Forum Replies Created

Viewing 30 posts - 14,671 through 14,700 (of 68,227 total)
1 2 3 … 489 490 491 … 2,273 2,274 2,275
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 31, 2023 at 12:52

    Hello, Filiphdan,

    Thank you for getting in touch with us.

    “WPML say i should contact the theme developer” – Could you provide us with screenshots of the conversation?

    https://wpml.org/documentation/getting-started-guide/language-setup/language-switcher-options/
    We do the next for you, please clear cache and check: https://prnt.sc/7BXNg5X9wyuc >
    https://prnt.sc/82uclTJgLi_s

    Let us know if you need any further assistance.

    Kind Regards,
    8theme team

    #366250 Copied In reply to: Changing Header to the organic Xstore demo
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 31, 2023 at 12:32

    Hello, Seema,

    Could you kindly provide an example of the menu you desire?

    We encourage you to review the menus on our demos at https://xstore.8theme.com for reference.

    Kind Regards,
    8theme team

    #366247 Copied In reply to: Search bar on my website is working wrong
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 31, 2023 at 12:29

    Hello, Arbadev,

    Thank you for contacting us and for using XStore.

    Could you please provide FTP access?
    To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

    #366246 Copied In reply to: Shop filter widget minimize and maximize icons.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 31, 2023 at 12:28

    Hello, Theo,

    We appreciate your prompt response.

    We can’t connect to FTP, unfortunately. Please check your credentials and try to connect by yourself using FileZilla https://filezilla-project.org/

    Kind Regards,
    8theme team

    #366245 Copied In reply to: Issues While Working on the Xstore Theme:
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 31, 2023 at 12:21

    Hello, Massimo,

    Thank you for contacting us and for using XStore.

    We can’t open your site – https://prnt.sc/LVpdlpu5fi0O

    All the available settings for the Search element in the site header can be located in the Header Builder > Search section.
    Please note that additional customization falls beyond the purview of our basic support scope.
    If you would like to pursue paid customization services, we recommend submitting a customization request to the Codeable team via their website: https://www.codeable.io/?ref=qGTdX

    Kind Regards,
    8theme team

    #366244 Copied In reply to: Customization of Search Element, full width form
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 31, 2023 at 12:16

    Hello, Seema,

    We appreciate your prompt response.

    Our theme searches by title and description of products, so in your case – https://prnt.sc/bhh2oKIaA23M > https://prnt.sc/-yi2Yd_kbM-H (“tops” is in the description).

    Kind Regards,
    8theme team

    #366241 Copied In reply to: Search bar on my website is working wrong
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 31, 2023 at 12:09

    Hello, @mehdisaddiki10,

    We appreciate your prompt response. However, your query remains somewhat ambiguous to us. We kindly request you to provide some screenshots or a video to help us better comprehend your request or the desired outcome.

    Please be informed that we do not undertake responsibility for custom coding, and any additional customization falls outside the purview of our basic support.

    Best Regards,
    8Theme’s Team.

    #366240 Copied In reply to: my home page it blocks the menu I don’t know why
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 31, 2023 at 12:04

    Hello, Alfi,

    Thank you for contacting us and for using XStore.

    “Add to cart” button on what exactly page do you mean? Please describe your request in more detail, with dome screenshots or examples.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    #366239 Copied In reply to: Xstore "Add to cart button" takes user to homepage
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 31, 2023 at 11:08

    Hello, Arhaam,

    Thank you for contacting us and for using XStore.

    1/ There is a critical error on the site, so enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

    2/ Single Product Builder > Add to cart > Sticky Cart > Off.

    Kind Regards,
    8theme team

    #366236 Copied In reply to: AMP not working also need to disable add to cart sticky panel.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 31, 2023 at 11:05

    Hello,

    Thank you for contacting us and for using XStore.

    1/ We can’t log in. Please next time make sure that credentials are correct.

