https://www.8theme.com/topic/issues-with-the-header-categories-and-mega-menu/#post-431984

Hello, JiPanditJI,

Dashboard > Updates > click on “Check again” OR download XStore – Installable Archive from this page https://www.8theme.com/downloads , go to Appearance > Themes > Add New > Upload archive > Install > Replace with uploaded.
Then, download the Core plugin archive from this page – https://www.8theme.com/downloads/
Go to Dashboard > Plugins > Add new > Upload plugin > Choose plugin (downloaded from https://www.8theme.com/downloads) > Install now > click on “Replace current with uploaded”.

Best regards,
8Theme’s Team

Hello, Dhanushka,

Please downgrade the PHP version from 8.4.2 to 8.1 or 8.2. Not all plugins are compatible with your current version.

Additionally, update the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Best Regards,
The 8Theme Team

Hello, Rajnish Thakur,

We kindly request you to clear your browser cache and check if the issue has been resolved.

We’ve changed the Canonical URL for the Home page via the Seo plugin settings https://prnt.sc/t1iQ-r5ThD77

Best regards,
8Theme’s Team

Hello, AC,

Could you kindly provide the URL of the product shown in your screenshots? This will allow us to review your settings and assist you more effectively.

Best regards,
8Theme’s Team

Hello, Jae,

Thank you for reaching out to us.

Please clear cache and check the image on your home page now https://prnt.sc/tBwLouDrm2bu

Best Regards,
8Theme’s Team

Hello, Dhanushka,

Please submit a new topic for your question – https://www.8theme.com/forums/xstore-wordpress-support-forum/

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
The 8Theme Team

Hello, Ketan,

Thank you for reaching out to us.

Sometimes when you import demo with a great number of the images the server timeout is not enough to import all the media that demo has and this error occurred. You can choose the demo import again and at the demo content installation step don’t check all but media only https://gyazo.com/647b0452f7c5d8ddb3ebcf966506dcc0

Best regards,
8Theme’s Team

Hello, Cloud Shop,

Our support team is currently reviewing your request to determine the best way to assist you. We kindly ask for your patience during this process. However, if you prefer not to wait, you are welcome to submit a refund request at your convenience.

Best regards,
8Theme’s Team

Hello, Tarique,

You are welcome to try the alternative method; however, we would kindly recommend using the FTP approach as previously described for the best results.

Should you have any further questions or need assistance, please feel free to let us know.

Best Regards,
8Theme’s Team

Hello, Abdelrhman Mousa,

We appreciate your prompt response.

Please post different questions via separate topics to prevent misunderstanding – https://www.8theme.com/forums/xstore-wordpress-support-forum/

1/ What should we do to be able to see the issue with the header width?

2/ Please do not forget about the translation of the XStore Core plugin. We’ve added files. Please check via Loco Translate > Plugins > XStore Core.
It seems you are using CDN. Please clear all cache including CDN cache to be able to see changes.

XStore Builders > Header Builder > edit template > Mobile menu settings > https://prnt.sc/eUgRpmXmY4vU

Appearance > Widgets > Shop sidebar > edit settings – https://prnt.sc/j2DjKwzgLKhS

3/ Regarding the “Problem customizing style for product card,” could you please elaborate on what exactly you are trying to achieve but are unable to configure? Providing more specific details about the issue will help us assist you more effectively.

4/ Please clear the cache and check now -https://prnt.sc/nCbv7dgnX0Q0

5/ XStore Builders > Footer > edit template > settings of section and container – https://prnt.sc/decPcAJAeP7a

Warm Regards,
The 8Theme Team

Hello, Abdelrhman Mousa,

Thank you for contacting us and for using XStore.

Your site is under maintenance mode, so we can’t check it.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello, Jae,

Thank you for reaching out to us.

Thank you for contacting us and for using XStore.

Use an SEO plugin to add the necessary OG image and OG description for your pages, posts, and products. Try, for example, the Yoast SEO plugin, and disable Theme Options > Seo settings.

Please remember to clear the Facebook cache for any products or pages that have been previously shared. You can do so by using the following link: https://developers.facebook.com/tools/debug/sharing/

Warm Regards,
The 8Theme Team

Hello, @enagnon,

We are reaching out to kindly inquire if there have been any changes made to the access credentials. At the moment, we are unable to log in or connect using the FTP access details that were previously provided.

Could you please confirm and, if necessary, provide us with the updated and correct access credentials at your earliest convenience?

Thank you for your attention to this matter.

Best regards,
8Theme Team

Hello, Rajnish Thakur,

Thank you for wp-admin access.

We kindly request the following from you:
1. A video and a detailed description to help us better understand the issue you are referring to.
2. FTP access.

We appreciate your cooperation and look forward to your response.

Best regards,
8Theme’s Team