Hello, SHAJBA,

We appreciate your prompt response.

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Also, create temporary wp-admin access, so we can check your settings.

Thank you for your cooperation and we look forward to hearing from you.

Kind Regards,
8theme team

Hello, SHAJBA,

Thank you for contacting us and for using XStore.

Please temporarily disable: Menu cache, Static blocks cache, and Remove Query Strings From Static Resources. These can be found under Theme Options > Speed Optimization.

Clear cache of browser or cache plugin (in case you are using cache plugin) and check if changes can be visible.

About the Footer we have a video – https://youtu.be/dedHEO443nE , maybe it will be helpful also.

Kind Regards,
8theme team

Hello, Zjulie1,

Thank you for the response.

Your test confirmed that the problem is independent of our theme, it is independent of any theme you are using, so it can’t be fixed from the theme side, because the issue is not affected by the theme. We hope it is clear now.

About the solution: yes, you need to contact WooCommerce support, but at the same time, you need to contact your hosting provider, sometimes such problems can be caused by something from the server side.
Verify with your hosting provider if there are any specific requirements or restrictions for sending emails from your server. They might have certain limitations or configurations that need to be addressed.
Make sure that Mail function is enabled on your server, check mail logs, and make sure that the mail function works fine from the server side.

We trust that the information provided will be of significant assistance to you.

Kind Regards,
8theme team

Hello Tal,

Thank you for your response.

What FTP password can we use?

We regret to inform you that the videos are no longer available. We kindly request you to provide new ones. Additionally, we would appreciate it if you could provide the URLs of the products featured in the videos for testing purposes.

Kind Regards,
8theme team

Hello, Tal,

Thank you for your response.

Could you record a video of the problem one more time? Strange, but we can’t see it now.

What FTP password can we use?

Kind Regards,
8theme team

Hello, Finleydesign,

We appreciate your prompt response.

At first sight, we do not see anything from our theme side that may affect your checkout fields.
Please check how it works with the default WooCommerce theme – Storefront activated on your site (go to Appearance > Themes > Install and activate the official WooCommerce theme Storefront for a few mins and check if your issue appears with our theme only or with the default WooCommerce theme too).
Let us know the result. In case you get the same result independently of the activated theme, it means there is really no XStore fault.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, Finleydesign,

Thank you for contacting us and for using XStore.

Could you please record a video of the problem?

We can’t log in, unfortunately. Just loader and that’s all. Please check. Do you have restrictions by ip or a plugin that may cause this issue?

Kind Regards,
8theme team

Hello,

Thank you for contacting us and for using XStore.

Please read the documentation of the plugin – https://www.sliderrevolution.com/help-center/ We trust that the information provided there will be of significant assistance to you.

Kind Regards,
8theme team

Hello,

We appreciate your prompt response.

You’re welcome, and have a nice day too!

Kind Regards,
8theme team

Hello, Gulsher Ali,

We appreciate your prompt response.

https://www.8theme.com/documentation/docs/fake-sale-popup-2/

In order to troubleshoot the issue you are experiencing, we suggest that you try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.

If it is not the fault of plugins, please provide FTP access, we will check the problem more deeply.

To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

Hello,

Thank you for using our theme.

Please make sure that you translated XStore Core plugin.
Provide us with temporary wp-admin access, so we can check your settings.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello,

Thank you for using our theme.

Please go to Header Builder > Main menu > Computed box > change any value > Save. Close Theme Options and check the result on frontend, borders should disappear.

Kind Regards,
8theme team

Hello @ubansal,

Thank you for your response.

About FTP access, we do not need screenshots, we need texts, so we can copy and use them (FTP host, FTP username, FTP password, FTP port, FTP encryption).

Best regards,
8Theme’s Team

Hello, Sumit,

In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.

Kind Regards,
8theme team

Hello, Sumit,

Please upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Kind Regards,
8theme team