Forum Replies Created

Viewing 30 posts - 14,641 through 14,670 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2023 at 14:32

    Hello, HUSSTLE,

    1/ About “lng-2012 – I see a full width “Add to Quote” button; however, on 11-38-400m – the button is smaller. Could this be because of the product text?“ =

    .woocommerce.single-product .product .yith-ywraq-add-to-quote {
    width: 100%;
    }

    2/
    The difference between those products are in their types (Simple product VS Variable product). In Variable product in sticky cart section we output the cart form in popup by clicking the button → https://prnt.sc/DRBhrkkr4jEu – there is shown your “ask for a quote” button. Also we recommend you to add next custom CSS for styling the button even more better in sticky cart section:

    .etheme-sticky-cart .add-request-quote-button.button {
        width: 100%;
        flex-basis: 100%;
        margin-top: 12px;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2023 at 14:17

    Hello,

    Please always double-check your admin access before sending it to us → https://prnt.sc/yy4Sj6wyoPP_

    In the situation we have now:
    1/ You sent us twice not correct admin access
    2/ Furthermore now we need to wait again until you have time to find/create the correct access and send them to us
    3/ Only then we will ask one of our devs to take a look closer

    That is why we created such an article → https://prnt.sc/_RkF1zfZeh1f
    https://www.8theme.com/topic/please-read-before-you-post-an-issue/#post-304739

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2023 at 14:14

    Hello, @mehdisaddiki10,

    Thank you for your video.

    We have noticed that you have successfully activated the AMP version on your size for mobiles. Consequently, the menu is now functioning optimally for mobiles.

    We highly recommend the continued use of AMP. For more information on this, kindly refer to our article on General Info AMP at https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/.

    We regret to inform you that we are unable to provide assistance for issues arising from third-party code. Our support services are limited to our default code only.

    Thank you for your understanding.

    Best Regards,
    8Theme’s Team.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2023 at 14:05

    Hello, Filiphdan,

    We appreciate your prompt response.

    Please try to use the next custom CSS code:

    .header-top .wpml-ls-legacy-dropdown a {
        background-color: transparent;
        color: #222;
        border: none;
    }
    .header-top .wpml-ls-legacy-dropdown .wpml-ls-current-language:hover>a {
        color: #222;
        opacity: .8;
        background-color: transparent;
    }
    .header-top .wpml-ls-legacy-dropdown .wpml-ls-sub-menu {
        border: none;
        background-color: white;
        width: 200px;
        padding: 6px 0px;
        border: 1px solid #e1e1e1;
    }
    .header-top .wpml-ls-legacy-dropdown .wpml-ls-sub-menu a {
        color: #222;
        padding: 10px 15px 10px 15px;
    }
    .header-top .wpml-ls-legacy-dropdown .wpml-ls-sub-menu a:hover {
        opacity: 0.7;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2023 at 10:46

    Hello, Alfi,

    We appreciate your prompt response.

    Unfortunately, it is not possible to display swatches on the shop page in the same way as on the single product page. You may try to reconfigure the ‘Add to Cart’ block using options from the following section: Customizer -> WooCommerce (Shop) -> Products Design.

    Please do not add new questions here, please open new topics for new questions – https://www.8theme.com/forums/xstore-wordpress-support-forum/
    After submitting a new topic with your question “I thing the Variation Switches settings in the customizer doesn’t work or I do something wrong because if I activate it there is no difference!!!”, provide URL of your site and temporary wp-admin access via the Private Content area, so we can check your settings.

    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2023 at 09:47

    Hello, Azza,

    We appreciate your prompt response.

    Contact support of WooCommerce plugin, or provide temporary wp-admin access, and we will check your settings.

    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2023 at 09:41

    Hello, Theo,

    Fixed via child theme > functions.php file.
    (Unfortunately, due to the specific functionality of the Gtranslate plugin, texts that are transmitted through js are not translated. Please refer to the details in the screenshot – https://prnt.sc/6W-siOOsZeeE
    All such moments need to be translated through the child theme in the following format:

    
    add_filter('etheme_sten_wc_params', function($params){
        if (get_bloginfo("language") == 'nl'){
            $params['add_to_cart_btn_text'] = 'Toevoegen aan winkelwagen';
            $params['read_more_btn_text'] = 'Lees meer';
            $params['read_more_about_btn_text'] = 'Over';
            $params['read_more_for_btn_text'] = 'for';
            $params['select_options_btn_text'] = 'Opties selecteren';
            $params['i18n_no_matching_variations_text'] = 'Er zijn geen producten die overeenkomen met uw selectie. Kies een andere combinatie.';
        }
        return $params;
    });

    )

    Please check the next screenshot https://prnt.sc/XQDhwCthy0xH Do you prefer to hide the text maybe?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2023 at 08:53

    Hello, Fatunicorn,

    Thank you for contacting us and for using XStore.

    Please provide us with temporary wp-admin and FTP access, we will check what can be done to help you.

    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
    To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

    Waiting for your reply.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2023 at 08:50

    Hello, Bnourse,

    You’re welcome!

    Yes, it will be added in the next theme update.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2023 at 07:35

    Hello, Theo,

    We appreciate your prompt response.

    We will have another specialist review your inquiry in greater detail and will be in touch with you.

    Please be patient and do not change access.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 31, 2023 at 16:20

    Dear Massimo,

    You’re welcome!

    Should you have any other inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 31, 2023 at 16:18

    Hello, HUSSTLE,

    Thank you for your response.

