Hello, Leon,

Thank you for reaching out to us.

In the latest WooCommerce update, a “Brands” feature was introduced. As a result, we renamed our brands to ensure there is a clear distinction https://prnt.sc/zljasSUqzVw2 The brands you are currently using are part of the functionality provided by the WooCommerce plugin.

We kindly recommend contacting WooCommerce support for further assistance regarding this matter – https://wordpress.org/support/plugin/woocommerce/

Our Brands can be disabled via Theme Options > Woocommerce > Shop elements > Brands >
Enable brands > Off.

We’ve re-saved permalinks on your site (Dashboard > Settings > Parmalinks) and the Brands pages work now. Please clear on the View link to check – https://prnt.sc/63WM_i-Ov1pz

Best regards,
8Theme’s Team

Hello,

Thank you for contacting us and for using XStore.

1/ Please read this article – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-checkout-page-builder-with-elementor/

2/ We are writing to inform you about an issue related to the usage of your XStore theme license in accordance with Envato’s license policy.

As per Envato’s terms and conditions, 1 license of the XStore theme can be used exclusively for 1 live, active project. This means that each project, website, or domain requires its own unique license. Using a single license for multiple projects or domains violates the license agreement and may result in restrictions on future updates, support, and other services associated with the theme.

We kindly request you to verify your usage and ensure compliance with the licensing policy. If you are running multiple projects, we recommend purchasing additional licenses to cover each active site. You can do so directly through your Envato account.

We appreciate your understanding and cooperation in this matter. If you have any questions or need further clarification regarding licensing, feel free to contact us, and we’ll be happy to assist.

Best regards,
8Theme’s Team

Hello, Gand,

Create and use Static block and custom CSS code. We’ve added an example on your site https://prnt.sc/Ob6zmsCyl0M_ https://prnt.sc/S4orKobEg8-O https://prnt.sc/tyviYfqWihb0
https://www.8theme.com/demo/docs/woopress/Widgets_and_Static_Blocks/Static_Blocks

Best regards,
8Theme’s Team

Dear @regencycigaremporium,

Thank you for your understanding and cooperation.

Warm Regards,
The 8Theme Team

Hello, Maokeno,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello, Awais Bhatti,

Thank you for reaching out to us.

Please clear cache and check how it works now.

Best Regards,
8Theme’s Team

Hello, Denurade,

Thank you for reaching out to us. We would be happy to assist you with your query.

Please try to use this custom CSS code:

.etheme-product-grid-item .stock.out-of-stock {
    position: absolute;
    text-align: center;
    background-color: rgba(255, 255, 255, .9);
    z-index: 1;
    margin-bottom: 0;
    font-size: .85rem;
    text-transform: uppercase;
    color: var(--et_dark-color);
    left: 50%;
    top: -70%;
    -webkit-transform: translate(-50%, -50%);
    transform: translate(-50%, -50%);
    padding: 7px 14px;
}

Best regards,
8Theme’s Team

Hello, @gurhan,

We appreciate your prompt response.

The issue with filters is related to imported products. It works fine for new products https://prnt.sc/2H6Jyu8LVLVR > https://prnt.sc/ZUKX3pqwgrGJ

Best regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We understand your concerns regarding the compatibility of your current Flutter application with WooCommerce and XStore plugins. Based on the issues you’ve mentioned.

To address these challenges, you can explore mobile applications or frameworks that are specifically designed to integrate seamlessly with WooCommerce. While we do not have a dedicated mobile application solution, there are third-party platforms and developers who specialize in creating custom mobile apps tailored to WooCommerce. You may want to consult with a developer or agency experienced in this area to ensure full functionality and integration.

Unfortunately, we are unable to provide further assistance in this matter, as additional customization falls outside the scope of our standard support services.

If you have any other questions or concerns, please do not hesitate to reach out to us.

Best regards,
8Theme’s Team

Hello, Jae,

1. “ut the size still doesn’t come out as the size I want to set” – In this case, please use an image editor to create a picture of the desired size before uploading it to the website.

You can find all available settings here https://prnt.sc/gnj24LBmqy4i and https://prnt.sc/iww6m867B0iV . Please note that no additional settings are available beyond these.

2. Follow this article to change thumbnail product image size – https://www.8theme.com/documentation/xstore/woocommerce/product-images/

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

Hello, Jae,

Please clear cache and check how it works now.

Best Regards,
8Theme’s Team

Hello, Dhanushka,

As we can see, for example, the About Us page can be edited using Elementor – https://prnt.sc/2LBk3D-DiJSU
Please clear cache of the browser and check one more time.

Best Regards,
The 8Theme Team

Hello,

Thank you for contacting us and for using XStore.

1/ https://www.8theme.com/documentation/xstore/xstore-features/fake-sale-popup-2/

2/ XStore Builders > Single product builder via Elementor > edit template > delete elements or edit settings https://prnt.sc/BNUSWovfIEzy

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

Hello, HUSSTLE,

Thank you for reaching out to us.

Please read this article – https://woocommerce.com/document/related-products-up-sells-and-cross-sells/ and contact support of Woocommerce https://wordpress.org/support/plugin/woocommerce/ to get further assistance.

If you have any other questions or concerns, please do not hesitate to reach out to us.

Best regards,
8Theme’s Team