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Not able to edit pages with theme change

This topic has 11 replies, 2 voices, and was last updated 7 months, 3 weeks ago ago by Rose Tyler

relstone

Participant

September 10, 2023 at 00:30

I updated my theme to xstore and now I cannot edit my pages, design, or do anything with the pages period. I swapped the theme off and then could edit them I need assistance in resolving this theme conflict. I am also having issues with the stylings as they are acting weird, the footer will randomly clear its styling and shift to the left.

Please, contact administrator
for this information.

#367101 Copied Theme version: 5.1.13 WooCommerce version: 8.0.3

10 Answers

Rose Tyler

Support staff

September 10, 2023 at 06:29

Hello, Relstone,

Thank you for getting in touch with us.

We can’t log in, unfortunately. Please provide the correct username and password.

About SFTP, we can’t connect also. Please check your credentials and try to connect by yourself using FileZilla https://filezilla-project.org/

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#367111 Copied

relstone

Participant

September 10, 2023 at 13:07

please look at private

Please contact administrator
for this information.

#367131 Copied

Rose Tyler

Support staff

September 10, 2023 at 13:15

Hello, Relstone,

Please check one more time – https://prnt.sc/s57pRhYKz7Va
https://prnt.sc/MwZxHTuQHLQy and provide correct wp-admin and FTP access.

Kind Regards,
8theme team

#367133 Copied

relstone

Participant

September 10, 2023 at 21:59

Please check the private content

Please contact administrator
for this information.

#367157 Copied

Rose Tyler

Support staff

September 11, 2023 at 14:48

Hello, Relstone,

We appreciate your prompt response.

We kindly request that the PHP version be downgraded from 8.2.8 to 7.x (prior to 8) or to 8.0. We suspect that the issue may be due to the PHP version.

Kind Regards,
8theme team

#367224 Copied

relstone

Participant

September 11, 2023 at 21:30

Hello

Please contact administrator
for this information.

#367260 Copied

Rose Tyler

Support staff

September 12, 2023 at 09:35

Hello, Relstone,

We appreciate your prompt response.

1/ As we can see, pages can be edited using Elementor on your site. We added a screenshot in the Private Content area.

2/ To correct displaying the Footer static block should be added into this area – https://prnt.sc/KQ6tQw04CMTm
Please clear the cache and check now.

3/ “the theme not displaying the white pages” – What do you mean? Please describe the problem in more detail with screenshots and links.

Kind Regards,
8theme team

Please contact administrator
for this information.

#367286 Copied

relstone

Participant

September 12, 2023 at 22:04

Private

Please contact administrator
for this information.

#367334 Copied

relstone

Participant

September 13, 2023 at 01:53

.

Please contact administrator
for this information.

#367339 Copied

Rose Tyler

Support staff

September 13, 2023 at 05:16

Hello, Relstone,

We appreciate your prompt response.

We created a new page on your site without any problems – https://prnt.sc/uWFFKT-VRSL_

Please try to clear cache of your browser and also try to use another browser.

Record a video of the problem you face for us. Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#367343 Copied
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