Forum Replies Created

Viewing 30 posts - 15,271 through 15,300 (of 68,231 total)
1 2 3 … 509 510 511 … 2,273 2,274 2,275
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2023 at 17:17

    Hello, @desgest,

    Thank you for your patience.

    Different in mentioned products is the next: 1 – do not have some variations (combinations) at all ; 2 – variations (combinations color+size) exist but are not in stock.
    We have made some improvements. Please check how it works now.

    Kind Regards,
    8theme team

    #364535 Copied In reply to: Variation Swatches: “Out Of Stock” Design doesn’t work in product page
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2023 at 16:03

    Hello, Thehawkman,

    Thank you for your response.

    Please read this article – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/ – you can create a test site with one of the mentioned domain patterns.

    You can just install the theme on the main site, it should not cause lost content. Only in case you run a full import of the demo, new content will be added, so you will get a mix of your and new content.

    There is no option to quickly switch between demos, unfortunately.
    If you import one demo, then want to change to another one, you will get a mess. We recommend running an import on a fresh WordPress installation. To do this, you can use the WordPress Database Reset plugin (https://wordpress.org/plugins/wordpress-database-reset/). This plugin can be used to remove all existing content and install a new version from scratch. But it may not be suitable for you, in case you do not want to lose your current content.

    We have XStore Studio that allows safe import sections from different demos (Elementor) – https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

    Do you mean to search in the header? The header can be easily customized via our Theme options > Header builder > Mobile content.

    We would recommend reading the documentation of the plugins first, then you can post a new topic on our support forum (one topic=1 question), and we will do our best to assist you.

    We hope this information is helpful.

    Kind Regards,
    8theme team

    #364533 Copied In reply to: How to install the theme wihout the demo content?
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2023 at 15:37

    Hello Tal,

    We have added for you next code snippet:

    add_filter('etheme_quantity_ranges', function($quantity_range_values, $args, $_product) {
    $stock_quantity = $_product->get_stock_quantity();
    if ( $stock_quantity ) {
        $quantity_range_values = '1-'.    $stock_quantity;
    }
    return $quantity_range_values;
}, 10, 3);

    In such case, products with the manual stock quantity option activated ( https://prnt.sc/jYEb86DHXxT_ ) will have limited select from 1 to max_in_stock value ( https://prnt.sc/j2sIH69wy0PN ).

    Kind Regards,
    8theme team

    #364530 Copied In reply to: bug with out of stock message on the site
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2023 at 15:16

    Hello, Eleni,

    We appreciate your prompt response.

    At this time, XStore AMP does not support multi-languages, unfortunately. It can’t be fixed in a short time. We kindly ask you to submit this request on – https://www.8theme.com/taskboard/ and be patient as this is a significant task to implement and requires resolving any potential bugs that may arise.
    Currently, the options are to either not use AMP or to be content with one language.

    Sorry, but the inconvenience, we hope for your understanding.

    Kind Regards,
    8theme team

    #364529 Copied In reply to: Xstore AMP plugin – I don’t know how to translate some elements
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2023 at 15:11

    Hello, Roland,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    Please go to Theme Options > WooCommerce (Shop) > Shop > Products style > Show Excerpt In Content Product > Off.
    It is because your excerpt contains tags, and when a part of the excerpt is taken to show on the Shop page, some unclosed tags cause the problem. Keep the option disabled or edit the description of products. You can add a few words in the Short description area, without tags, then the content will be displayed just fine.
    We hope this information is helpful.

    Kind Regards,
    8theme team

    #364528 Copied In reply to: Crashes after clicking “Grid and List view”
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2023 at 15:09

    Hello, SHAJBA,

    We appreciate your prompt response.

    Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

    Also, create temporary wp-admin access, so we can check your settings.

    Thank you for your cooperation and we look forward to hearing from you.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    #364527 Copied In reply to: The changes I make after saving them do not appear on the site
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2023 at 15:01

    Hello, Tal,

    We are glad that the problem was solved.

    Kind Regards,
    8theme team

    #364524 Copied In reply to: showing 2 times the same products on shop page
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2023 at 14:59

    Hello, SHAJBA,

    Thank you for contacting us and for using XStore.

    Please temporarily disable: Menu cache, Static blocks cache, and Remove Query Strings From Static Resources. These can be found under Theme Options > Speed Optimization.

    Clear cache of browser or cache plugin (in case you are using cache plugin) and check if changes can be visible.

    About the Footer we have a video – https://youtu.be/dedHEO443nE , maybe it will be helpful also.

    Kind Regards,
    8theme team

    #364523 Copied In reply to: The changes I make after saving them do not appear on the site
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2023 at 14:56

    Hello Tal,

    Thank you for your response, but we can’t connect:

    Error:        	Connection timed out after 20 seconds of inactivity
Error:        	Could not connect to server

    Please check it. Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
    Is there a restriction by ip or something else that doesn’t allow us to connect?