    2/ We’ve checked your Shop page as shown in your video (Private Content), and we do not see a problem.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    #366235 Copied In reply to: Problems with Masonry on Product/Shop archive
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 31, 2023 at 10:57

    Hello, HUSSTLE,

    Thank you for contacting us and for using XStore.

    Please provide the URL of the product page from your site and temporary wp-admin access, so we can take a closer look.

    If you would like to request a new feature be added, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it to one of our upcoming updates.

    Kind Regards,
    8theme team

    #366233 Copied In reply to: Request a quote button integration -YITH
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 31, 2023 at 10:55

    Hello, Coffeedog,

    Thank you for contacting us and for using XStore.

    Please try to set the next size https://prnt.sc/35FOIZN9GJFR in Elementor settings – https://prnt.sc/UMIXv7xxhXQ4

    Also, we would recommend you use a graphics editor and prepare images (make them the same size) before uploading images to your media gallery.

    Kind Regards,
    8theme team

    #366232 Copied In reply to: there somewhere I can set it to put all images in the same resolution BLOG
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 31, 2023 at 09:12

    Hello, Seema,

    Our theme searches by title, description, SKU, posts, and pages, but does not search by tags, brands, or categories. For more information, please refer to the following link: https://www.8theme.com/topic/include-brands-in-search-results/.

    If you would like to request that this feature be added, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it to one of our upcoming updates.

    Kind Regards,
    8theme team

    #366226 Copied In reply to: Search bar on my website is working wrong
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 31, 2023 at 09:03

    Hello, Artibdfl,

    You’re welcome!

    Kind Regards,
    8theme team

    #366225 Copied In reply to: Show rating count in product card details
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 31, 2023 at 09:03

    Hello, Artibdfl,

    We’ve checked the situation on your site, and we do not see any problem from our theme side.
    We’ve changed the image URL in the product description (Private Content) , so you can check “Universal Nutrition Animal Cuts” now.
    About the situation with images in the Media library, we would recommend you contact your hosting provider and WordPress support. To confirm that this situation is independent of our theme, you can temporarily activate any other theme on the site and check the Media library content.

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    #366224 Copied In reply to: Old image Data importing/visibility issue in xstore theme
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 31, 2023 at 07:15

    Hello,

    We appreciate your prompt response.

    Please provide screenshots of how and where you use the shortcode.

    Kind Regards,
    8theme team

    #366213 Copied In reply to: Trying to move this shipping progress bar
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 31, 2023 at 07:14

    Hello, Lanxiaodj,

    Ok, we will share the code, just provide us with URL of page from which you took the screenshot, please.

    Kind Regards,
    8theme team

    #366212 Copied In reply to: How to replace a submit button with an SVG arrow in a newsletter form
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 30, 2023 at 16:33

    Hello, Filiphdan,

    Thank you for your response.

    We added a Text element into the Footer Copyrights Left area, and you can add an Image into Footer Copyrights Right https://prnt.sc/8pQXUnyACh7v

    Another way is to edit your Prefooter static block and add one more row with the desired content there.

    Kind Regards,
    8theme team

    #366170 Copied In reply to: Footer below footer that displays copywrigth and acepted payments
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 30, 2023 at 16:14

    Hello, Tal,

    We added the new option to your site https://prnt.sc/y3IDfSKEvLu5
    Currently, the Advanced Layout is disabled. Does the problem persist?

    Kind Regards,
    8theme team

    #366168 Copied In reply to: hey problem with checkout page with new card system
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 30, 2023 at 16:11

    Hello, Filiphdan,

    Should you have any other inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance.

    Kind Regards,
    8theme team

    #366167 Copied In reply to: Changing Header to the organic Xstore demo
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 30, 2023 at 16:10

    Hello, Filiphdan,

    Kindly attempt to incorporate a top margin of 30px for the row.

    Kind Regards,
    8theme team

    #366166 Copied In reply to: Shadom effect on home Main Banner – Best way to do it
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 30, 2023 at 15:58

    Hello,

    Thank you for your response.

