Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
We kindly request that you navigate to Elementor > Settings > Features > Flexbox Container > change the value to “Active”.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
January 23, 2025 at 14:54
Hello, JiPanditJI,
Dashboard > Updates > click on “Check again” OR download XStore – Installable Archive from this page https://www.8theme.com/downloads , go to Appearance > Themes > Add New > Upload archive > Install > Replace with uploaded.
Then, download the Core plugin archive from this page – https://www.8theme.com/downloads/
Go to Dashboard > Plugins > Add new > Upload plugin > Choose plugin (downloaded from https://www.8theme.com/downloads) > Install now > click on “Replace current with uploaded”.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
January 23, 2025 at 13:45
Hello, Rajnish Thakur,
We kindly request you to clear your browser cache and check if the issue has been resolved.
Theme Options > Woocommerce > Shop elements > Categories > Categories text color scheme and Text vertical position.
For other settings, Custom CSS code can be used.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
January 23, 2025 at 13:10
Hello, AC,
Could you kindly provide the URL of the product shown in your screenshots? This will allow us to review your settings and assist you more effectively.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
January 23, 2025 at 13:01
Hello, JiPanditJI,
Thank you for reaching out to us.
1/ Unfortunately, we are unable to log in at the moment. Could you kindly consider temporarily disabling reCAPTCHA and testing the login process using the credentials you provided to us?
Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
The 8Theme Team
Rose Tyler
Support staff
January 23, 2025 at 11:36
Hello,
Thank you for reaching out to us with your inquiry.
By default, the online chat plugin is not included with the theme. Therefore, you will need to select and install one independently.
We would like to inform you that for the customization of country, language, and currency settings, you may consider utilizing third-party plugins. For your convenience, we have provided links to our documentation that will guide you through the process of implementing a currency switcher and setting up translations with WPML:
As you can see on our demo, languages, and currency switchers are shown for demo purposes only. If you want to create a multilingual and multicurrency site you may use a premium WPML plugin or free – Polylang/qTranslate plugins.
About an affiliate marketing plugin, we did not test such plugins with our theme officially, so can’t give you a solid recommendation. You may contact the support of WooCommerce to get advice – https://wordpress.org/support/plugin/woocommerce/
Sometimes when you import demo with a great number of the images the server timeout is not enough to import all the media that demo has and this error occurred. You can choose the demo import again and at the demo content installation step don’t check all but media only https://gyazo.com/647b0452f7c5d8ddb3ebcf966506dcc0
Best regards,
8Theme’s Team
Rose Tyler
Support staff
January 23, 2025 at 11:26
Hello,
Thank you for reaching out to us.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
January 23, 2025 at 11:23
Hello, Cloud Shop,
Our support team is currently reviewing your request to determine the best way to assist you. We kindly ask for your patience during this process. However, if you prefer not to wait, you are welcome to submit a refund request at your convenience.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
January 23, 2025 at 11:20
Hello,
Thank you for reaching out to us.
Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
January 23, 2025 at 11:19
Hello, Tarique,
You are welcome to try the alternative method; however, we would kindly recommend using the FTP approach as previously described for the best results.
Should you have any further questions or need assistance, please feel free to let us know.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
January 23, 2025 at 11:18
Hello, Chandru,
You are correct. In this case, the only solution would be to remove the code from the theme options – https://prnt.sc/X-UfjDgUuOc7
and instead add it to the Advanced settings of each individual element where it is required. For example – https://prnt.sc/HPmNvycQ5B_8
1/ What should we do to be able to see the issue with the header width?
2/ Please do not forget about the translation of the XStore Core plugin. We’ve added files. Please check via Loco Translate > Plugins > XStore Core.
It seems you are using CDN. Please clear all cache including CDN cache to be able to see changes.
3/ Regarding the “Problem customizing style for product card,” could you please elaborate on what exactly you are trying to achieve but are unable to configure? Providing more specific details about the issue will help us assist you more effectively.
4/ Please clear the cache and check now -https://prnt.sc/nCbv7dgnX0Q0
Your site is under maintenance mode, so we can’t check it.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
We have noticed that your website is utilizing a large number of plugins. This could potentially impact the website’s performance, lead to errors, and affect its overall speed. To ensure optimal functionality and avoid such issues, we kindly ask you to manually review each plugin currently in use on your website.
If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.
Let us know the results.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
January 23, 2025 at 09:19
Hello, Jae,
Thank you for reaching out to us.
Thank you for contacting us and for using XStore.
Use an SEO plugin to add the necessary OG image and OG description for your pages, posts, and products. Try, for example, the Yoast SEO plugin, and disable Theme Options > Seo settings.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
January 23, 2025 at 08:44
Hello, @enagnon,
We are reaching out to kindly inquire if there have been any changes made to the access credentials. At the moment, we are unable to log in or connect using the FTP access details that were previously provided.
Could you please confirm and, if necessary, provide us with the updated and correct access credentials at your earliest convenience?