    Kind Regards,
    8theme team

    #364521 Copied In reply to: bug with out of stock message on the site
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2023 at 14:54

    Hello, Zjulie1,

    Thank you for the response.

    Your test confirmed that the problem is independent of our theme, it is independent of any theme you are using, so it can’t be fixed from the theme side, because the issue is not affected by the theme. We hope it is clear now.

    About the solution: yes, you need to contact WooCommerce support, but at the same time, you need to contact your hosting provider, sometimes such problems can be caused by something from the server side.
    Verify with your hosting provider if there are any specific requirements or restrictions for sending emails from your server. They might have certain limitations or configurations that need to be addressed.
    Make sure that Mail function is enabled on your server, check mail logs, and make sure that the mail function works fine from the server side.

    We trust that the information provided will be of significant assistance to you.

    Kind Regards,
    8theme team

    #364519 Copied In reply to: Why The Accounts Reset mail is not sent to the recipient Email
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2023 at 14:48

    Hello, Tal,

    Thank you for your response, but we can’t connect.
    Please check – try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
    Is there a restriction by ip or something else that doesn’t allow us to connect?

    This was our response https://prnt.sc/5KGQci9jDwfb , but when we go to Theme Options > WooCommerce > Shop > Pagination type it is “Infinite scroll” not “Default” now. Have you changed the type? Why? They do the same thing, so conflict.

    Please select 1: “Infinite scroll” in Theme Options or WooCommerce Infinite Scroll and Ajax Pagination plugin. Once you select one of them, clear cache and check the result.

    Kind Regards,
    8theme team

    #364516 Copied In reply to: showing 2 times the same products on shop page
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2023 at 14:33

    Hello Tal,

    Thank you for your response.

    What FTP password can we use?

    We regret to inform you that the videos are no longer available. We kindly request you to provide new ones. Additionally, we would appreciate it if you could provide the URLs of the products featured in the videos for testing purposes.

    Kind Regards,
    8theme team

    #364513 Copied In reply to: bug with out of stock message on the site
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2023 at 14:26

    Hello, Alvaro,

    We appreciate your prompt response.

    Please read this article – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    We installed the Loco Translate plugin on your site and uploaded translation for the theme and Core plugin.
    Please go to Loco Translate > Themes > XStore > edit translation (find and translate strings); Loco Translate > Plugins > XStore Core > edit translation.

    We trust that the information provided will be of significant assistance to you.

    Kind Regards,
    8theme team

    #364512 Copied In reply to: Change Language in Cart/Checkout Layout!
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2023 at 14:10

    Hello, Tal,

    Thank you for your response.

    Could you record a video of the problem one more time? Strange, but we can’t see it now.

    What FTP password can we use?

    Kind Regards,
    8theme team

    #364509 Copied In reply to: showing 2 times the same products on shop page
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2023 at 14:08

    Hello,

    Thank you for contacting us and for using XStore.

    Please read the next article – https://www.8theme.com/documentation/xstore/woocommerce/product-images/ Main image width takes from these settings, and the height is proportional.
    It is recommended to use a graphics editor and prepare product images (make them the same size) before uploading images to your media gallery.
    If you do not want to resize images manually, contact the support of WooCommerce, maybe they will be able to give you some other suggestions.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    #364508 Copied In reply to: Changing image product size single product
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2023 at 13:37

    Hello, Finleydesign,

    We appreciate your prompt response.

    At first sight, we do not see anything from our theme side that may affect your checkout fields.
    Please check how it works with the default WooCommerce theme – Storefront activated on your site (go to Appearance > Themes > Install and activate the official WooCommerce theme Storefront for a few mins and check if your issue appears with our theme only or with the default WooCommerce theme too).
    Let us know the result. In case you get the same result independently of the activated theme, it means there is really no XStore fault.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    #364503 Copied In reply to: Duplicate Credit Card Fields at checkout
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2023 at 13:12

    Hello,

    Thank you for getting in touch with us.

    We can’t open your site https://prnt.sc/WJb_3UG4Vgi4 , unfortunately.

    Please go to Header Builder > Main menu > Computed box > change padding top and bottom values, and check menu hover after that.

    Best Regards,
    8Theme’s Team.

    #364499 Copied In reply to: Header border design
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2023 at 13:11

    Hello, Finleydesign,

    Thank you for contacting us and for using XStore.

    Could you please record a video of the problem?

    We can’t log in, unfortunately. Just loader and that’s all. Please check. Do you have restrictions by ip or a plugin that may cause this issue?

    Kind Regards,
    8theme team

    #364498 Copied In reply to: Duplicate Credit Card Fields at checkout
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2023 at 13:02

    Hello,

    Thank you for contacting us and for using XStore.

