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Viewing 30 posts - 14,611 through 14,640 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 3, 2023 at 06:54

    Hello, GTP,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    Theme Options > GDPR & Cookies.
    Please read the next article in our documentation – https://www.8theme.com/documentation/xstore/support/cookies/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 3, 2023 at 06:42

    Hello, Kennylinno1,

    Thank you for contacting us and for using XStore.

    Could you provide temporary wp-admin access? We will help you.

    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 3, 2023 at 06:40

    Hello,

    Thank you for contacting us and for using XStore.

    Private Content

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 3, 2023 at 06:36

    Hello, Alfi,

    We appreciate your prompt response.

    1/ We’ve just resaved your settings for attributes and it solved your question.

    2/ There is no quick solution, unfortunately. Please post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 3, 2023 at 06:28

    Hello, Alessandro,

    We appreciate your prompt response.

    Don’t forget to clean the FB cache for products/pages you already shared https://developers.facebook.com/tools/debug/sharing/

    Unicode Decimal Code ” – https://www.codetable.net/decimal/8221 https://www.ascii-code.com/html-symbol

    Yes, please use commas.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 3, 2023 at 06:19

    Hello, Filiphdan,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    Please do the next steps:
    1/ Make sure that the Classic Widgets option is activated via Theme Options > General.
    2/ Go to Appearance > Widgets > edit content of Shop sidebar area https://www.8theme.com/documentation/xstore/support/widgets-custom-widget-areas/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 3, 2023 at 06:16

    Hello, Coffeedog,

    We appreciate your utilization of XStore.

    To make the necessary changes, kindly follow these steps: Click on ‘Edit Template’, then you can modify the subject – https://prnt.sc/eojRgvWmXnHb

    We trust this information will be of assistance to you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 3, 2023 at 06:11

    Hello, @filiphdan,

    You’re welcome!
    To show appreciation to our development team, please consider rating our theme with 5 stars on ThemeForest. We value your feedback and it motivates us to continue creating high-quality products. Thank you for your support! https://themeforest.net/downloads

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 3, 2023 at 06:08

    Hello, Filiphdan,

    You’re welcome!

    Best Regards,
    Team 8Theme.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 3, 2023 at 06:07

    Hello, Harapalsinh,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    We would like to bring to your attention that the screenshot you provided was not taken from our demo. Consequently, we must inform you that the functionality you referred to is not included in our theme. However, we do offer variation swatches for variable products. For your convenience, we have provided a video link with examples – https://youtu.be/LgzC4iK-j6A?feature=shared.

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 2, 2023 at 15:46

    Hello, Alessandro,

    What service do you use to test this, could you provide the URL of the service?

    Please go to Theme Options > SEO > enter any test text into the Custom Meta Description area and check then.

    If this doesn’t give the desired result, please describe the desired result in more detail, where exactly, and what exactly test you want to get.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 2, 2023 at 15:39

    Hello,

    Private Content

    Kind Regards,
    8theme team.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 2, 2023 at 14:58

    Hello, Theo,

    We have corrected these errors by adding the following code to the functions.php of the child theme:

    add_filter('woocommerce_product_related_products_heading', function($params){
        return 'Gerelateerde producten';
    });

    and the subsequent code in Customizer -> Theme Custom CSS -> Global CSS.

    .products-grid .product-details .quantity-wrapper .button,
    .product-slide .product-details .quantity-wrapper .button
    {
        font-size: 0;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 2, 2023 at 14:17

    Hello, @Eulice,

    We appreciate your prompt response.

    Please check how it works with the default WooCommerce theme – Storefront activated on your site (go to Appearance > Themes > Install and activate the official WooCommerce theme Storefront for a few mins https://prnt.sc/Rc1POnxDBSrq and check the single product page).

    In case, the translation doesn’t work even when the Storefront theme is activated, it means there is no fault of the theme, and WPML support should be able to help you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 2, 2023 at 14:12

    Hello, @Kevin,

    We’ve recorded a video for you. Please the check private content area.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 2, 2023 at 14:06

    Hello, Rana,

    Thank you for contacting us and for using XStore.

    Please provide temporary wp-admin access, so we can check your settings.

    Try to set “Query type” > “Or” for all filters – https://prnt.sc/U0D62js4Jcdh

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 2, 2023 at 14:04

    Hello, @Kevin,

    We appreciate your prompt response.

    We’ve checked the Categories filter on your Shop page and we do not see the problem on your site, right now. Have you solved the problem? Please clear cache and check one more time.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 2, 2023 at 13:59

    Hello,

    Thank you for your response.

    We will have another specialist review your inquiry in greater detail and will be in touch with you.

    Please be patient and do not change access.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 2, 2023 at 13:57

    Hello, Alfi,

    Thank you for contacting us and for using XStore.

