Forum Replies Created

Viewing 30 posts - 14,401 through 14,430 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 11, 2023 at 15:39

    Hello,

    Thank you for contacting us and for using XStore.

    Here it is – https://prnt.sc/UJuhR89sceNE

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 11, 2023 at 15:38

    Hello, Atip,

    You’re welcome!

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 11, 2023 at 15:38

    Hello,

    Thank you for contacting us and for using XStore.

    If you are using our Slider or Sliders element for Elementor, you can do this as in next examples – https://xstore.8theme.com/elementor/demos/minimal-fashion02/slides-element/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 11, 2023 at 15:32

    Hello,

    Thank you for contacting us and for using XStore.

    You can select one of them (SEO settings from the theme or from 3rd party plugins), or even use both.
    Our settings were created for users who do not want to use an additional plugin, but it has fewer settings than a plugin.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 11, 2023 at 15:29

    Hello, Atip,

    Thank you for contacting us and for using XStore.

    Please rename https://prnt.sc/eJU8WjbdfgOX file to xstore-core-uk.po and https://prnt.sc/tF5zNCzyVqT_ to xstore-uk.po

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 11, 2023 at 15:06

    Hello, Filiphdan,

    Thank you for your response.

    We’ve checked the Shop page on your site, and we do not see any problem. Please check the screenshot in the Private Content area.

    Maybe you just need to clear cache and the problem will be solved.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 11, 2023 at 15:03

    Hello, ProdbyDaan,

    We’ve opened the old topic for you, and we will let you know any news after getting a response from dev team.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 11, 2023 at 14:48

    Hello, Relstone,

    We appreciate your prompt response.

    We kindly request that the PHP version be downgraded from 8.2.8 to 7.x (prior to 8) or to 8.0. We suspect that the issue may be due to the PHP version.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 11, 2023 at 14:14

    Hello, Marciano,

    Thank you for providing the screenshots.

    Could you kindly alter the specified option and verify the outcome on the category page via this link: https://prnt.sc/mY4SOx5Pp_W_?

    If the result does not meet your expectations, we would appreciate it if you could provide a detailed description of your request and the desired outcome.

    Thank you in advance for your cooperation. We eagerly await your response.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 11, 2023 at 09:31

    Hello, Frank,

    We wish to inform you that your inquiry will be forwarded to another specialist for a more detailed review. We anticipate getting back to you after a while. We apologize for the delay due to the weekend, and our developers are currently handling a high volume of requests.

    We kindly request your patience during this time and advise against changing your access.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 10, 2023 at 19:21

    Hello, Martincarpenter,

    We added the next code in child-theme/functions.php:

    add_filter( 'woocommerce_ajax_variation_threshold', function( $qty, $product ) {
        return 100;
    }, 10, 2 );

    Please clear cache and check now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 10, 2023 at 19:20

    Hello, Finleydesign,

    Yes, you can even upload the file to the child theme and check.
    However, if the problem persists, you may upload the one that was there (i.e., from the default WooCommerce).

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 10, 2023 at 16:46

    Hello, Niddy,

    You’re welcome!

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 10, 2023 at 16:17

    Hello, Eulice,

    We kindly request you to provide us with FTP access in order for us to assess the situation and determine the best course of action to assist you.

    To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 10, 2023 at 16:15

    Hello, Eulice,

    We appreciate your prompt response.

    You can activate the Full Width option in Theme Options > Single Product Builder > Layout.
    Or edit the description using Elementor and enable https://prnt.sc/kpkuqZM__Lv3 for section.

    We hope this information is helpful.

    Best Regards,
    Team 8Theme

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 10, 2023 at 16:07

    Hello, Niddy,

    Thank you for getting in touch with us.

    The content comes from an additional plugin, please check the screenshot in the Private Content area.

    Please check how it works when not our theme, but the Storefront theme is activated.
    If the behavior is the same, you need to contact support of the mentioned plugin.
    If this behavior persists with our theme only, please try to disable Advanced checkout via Theme Options, and check then.
    Please let us know the results of both tests.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 10, 2023 at 15:54

    Hello, Liva,

    Thank you for contacting us and for using XStore.

