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Topic: Not able to edit pages with theme change

relstone

Participant

September 10, 2023 12:30 am

I updated my theme to xstore and now I cannot edit my pages, design, or do anything with the pages period. I swapped the theme off and then could edit them I need assistance in resolving this theme conflict. I am also having issues with the stylings as they are acting weird, the footer will randomly clear its styling and shift to the left.
Site URL: hidden
Theme version: 5.1.13
WooCommerce version: 8.0.3

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Rose Tyler

Support staff

September 10, 2023 6:29 am

Hello, Relstone,

Thank you for getting in touch with us.

We can’t log in, unfortunately. Please provide the correct username and password.

About SFTP, we can’t connect also. Please check your credentials and try to connect by yourself using FileZilla https://filezilla-project.org/

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

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relstone

Participant

September 10, 2023 1:07 pm

please look at private

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Rose Tyler

Support staff

September 10, 2023 1:15 pm

Hello, Relstone,

Please check one more time – https://prnt.sc/s57pRhYKz7Va
https://prnt.sc/MwZxHTuQHLQy and provide correct wp-admin and FTP access.

Kind Regards,
8theme team

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relstone

Participant

September 10, 2023 9:59 pm

Please check the private content

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Rose Tyler

Support staff

September 11, 2023 2:48 pm

Hello, Relstone,

We appreciate your prompt response.

We kindly request that the PHP version be downgraded from 8.2.8 to 7.x (prior to 8) or to 8.0. We suspect that the issue may be due to the PHP version.

Kind Regards,
8theme team

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relstone

Participant

September 11, 2023 9:30 pm

Hello

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Rose Tyler

Support staff

September 12, 2023 9:35 am

Hello, Relstone,

We appreciate your prompt response.

1/ As we can see, pages can be edited using Elementor on your site. We added a screenshot in the Private Content area.

2/ To correct displaying the Footer static block should be added into this area – https://prnt.sc/KQ6tQw04CMTm
Please clear the cache and check now.

3/ “the theme not displaying the white pages” – What do you mean? Please describe the problem in more detail with screenshots and links.

Kind Regards,
8theme team

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relstone

Participant

September 12, 2023 10:04 pm

Private

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relstone

Participant

September 13, 2023 1:53 am

.

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Rose Tyler

Support staff

September 13, 2023 5:16 am

Hello, Relstone,

We appreciate your prompt response.

We created a new page on your site without any problems – https://prnt.sc/uWFFKT-VRSL_

Please try to clear cache of your browser and also try to use another browser.

Record a video of the problem you face for us. Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

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