    Here is an example – https://prnt.sc/siagjs https://prnt.sc/siagow https://prnt.sc/siagsk http://topdevs.net/smart-product-viewer/

    We hope this information is helpful.

    Kind Regards,
    8theme team

    #364496 Copied In reply to: How can we use the smart product viewer plugin?
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2023 at 12:58

    Hello,

    Thank you for contacting us and for using XStore.

    Please read the documentation of the plugin – https://www.sliderrevolution.com/help-center/ We trust that the information provided there will be of significant assistance to you.

    Kind Regards,
    8theme team

    #364495 Copied In reply to: How can we use the slider revolution plugin?
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2023 at 12:56

    Hello, @GTP,

    Thank you for your response.

    It will replace the Home page by the page you selected (no header and footer).
    Other pages will be still available by direct URLs.
    If you want to hide all other pages at all, you need to use the Maintenance Mode plugin instead. You can find the plugin by yourself or WordPress support can suggest you such plugin, we do not have restrictions for them.

    Kind Regards,
    8theme team

    #364494 Copied In reply to: How to make the website show as coming soon?
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2023 at 12:52

    Hello,

    We appreciate your prompt response.

    You’re welcome, and have a nice day too!

    Kind Regards,
    8theme team

    #364493 Copied In reply to: How to add video as background of text?
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2023 at 12:52

    Hello, GTP,

    Yes, the image.

    Kind Regards,
    8theme team

    #364492 Copied In reply to: How to change the numbers on the bottom section of the footers?
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2023 at 12:51

    Hello, Gulsher Ali,

    We appreciate your prompt response.

    https://www.8theme.com/documentation/docs/fake-sale-popup-2/

    In order to troubleshoot the issue you are experiencing, we suggest that you try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.

    If it is not the fault of plugins, please provide FTP access, we will check the problem more deeply.

    To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

    #364491 Copied In reply to: Add to card and buy now button is not visible
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2023 at 12:43

    Hello, Theo,

    1/ Please check – https://prnt.sc/MeuWnuN2TPne – there is no screenhot. Please provide a new one.

    2/ “and also when i deactivate the plugin now the swatches are not showing.” – you need to configure swatches as shown in this video – https://youtu.be/LgzC4iK-j6A
    You have this result https://prnt.sc/-tFv7VlMyXTw , because the type is “Select” here – https://prnt.sc/Rkxdp4HRLHtH You need to change it – https://prnt.sc/H449Q4HNs2Eh > https://prnt.sc/NQ_aBB0yGHC5 , then you will get – https://prnt.sc/gpTkTaYUoBCl

    Best Regards,
    8Theme’s Team

    #364489 Copied In reply to: How to Change Categories Section From The Top Header Search
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2023 at 12:12

    Hello,

    Thank you for using our theme.

    Please make sure that you translated XStore Core plugin.
    Provide us with temporary wp-admin access, so we can check your settings.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    #364486 Copied In reply to: Change Language in Cart/Checkout Layout!
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2023 at 12:09

    Hello, Gulsher Ali,

    Have you cleared all cache?
    Please provide temporary wp-admin access, so we can take a closer look at your setting.

    Kind Regards,
    8theme team

    #364485 Copied In reply to: Add to card and buy now button is not visible
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2023 at 12:03

    Hello,

    Thank you for using our theme.

    Please go to Header Builder > Main menu > Computed box > change any value > Save. Close Theme Options and check the result on frontend, borders should disappear.

    Kind Regards,
    8theme team

    #364484 Copied In reply to: After update boxes appeared around header navigation
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2023 at 10:56

    Hello @ubansal,

    We added the code – https://prnt.sc/KbtvBDS2R8qo
    Please clear cache of browser and check now.

    Best regards,
    8Theme’s Team

    #364474 Copied In reply to: HOW CAN I USE XSTORE TO RANK MY SEO AT ITS BEST. PLEASE SEND DETILED INFORMATION ABOUT IT
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2023 at 10:52

    Hello @ubansal,

    Thank you for your response.

    About FTP access, we do not need screenshots, we need texts, so we can copy and use them (FTP host, FTP username, FTP password, FTP port, FTP encryption).

    Best regards,
    8Theme’s Team

    #364471 Copied In reply to: HOW CAN I USE XSTORE TO RANK MY SEO AT ITS BEST. PLEASE SEND DETILED INFORMATION ABOUT IT
  • 1 2 3 … 509 510 511 … 2,273 2,274 2,275
    Viewing 15,300 results - 15,271 through 15,300 (of 68,231 total)
Viewing 30 posts - 15,271 through 15,300 (of 68,231 total)
1 2 3 … 509 510 511 … 2,273 2,274 2,275

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