Hello, Aceplusglobe,

Thank you for contacting us and for using XStore.

Please try the next: create a static block with the desired content then show it on the product page via the HTML block of Single Product Builder.
In the content of the block, Modal popups can be used – https://xstore.8theme.com/elementor/demos/minimal-fashion02/modal-popup/

If this is not what you are looking for, you can maybe find an additional plugin that provides the desired functionality. Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins.

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Gulsher Ali,

We need FTP access, please.

Kind Regards,
8theme team

Hello, Theo,

Thank you for getting in touch with us.

You can find “Use Images From Product Variations” in Theme Options > WooCommerce > Shop elements > Variation swatches.

Best Regards,
8Theme’s Team

Hello, @Jamal,

Thank you for your response.

From what we can see, you need to improve the next:
https://prnt.sc/v69mk1AspTRK
– Avoid an excessive DOM size – read these posts about DOM https://docs.wp-rocket.me/article/1412-avoid-an-excessive-dom-size
https://isotropic.co/avoid-an-excessive-dom-size-on-your-wordpress-website/ Also, you may try to reduce the DOM results on the page by reducing the number of sections of the page/elements in the footer or header.
– Avoid chaining critical requests – https://gtmetrix.com/avoid-chaining-critical-requests.html
– Eliminate render-blocking resources – you may try solutions described here https://onlinemediamasters.com/eliminate-render-blocking-resources-wordpress/
– Use a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello, Vidomarketing,

Thank you for your response.
We face the same 404 message. Please open the site from an incognito window, log in using the credentials you provided for us, and check the page.

Is there a restriction by IP or something else?

Kind Regards,
8theme team

Hello, Alex,

Thank you for choosing XStore as your WooCommerce WordPress theme.

The zoom effect on single product pages displays images in their true size, so to increase the zoom, you should upload images with bigger dimensions.

We trust that the information provided will be of significant assistance to you.

Kind Regards,
8theme team

Hello, Yash1n,

Thank you for your response.

Please follow steps mentioned on our screenshots.
You have 2 xstore themes on the site (old and new). We are not sure why you did not delete the old, but the reason of the problem was that translation of the latest xstore version, activated on the site, was not updated. We sync translation to fix it – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ , so now you can edit translation and changes will be applayed.

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Theo,

Thank you for your response.

Here are new screenshots: https://gyazo.com/e4a5b75cdc86234cef3e7e21540f832d > https://gyazo.com/b74d904846d3d1e59c5cf2f1e9b938e4 > https://gyazo.com/d4f2ab237aaa2c505fbc1018de10ec20 > https://gyazo.com/7889d950ca4f88ee08f6c15cff725fa2 – please select desired colors, as in this example.

Our documentation will help you to update the theme – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Best Regards,
8Theme’s Team

Hello, Shehzad Ghazi,

We apologize for the delay in our response.

Please check screenshots in the Private Content area.

It seems working fine now. Isn’t it?
Please check and describe in more detail the desired result of the problem persists.

Thank you for your cooperation and we look forward to hearing from you!

Kind Regards,
8theme team

Hello, Vidomarketing,

Thank you for contacting us and for using XStore.

The provided page shows https://prnt.sc/QCV5dbB4h1Ey , please provide a new URL.

Kind Regards,
8theme team

Hello, Gulsher Ali,

Thank you for your response.

Please submit separate topics for new questions – https://www.8theme.com/forums/xstore-wordpress-support-forum/

1/ In this case, we are waiting for FTP access, to be able to check the problem more deeply.

2/ In this case, one of the columns should have more content, so there is a space for scrolling in another; Please check a screenshot in the Private Content area with an example (we do not save these changes on your site, but you can simply repeat it by the screenshot).

3/ Please describe your request in more detail.

Thank you for your cooperation and we look forward to hearing from you.

Kind Regards,
8theme team

Hello, @ljimenez,

Thank you for contacting us and for using XStore.

Please check this page – https://xstore.8theme.com/elementor/demos/minimal-fashion02/product-categories-element/ (live paste can be used – https://youtu.be/MYei56eV7mU ).

We trust that the information provided will be of significant assistance to you.

Kind Regards,
8theme team

Hello, Zjulie1,

Thank you for your response!

We apologize for any misunderstanding in our initial communication. If the issue continues to persist exclusively with our theme, we assure you that we will conduct a thorough investigation to resolve the problem. Your patience and understanding are greatly appreciated.

Please provide FTP access. To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Also, please be so kind and do 2 more tests:
– check how it works when the parent theme is activated (to be sure that changes in child theme files don’t affect the mail);
– disable all 3rd party plugins and test how it works then, to be sure there is no conflict with a plugin.

Thank you for your cooperation! We look forward to hearing from you.

Kind Regards,
8theme team

Hello, Thehawkman,

Thank you for your response.

1/ Theme Options > Export/Import.

2/ Here is a screenshot of the settings from Theme options > Header builder > Mobile content – https://prnt.sc/rx32mgvj9y34
The search element is simply added to the content area.

Kind Regards,
8theme team

Hello, Shehzad Ghazi,

Sorry for the delay in answering.
We will have another specialist review your inquiry in greater detail and will be in touch with you.
Please be patient and do not change access.

Kind Regards,
8theme team