Hello, Tarique,

You are welcome to try the alternative method; however, we would kindly recommend using the FTP approach as previously described for the best results.

Should you have any further questions or need assistance, please feel free to let us know.

Best Regards,
8Theme’s Team

Hello, Abdelrhman Mousa,

We appreciate your prompt response.

Please post different questions via separate topics to prevent misunderstanding – https://www.8theme.com/forums/xstore-wordpress-support-forum/

1/ What should we do to be able to see the issue with the header width?

2/ Please do not forget about the translation of the XStore Core plugin. We’ve added files. Please check via Loco Translate > Plugins > XStore Core.
It seems you are using CDN. Please clear all cache including CDN cache to be able to see changes.

XStore Builders > Header Builder > edit template > Mobile menu settings > https://prnt.sc/eUgRpmXmY4vU

Appearance > Widgets > Shop sidebar > edit settings – https://prnt.sc/j2DjKwzgLKhS

3/ Regarding the “Problem customizing style for product card,” could you please elaborate on what exactly you are trying to achieve but are unable to configure? Providing more specific details about the issue will help us assist you more effectively.

4/ Please clear the cache and check now -https://prnt.sc/nCbv7dgnX0Q0

5/ XStore Builders > Footer > edit template > settings of section and container – https://prnt.sc/decPcAJAeP7a

Warm Regards,
The 8Theme Team

Hello, Abdelrhman Mousa,

Thank you for contacting us and for using XStore.

Your site is under maintenance mode, so we can’t check it.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello, Jae,

Thank you for reaching out to us.

Thank you for contacting us and for using XStore.

Use an SEO plugin to add the necessary OG image and OG description for your pages, posts, and products. Try, for example, the Yoast SEO plugin, and disable Theme Options > Seo settings.

Please remember to clear the Facebook cache for any products or pages that have been previously shared. You can do so by using the following link: https://developers.facebook.com/tools/debug/sharing/

Warm Regards,
The 8Theme Team

Hello, @enagnon,

We are reaching out to kindly inquire if there have been any changes made to the access credentials. At the moment, we are unable to log in or connect using the FTP access details that were previously provided.

Could you please confirm and, if necessary, provide us with the updated and correct access credentials at your earliest convenience?

Thank you for your attention to this matter.

Best regards,
8Theme Team

Hello, Rajnish Thakur,

Thank you for wp-admin access.

We kindly request the following from you:
1. A video and a detailed description to help us better understand the issue you are referring to.
2. FTP access.

We appreciate your cooperation and look forward to your response.

Best regards,
8Theme’s Team

Hello, Xavier Lara,

Thank you for contacting us and for using XStore.

Please provide FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello, Sam,

It seems that you have updated the WooCommerce plugin but have not yet updated your theme. Please note that the theme should be updated first, followed by the core plugin update.

To resolve the issue, kindly download the necessary files from the following page: https://www.8theme.com/downloads and proceed with the update via FTP.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
8Theme’s Team

Hello, Cloud Shop,

We wanted to share some information that may assist you in resolving the issue you are experiencing. Please refer to the following link for further details: https://www.8theme.com/topic/pro-elements-causing-critic-error-and-500-error/#post-431743

To address the problem, kindly navigate to **WooCommerce > Status > Logs > fatal error file**. Upon review, you will notice memory-related errors, such as:
*Allowed memory size of 536870912 bytes exhausted (tried to allocate 5242880 bytes).*
We recommend contacting your hosting provider and sharing this screenshot with them for reference: https://prnt.sc/4asoUA-EnSUD . This issue can be resolved on their end.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the situation may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please follow this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-renew-support-period/

If you have any additional questions or concerns, please do not hesitate to reach out to us.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us and providing detailed information about the issue you’re experiencing.

Header Builder via Elementor > edit template https://prnt.sc/w5KBjtOjxoxu > container settings https://prnt.sc/1YhqMLtRGo_h – we’ve disabled this option for you.

Read more – https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

Best Regards,
8Theme’s Team

Hello, Mesa,

Thank you for reaching out to us.

Please follow these articles – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Best regards,
8Theme’s Team

Hello, Dhaval Patel,

You’re welcome!

Best regards,
8Theme’s Team

Hello, Dhaval Patel,

We appreciate your prompt response.

Please downgrade the PHP version from 8.3.6 to 8.1 or 8.2. Not all plugins are compatible with your current version. Additionally, increases WordPress memory limit value.
Your hosting provider can take these actions at your request.

Best regards,
8Theme’s Team