    Please try to use the next custom CSS code:

    .woocommerce.single-product .product .yith-ywraq-add-to-quote {
        flex-basis: 100%;
    }
    .woocommerce.single-product .product .yith-ywraq-add-to-quote .add-request-quote-button.button {
        width: 100%;
        text-align: center;
        display: inline-flex;
        align-items: center;
        justify-content: center;
    }

    > https://prnt.sc/gl3eju3-ldol

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 31, 2023 at 16:17

    Hello, Creativesite,

    Please change this code https://www.8theme.com/topic/single-product-page-change-color-and-size-of-the-original-and-on-sale-price/#post-366261 to:

    .single-product .et_product-block > .price bdi, .product-content .price bdi {
        font-size: 20px;
    }
    .single-product .et_product-block > .price del bdi, .product-content .price del bdi {
        color: gray;
        font-size: 17px;
    }

    We hope this answer is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 31, 2023 at 16:14

    Hello, Seema,

    We appreciate your prompt response.

    Regrettably, we are unable to accommodate your request at this time.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 31, 2023 at 16:11

    Hello, Rana,

    Please clear cache and check now.
    We added next custom CSS:

    .off-canvas-sidebar-opened .main-products-loop a {
        pointer-events: none;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 31, 2023 at 16:08

    Hello, Gloucestershire IT-LAB,

    We appreciate your prompt response.

    Please provide temporary wp-admin access, so we can check your settings.

    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 31, 2023 at 16:06

    Hello, Massimo,

    We would like to inform you that the functionality of our search element is derived from the XStore Core plugin. Consequently, it cannot be modified through the child theme. Please be aware that any custom changes you make will be lost after each update.

    If you are interested in incorporating our search feature on a page that has been developed using Elementor, we recommend using the following element: https://prnt.sc/0jjqJW0XEED3

    If you would like to request a new feature be added or some functionality improved, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it to one of our upcoming updates.

    We would like to suggest that you may also consider using a third-party plugin instead of our search function. However, please be aware that we cannot be held accountable for the performance or functionality of these plugins.

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 31, 2023 at 15:55

    Hello, Jimmy,

    We appreciate your prompt response.

    Could you please check how it works when Advanced Layout is disabled in Theme Options > WooCommerce > Cart/Checkout Layout?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 31, 2023 at 15:54

    Hello, Bnourse,

    Thank you for contacting us and for using XStore.

    Unfortunately, we are unable to connect via FTP.
    You can independently replace the following files:
    https://we.tl/t-gDR1LAbk4P

    wp-content\themes\xstore\framework\woo.php
    wp-content\themes\xstore\woocommerce\content-product.php
    wp-content\themes\xstore\woocommerce\content-product-slider.php

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 31, 2023 at 15:50

    Hello,

    Please clear cache and check now. The fonts have been disabled due to changes in the child theme, which were made in the functions.php of the child theme.

    Kind Regards,
    8theme team.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 31, 2023 at 15:49

    Hello, Peter,

    Fixed (changes were done in xstore/framework/woo.php).

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 31, 2023 at 15:47

    Hello, Gloucestershire IT-LAB,

    We appreciate your prompt response.

    Please read this article – https://www.8theme.com/documentation/xstore/woocommerce/product-images/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 31, 2023 at 15:40

    Hello, Lanxiaodj,

    Thank you for your response.

    .et-mailchimp:not(.classic-button) input[type=submit] {
        background-image: url(https://xstore.8theme.com/elementor/demos/minimal-fashion02/wp-content/uploads/sites/69/2021/10/Icon.svg);
        background-size: auto;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 31, 2023 at 15:01

    Hello, Gloucestershire IT-LAB,

    Thank you for contacting us and for using XStore.

    We kindly request you to adjust the logo width in the content area of the header builder from 1 column to either 2 or 3 columns.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 31, 2023 at 14:56

    Hello, Jimmy,

    Thank you for contacting us and for using XStore.

    Please record a video of what should we do to be able to see the problem on your site.

    Note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

    Also, provide FTP access, we will check what can be done to help you.
    To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 31, 2023 at 14:35

    Hello, Azza,

    Thank you for contacting us and for using XStore.

    1/ Please enable Classic widgets in Theme Options > General > Enable Classic Widgets Panel.

    2/ https://wordpress.org/support/topic/woocommerce-error-40/

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 31, 2023 at 14:32

    Hello, Artibdfl,

    We can suggest next workarounds:
    1/ Disable Mobile User-Scalable (Theme Options → General);
    2/ remove the search function from the mobile panel and utilize it in the header as an element. However, the zoom feature will still be present as certain phones operate in this manner https://makersaid.com/disable-safari-auto-zoom-on-form/
    3/ Use another plugin for search purposes, which can also be added to the mobile header or mobile panel as a static block (more element).

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 31, 2023 at 14:29

    Hello, Creativesite,

    We appreciate your prompt response.

    Please try to use the next custom CSS code:

    .content-product .price bdi {
        font-size: 20px;
        color: red;
    }
    .content-product .price del bdi {
        font-size: 17px;
        color: #888;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 31, 2023 at 14:27

    Hello, Creativesite,

    We appreciate your prompt response.

    Please change this code:
    https://prnt.sc/xkUQ7A6jSMpD
    to:

    .single-product .et_product-block > .price bdi {
        font-size: 20px;
    }
    .single-product .et_product-block > .price del bdi {
        color: gray;
        font-size: 17px;
    }
    

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 31, 2023 at 13:50

    Hello, Arbadev,

    The issue has been resolved. We have added the following custom CSS to Customize -> Theme Custom CSS -> Global CSS.

    .s_widgets-open-close .sidebar .sidebar-widget:not(.sidebar-slider)>.widget-title>span:after{
        z-index: 1;
    }

    Please clear cache and check.

    Kind Regards,
    8theme team

  • 1 2 3 488 489 490 2,273 2,274 2,275
    Viewing 14,670 results - 14,641 through 14,670 (of 68,227 total)
Viewing 30 posts - 14,641 through 14,670 (of 68,227 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.