Return to previous page

Variation Image not always changing correctely when variation gallery switched on

This topic has 5 replies, 2 voices, and was last updated 9 months, 3 weeks ago ago by Rose Tyler

Marius

Participant

July 10, 2023 at 15:46

Hi,
I have an issue with the xstore variation gallery functionality. Once it is on the variation image is not always changing correctely. So sometimes it works and sometimes it changes to a wrong image in the gallery upon selection. In the lightbox however there is always the right image so it differs from the gallery displayed image.

Another issue I have when working with woocommerce bundled products. When I use the upselling functionality of the plugin, even when I tick the upselling product, when I put it to cart it displays that both is put to cart, but in cart there is only the main product not the upselling product. When I changed the theme to standard it was normally working

Looking forward to your reply!

best regards

#361690 Copied Theme version: 9.1.8 WooCommerce version: 7.8.2

4 Answers

Rose Tyler

Support staff

July 10, 2023 at 16:28

Hello, Marius

Thank you for contacting us and for using XStore.

Please record videos of problems (upload them on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL).

Also, provide URL of the variable product and temporary wp-admin access, so we can check your settings.

Kind Regards,
8theme team

Please contact administrator
for this information.

#361697 Copied

Marius

Participant

July 11, 2023 at 10:57

Hi Team,
thanks for the quick response. Find attached all the things you asked for.
Looking forward to your reply
best regards
Marius

Please contact administrator
for this information.

#361745 Copied

Marius

Participant

July 11, 2023 at 16:47

Here are the videos, I forgot in before post

Please contact administrator
for this information.

#361767 Copied

Rose Tyler

Support staff

July 12, 2023 at 07:40

Hello, Marius,

Thank you for your response.

1/ We can see a few .js errors on your site from plugins, for example – https://prnt.sc/ottujBuFI-eK

In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://xstore.helpscoutdocs.com/article/36-included-plugins . After that, please clear the cache of your browser and check again. It is possible that one or a few of the additional plugins are causing problems.

2/ For this question – https://prnt.sc/-vGyuPKDNe02 , please create a separate topic – https://www.8theme.com/forums/xstore-wordpress-support-forum/ and provide FTP access, then we will check what can be done to help you. To create FTP access, please contact your hosting provider for assistance.

Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Kind Regards,
8theme team

#361785 Copied
Tagged: correct, gallery, image, templates, variation, woocommerce, wordpress
Viewing 5 results - 1 through 5 (of 5 total)