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Topic: Payment Getaway conflict with checkout page

jimmy

Participant

August 31, 2023 2:42 pm

Hi,

we are switching to a different payment processor called airwallex, however the plugin doesn’t seem to not compatible with your theme.

Once the proceed to checkout button is clicked, you will notice the whole layout is broken, here is the screenshot. https://ibb.co/ZXNbdxn

please take a look.

Thanks,
Jimmy
Site URL: hidden
Theme version: 9.1.13
WooCommerce version: 8.02

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support staff only.

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Rose Tyler

Support staff

August 31, 2023 2:56 pm

Hello, Jimmy,

Thank you for contacting us and for using XStore.

Please record a video of what should we do to be able to see the problem on your site.

Note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Also, provide FTP access, we will check what can be done to help you.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

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jimmy

Participant

August 31, 2023 3:25 pm

Hi, Here is the link for screen recording: https://www.awesomescreenshot.com/video/20389022?key=1b6c9ab73b54a559e9b956f0504fc36f

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support staff only.

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Rose Tyler

Support staff

August 31, 2023 3:55 pm

Hello, Jimmy,

We appreciate your prompt response.

Could you please check how it works when Advanced Layout is disabled in Theme Options > WooCommerce > Cart/Checkout Layout?

Kind Regards,
8theme team

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jimmy

Participant

September 1, 2023 1:42 am

Hi Rose,

Same result, the layout issue only occurs after clicking “proceed to checkout” before that everything is fine.

Best,
Jimmy

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Rose Tyler

Support staff

September 1, 2023 3:12 pm
Hello, Jimmy,

1/ This page is broken because this one is not related to the theme and is styled directly from the Airwallex Online Payments Gateway plugin that is installed on your website.

2/ You have activated – the XStore Advanced Sticky Header plugin & activated the Header overlap option -> https://prnt.sc/-JFEYv9ONtKR that creates such broken design on the after-checkout page -> https://prnt.sc/JyJ7G7TXFylC

3/ We added the next custom CSS to your child-theme/style.css

@media only screen and (min-width: 993px) { .et_b_dt_header-overlap .airwallex-content { padding-top: 12em; } } .airwallex-content { margin-bottom: 5vw; }

4/ About the broken footer it seems that on plugin “checkout” pages Elementor styles/scripts are not loaded correctly so they should check it from their side.

We hope this information is helpful.

Kind Regards,
8theme team
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jimmy

Participant

September 1, 2023 3:31 pm

Thanks for your reply, I have disabled the header overlap, it looks better now.

However the mega menu is also not loading correctly, is it also because elementor styles/scripts are not loaded correctly?

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Rose Tyler

Support staff

September 1, 2023 3:32 pm

Hello, Jimmy,

“However the mega menu is also not loading correctly, is it also because elementor styles/scripts are not loaded correctly?” – yes.

Kind Regards,
8theme team

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