this situation is caused by product-image.php file in your Child theme. Please read this article – https://www.8theme.com/documentation/documentation/troubleshooting/your-theme-contains-outdated-copies-of-some-woocommerce-template-files/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 13, 2023 at 10:19

    Hello, @amd4ever,

    Please clear cache and check now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 13, 2023 at 09:30

    Hello, Os0281,

    Thank you for your response.

    Please rename – https://prnt.sc/JzJB3XViwmom to xstore-core-da_DK.po and https://prnt.sc/MnlFuauGMSHy to xstore-da_DK.po

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
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    Viewing 16,260 results - 16,231 through 16,260 (of 68,231 total)
Viewing 30 posts - 16,231 through 16,260 (of 68,231 total)
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