    Please post separate topics for separate questions – https://www.8theme.com/forums/xstore-wordpress-support-forum/

    Here is our video tutorial – https://youtu.be/LgzC4iK-j6A?feature=shared

    Private Content.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 2, 2023 at 13:31

    Hello,

    Thank you for your response.

    We will have another specialist review your inquiry in greater detail and will be in touch with you after the weekend.

    Please be patient and do not change access.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 2, 2023 at 13:29

    Hello, Michaelmilauskas,

    Thank you for contacting us and for using XStore.

    We have built-in XStore icons – https://xstore.8theme.com/xstore-icons/ , but icons on the demo are not from our collection. The demo uses free icons found by our designer online. Sorry, but he already does not remember from where the icons of this set were found.

    Maybe this image search engine will help you to locate the image sources – https://www.tineye.com/.

    If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 2, 2023 at 13:23

    Hello, GTP,

    Thank you for contacting us and for using XStore.

    Do you use WPBakery or Elementor?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 2, 2023 at 13:21

    Hello, Fuzzillogic,

    Thank you for contacting us and for using XStore.

    Elementor plugin has 2 versions: free and Pro. Elementor plugin author does not offer a developer license for the Pro version and does not allow to built-in Pro version of the plugin to themes. So, the Pro version was never included in XStore. All our demos are built using the free version of the Elementor plugin and XStore Elementor elements. So, Elementor Pro is not required, but we are compatible with it.

    If you use the default page (not page template created using Elementor Pro) then you can manage the shop page settings under Theme Options > WooCommerce > Shop > Shop page layout, product styles etc.

    The shop page is a catalog page for products that cannot be edited using the Elementor free version by default. To be able to edit the Shop page using Elementor, you need a Pro version of the plugin, and this is independent of our theme.

    If you decide to purchase the Elementor Pro plugin, contact their support first to find out if they offer all you need for customize Shop and Cart pages, because such questions are independent of the theme on your site, so we can’t assist you.

    We hope this information is helpful.

    If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 2, 2023 at 13:07

    Hello, SaadSohailK,

    Thank you for contacting us and for using XStore.

    There is no such possibility, unfortunately.

    For the identification of mobile devices, we utilize the default function WP wp_is_mobile().

    You can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.
    Or
    For minor customization requests, we suggest considering paid customization services. You may submit a customization request to the Codeable team via their website: https://www.codeable.io/?ref=qGTdX
    Or
    Acceptance as it is right now.

    If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 2, 2023 at 12:54

    Hello, @Eulice,

    We appreciate your prompt response.

    Please answer next questions:
    1/ Provide URL of the product with the problem.

    2/ When Single Product Builder is disabled the translation for full description work fine?

    3/ How does it work when not our theme, but the Storefront theme is activated?

    4/ Could you provide FTP access? To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

    Waiting for your reply.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 2, 2023 at 12:45

    Hello, Muhammad Talha,

    Thank you for contacting us and for using XStore.

    Please read our documentation – https://www.8theme.com/documentation/xstore/xstore-features/progress-bar/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2023 at 15:46

    Hello, HUSSTLE,

    There is no easy solution here, unfortunately.

    You can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.
    Or
    For minor customization requests, we suggest considering paid customization services. You may submit a customization request to the Codeable team via their website: https://www.codeable.io/?ref=qGTdX
    Or
    Acceptance as it is right now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2023 at 15:32

    Hello, Jimmy,

    “However the mega menu is also not loading correctly, is it also because elementor styles/scripts are not loaded correctly?” – yes.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2023 at 15:12

    Hello, Jimmy,

    1/ This page is broken because this one is not related to the theme and is styled directly from the Airwallex Online Payments Gateway plugin that is installed on your website.

    2/ You have activated – the XStore Advanced Sticky Header plugin & activated the Header overlap option -> https://prnt.sc/-JFEYv9ONtKR that creates such broken design on the after-checkout page -> https://prnt.sc/JyJ7G7TXFylC

    3/ We added the next custom CSS to your child-theme/style.css

    @media only screen and (min-width: 993px) {
        .et_b_dt_header-overlap .airwallex-content  {
            padding-top: 12em;
        }
    }
    .airwallex-content {
        margin-bottom: 5vw;
    }
    

    4/ About the broken footer it seems that on plugin “checkout” pages Elementor styles/scripts are not loaded correctly so they should check it from their side.

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2023 at 14:37

    Dear, Rana,

    Thank you for your response.

    1/ All should be fine.

    2/ Please submit this question in new topic – https://www.8theme.com/forums/xstore-wordpress-support-forum/
    Could you record a video of the problem for a better understanding?

    3/ By clicking the violation node button you can find that it comes from WooCommerce shipping methods and it is not related to our theme → https://prnt.sc/QDFys3H-Z9ZB . You can check how it works with the default WooCommerce theme – Storefront.

    Kind Regards,
    8theme team

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    Viewing 14,640 results - 14,611 through 14,640 (of 68,227 total)
Viewing 30 posts - 14,611 through 14,640 (of 68,227 total)
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