    Please add the next code in Theme Options > Theme Custom CSS > Mobile:

    .single-product-builder .et_product-block form.cart .quantity-wrapper:before {
        display: none;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 10, 2023 at 15:48

    Hello, Youcef,

    Thank you for contacting us and for using XStore.

    We would recommend you contact the support of the WooCommerce plugin first – https://wordpress.org/support/plugin/woocommerce/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 10, 2023 at 14:31

    Hello, Youcef,

    You’re welcome!

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 10, 2023 at 13:29

    Hello, Niddy,

    Thank you for getting in touch with us.

    Please describe your request in more detail.
    Where exactly do you want to use the icon?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 10, 2023 at 13:20

    Hello, Youcef,

    Thank you for contacting us and for using XStore.

    Please read about related products here – https://woocommerce.com/document/related-products-up-sells-and-cross-sells/ These products are independent of the theme.
    “Related Products is a section on some templates that pulls products from your store that share the same tags or categories as the current product.
    These products cannot be specified in the admin, but can be influenced by grouping similar products in the same category or by using the same tags.”

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 10, 2023 at 13:19

    Hello, Rakesh,

    Fixed. Please clear cache and check now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 10, 2023 at 13:15

    Hello, Relstone,

    Please check one more time – https://prnt.sc/s57pRhYKz7Va
    https://prnt.sc/MwZxHTuQHLQy and provide correct wp-admin and FTP access.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 10, 2023 at 13:13

    Hello, MAHDAR,

    Thank you for getting in touch with us.

    We’ve activated the Classic Widgets Panel in Theme Options > General. Please check now – https://prnt.sc/wX5b3HmtHTUq

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 10, 2023 at 12:30

    Hello, SaadSohailK,

    We appreciate your prompt response.

    Please try code from this topic – https://www.8theme.com/topic/sticky-add-to-cart-button-not-showing-full-product-title/#post-359825

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 10, 2023 at 11:39

    Hello, Esteban,

    Please try to add the next code in functions.php of the child theme:

    add_filter('woocommerce_email_styles', 'add_css_to_email', 99999999);
    
    function add_css_to_email($css) {
     $css .= '
     /* Put CSS here */
     @font-face{font-family:"Dancing Script";src: url(https://fonts.googleapis.com/css2?family=Dancing+Script&display=swap);format("truetype");font-display:swap}
    
     body, div, h2, h3, h4, td, tr, span {
       font-family: "Dancing Script", cursive;
     }';
     return $css;
    }

    Result -> https://prnt.sc/K-R4DQ-8YV3p

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 10, 2023 at 07:48

    Hello, Filiphdan,

    Thank you for getting in touch with us.

    Please provide the URL of the page with the problem and temporary wp-admin access.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 10, 2023 at 07:47

    Hello, SaadSohailK,

    Thank you for getting in touch with us.

    Please proceed by inserting the subsequent code into the following location: Theme Options > Theme Custom CSS.

    .product_list_widget li .product-title a, .sidebar-slider li .product-title a, .wishlist-dropdown li .product-title a {
        white-space: normal;
    }

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 10, 2023 at 07:42

    Hello, SaadSohailK,

    We appreciate your prompt response.

    Here is a new screenshot – https://gyazo.com/5968fe5f6329afcdef3c1fdaf0b94697

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 10, 2023 at 07:28

    Hello,

    Thank you for your response.

    We wish to inform you that your inquiry will be forwarded to another specialist for a more detailed review. We anticipate getting back to you after the weekend. We apologize for the delay, as our developers are currently handling a high volume of requests.

    We kindly request your patience during this time and advise against changing your access.

    Kind Regards,
    8theme team

  • 1 2 3 480 481 482 2,273 2,274 2,275
    Viewing 14,430 results - 14,401 through 14,430 (of 68,227 total)
Viewing 30 posts - 14,401 through 14,430 (of 68,227 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.