I am unable to access admin, This plugin failed to load properly and is paused during recovery mode.

This topic has 7 replies, 2 voices, and was last updated 2 weeks, 2 days ago ago by Tarique

  • Avatar: Tarique
    Tarique
    Participant
    January 22, 2025 at 17:27

    I am unable to access admin dashboard, In recovery mode it shows This plugin failed to load properly and is paused during recovery mode. https://prnt.sc/eF_sq82YDVYQ
    Please help ASAP

    6 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 23, 2025 at 08:02

    Hello, Tarique,

    Thank you for reaching out to us.

    We understand that you are unable to access the admin dashboard and are encountering an issue in recovery mode.

    You need to update the theme and Core plugin via FTP. Files can be downloaded from https://www.8theme.com/downloads or provide us with FTP access and we will help you.

    https://www.8theme.com/documentation/xstore/plugins/plugins-update/ https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Tarique
    Tarique
    Participant
    January 23, 2025 at 09:47

    Can I Upload and update theme in recovery mode?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 23, 2025 at 11:19

    Hello, Tarique,

    You are welcome to try the alternative method; however, we would kindly recommend using the FTP approach as previously described for the best results.

    Should you have any further questions or need assistance, please feel free to let us know.

    Best Regards,
    8Theme’s Team

    Avatar: Tarique
    Tarique
    Participant
    January 23, 2025 at 15:10

    I tried to update the theme and Core plugin via FTP
    but problem still there.
    Please find FTP details and resolve this issue ASAP

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 23, 2025 at 16:32

    Hello, Tarique,

    We would like to inform you that we have updated the theme and core plugin for you. Kindly clear your browser cache and review the results at your convenience.

    Best Regards,
    8Theme’s Team

    Avatar: Tarique
    Tarique
    Participant
    January 23, 2025 at 17:31

    thank you for help

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The issue related to '‘I am unable to access admin, This plugin failed to load properly and is paused during recovery mode.’' has been successfully resolved, and the topic is now closed for further responses

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