The plugins included with our theme are external. We have purchased an Extended License for each of these plugins. They are fully functional and should run perfectly.
The latest plugin versions are always available. You can find them in the theme folder, and you can get them directly from us. Simply login to your account on our site ( http://www.8theme.com/my-account/), go to the https://www.8theme.com/downloads/ page, enter your purchase code, and you’ll be granted access to the appropriate archives.
Registration of these plugins is not necessary. They will function perfectly without any need for activation.
The plugin activation option was added only for those who need to get automatic updates and support directly from plugin developers. If you need this option, you will first need to purchase and register the plugin.
2/ A third-party plugin was used to add additional fields to the registration form. Have you tried to contact support of that plugin?
Please check how it works when the default WooCommerce theme – Storefront is activated on the site.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Kind Regards,
8theme team
Rose Tyler
Support staff
July 16, 2023 at 08:42
Hello, Creativesite,
Thank you for contacting us and for using XStore.
1/ In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing problems.
2/ Make sure that the problem is not caused by changes in child theme files.
1/ You can customize the layout via Theme Options > WoOCommerce > Single Product Builder.
Layout for the product page of what exactly demo version do you prefer?
2/ Please provide URL of product from your site and describe the desired result in more detail.
In case your site is under maintenance mode, provide temporary wp-admin access.
Kind Regards,
8theme team
Please contact administrator for this information.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Kind Regards,
8theme team
Rose Tyler
Support staff
July 16, 2023 at 07:41
Hello, Strange Abraham,
Thank you for contacting us and for using XStore.
Enable the Classic Widgets Panel via Theme Options > General, then go to Appearance > Widgets > edit content of header banner (delete static block widget or select a block in the widget settings).
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Kind Regards,
8theme team
Rose Tyler
Support staff
July 16, 2023 at 07:36
Hello, Hamid,
Thank you for getting in touch with us.
Please try to activate XStore now.
Kind Regards,
8theme team
Rose Tyler
Support staff
July 15, 2023 at 06:54
Hello, @NEW LOWS INC,
Sorry, for the misunderstanding, it is because we were not able to watch the video from you, but now we can see the problem.
Please try to do the next:
– Please check how it works when the default WooCommerce theme – Storefront is activated on the site.
If you get the same behavior, you need to contact WooCommerce plugin support, because the situation is independent of our theme.
– In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing problems.
– Try to activate Always load “wc-cart-fragments” via Theme Options > Speed Optimization. Clear cache and check the result.
We kindly request that you provide us with the results of the tests.
Thank you for your cooperation.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
July 14, 2023 at 14:11
Hello, @Mehmet,
At present, we do not see any issues, however, this situation may arise after an update if you are using a caching plugin for database caching, or in some cases, it may be caused by server caching or a change in server time.
In most cases, it is enough to wait up to 24 hours for the cache to clear.
You can also clear the cache manually by going to Dashboard -> Updates and pressing the “Check again” button. In this tab, you can also see when the cache was last cleared.
Kind Regards,
8theme team.
Rose Tyler
Support staff
July 14, 2023 at 13:30
Hello, Gianluca,
We have moved the “PayPal” button under the “Add to Cart” form.
To do this, we have added the following code to the xstore-child/functions.php file.
/**
* Move PayPal button after add to cart form on single product page.
*/
add_filter('woocommerce_paypal_payments_single_product_renderer_hook', function(){
return 'woocommerce_after_add_to_cart_form';
}, 101);