    Please provide FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption). To create FTP access, please contact your hosting provider for assistance.

    Kind Regards,
    8theme team.

    #366164 Copied In reply to: icons light- my website speed optimization
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 30, 2023 at 15:53

    Hello, Filiphdan,

    Thank you for contacting us and for using XStore.

    Appearance > Widgets > Footer Copyrights.

    Read more – https://www.8theme.com/documentation/xstore/theme-installation/8theme-page-post-layout-settings-8theme-post-options/

    Kind Regards,
    8theme team

    #366163 Copied In reply to: Footer below footer that displays copywrigth and acepted payments
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 30, 2023 at 15:51

    Hello, Diana Nikolova,

    You’re welcome!

    Kind Regards,
    8theme team

    #366162 Copied In reply to: Woocommerce payments is not working……………………
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 30, 2023 at 15:49

    Hello, Filiphdan,

    Thank you for contacting us and for using XStore.

    Try to use Box shadow for a row or column https://prnt.sc/hLvqQY1mXrHT

    https://www.cssportal.com/css3-box-shadow-generator/

    Kind Regards,
    8theme team

    #366161 Copied In reply to: Shadom effect on home Main Banner – Best way to do it
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 30, 2023 at 15:43

    Hello, Kevin,

    We appreciate your prompt response.

    Please try the next:
    Theme Options > WooCommerce > Shop > Shop page layout > Products Masonry > Off.
    Add the next code in Theme Options > Theme custom CSS:

    .main-products-loop .product, .products-loop .product, .carousel-area .product-slide .product {
    display: flex;
    justify-content: center;
}
.products-loop .ajax-content, .products-loop {
    display: flex;
    flex-wrap: wrap;
    flex: 1;
}
.content-product {
    flex-direction: column;
    justify-content: space-between;
    display: flex;
    flex: 1;
}
.content-product .quantity-wrapper {
    margin-right: auto;
    margin-left: auto;
}
.swiper-container {
    display: flex;
    align-items: stretch;
}
.product-slide .product {
    display: flex;
    height: 100%;
}
.swiper-wrapper {
    height: auto;
}

    Kind Regards,
    8theme team

    #366159 Copied In reply to: Comment faire pour aligner les produits ?
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 30, 2023 at 15:37

    Hello, Filiphdan,

    You’re welcome!

    Kind Regards,
    8theme team

    #366158 Copied In reply to: Small problem with borders after placing the separator
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 30, 2023 at 15:37

    Hello, Diana Nikolova,

    As we can see, it works fine now -https://gyazo.com/0c9da0ec38ad7a7588d21aa2da483c78
    Have you solved the problem?

    Kind Regards,
    8theme team

    #366157 Copied In reply to: quantity amount
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 30, 2023 at 15:34

    Hello, Alessandro,

    Please check how it works when the default WooCommerce theme – Storefront is activated on the site.
    If you get the same behavior, it means the situation is independent of our theme.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    #366156 Copied In reply to: Site preview when shared with the shop link
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 30, 2023 at 15:10

    Hello, MAHDAR,

    Thank you for your response.

    1/ We understand your query, however, we believe that your request might not be feasible. Nonetheless, you are welcome to attempt it by following the instructions provided in this link: https://www.sliderrevolution.com/faq/build-a-hamburger-menu-with-slider-revolution/

    2/ We do not utilize additional plugins for menus https://www.8theme.com/documentation/xstore/menu-set-up/ , hence we are unable to provide any recommendations in this regard.

    Kind Regards,
    8theme team

    #366149 Copied In reply to: Create a header menu
  • 1 2 3 … 489 490 491 … 2,273 2,274 2,275
    Viewing 14,700 results - 14,671 through 14,700 (of 68,227 total)
Viewing 30 posts - 14,671 through 14,700 (of 68,227 total)
1 2 3 … 489 490 491 … 2,273 2,274 2,275

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