There is no such option, by default, unfortunately.
You can activate our Single Product Builder, and try to set elements like this – https://prnt.sc/YZa7HAx1UcDe , but it is not exactly what you requested.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
September 13, 2023 at 10:12
Hello, Seanpearse,
Have you solved the problem?
Is there anything else we can help you with?
Kind Regards,
8theme team
Rose Tyler
Support staff
September 13, 2023 at 05:57
Hello, CodedP,
We appreciate your prompt response.
We’ve disabled the Menu cache, please clear the cache of your browser and check the header now.
Kind Regards,
8theme team.
Rose Tyler
Support staff
September 13, 2023 at 05:53
Hello, Niddy,
Thank you for contacting us and for using XStore.
In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.
If there is no plugin fault, please let us know and provide temporary FTP access.
The problem can be caused by custom CSS code on your site. Please check the code or provide us with temporary wp-admin access, so we can take a closer look.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
Please try to clear cache of your browser and also try to use another browser.
Record a video of the problem you face for us. Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.
Thank you for your cooperation and we look forward to hearing from you soon.
Please provide a screenshot of the problem, for a better understanding.
Use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
Rose Tyler
Support staff
September 13, 2023 at 05:11
Hello, CodedP,
In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.
To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.
Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.
Kind Regards,
8theme team.
Rose Tyler
Support staff
September 12, 2023 at 19:10
Hello, Frank,
You have pointed out an issue on the following website: https://isofilter.shop/ However, access to this site: https://www.isofilter.es/ has been provided. No issues with AJAX have been detected on it, but the “TablePress” plugin is still not functioning properly (even with the default theme). Details can be found in the video (Private Content).
Kind Regards,
8theme team
Please contact administrator for this information.
Rose Tyler
Support staff
September 12, 2023 at 19:05
Hello,
We wish to inform you that a specific function in the child theme of the functions.php file has been modified to resolve an issue. You are welcome to verify this change at your earliest convenience:
from
function theme_enqueue_styles() {
etheme_child_styles();
}
to
function theme_enqueue_styles() {
etheme_child_styles();
if ( function_exists('is_product') && is_product()) {
global $etheme_styles;
$etheme_styles[] = 'mark-text';
wp_enqueue_style( 'etheme-mark-text');
}
}
Kind Regards,
8theme team
Rose Tyler
Support staff
September 12, 2023 at 19:04
Hello,
We’ve checked the situation on your site and settings, and we have not detected any errors related to the theme or plugins. The issue appears to be caused by a slow server response. Please refer to the screenshot for more details: https://prnt.sc/0qNzy_JATX3t
2/ We would also like to inform you that we have not yet started working on your site, so we did not do any changes there.
3/ What is the URL of your staging site?
Kind Regards,
8theme team
Rose Tyler
Support staff
September 12, 2023 at 14:16
Hello, Niddy,
Thank you for your request.
We are pleased to inform you that the icon will be incorporated in one of our forthcoming updates.
Kind Regards,
8theme team
Rose Tyler
Support staff
September 12, 2023 at 10:44
Hello, Helloaksjhf,
We appreciate your prompt response.
Could you provide temporary FTP access?
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.
Please provide screenshots of untranslated strings, then we will be able to say if they come from our theme, or from somewhere else.
Use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.
About “Falling back to source extraction because admin.pot is missing” – you need to contact WordPress support, as was mentioned in our previous response.
Kind Regards,
8theme team
Rose Tyler
Support staff
September 12, 2023 at 09:39
Hello, Helloaksjhf,
1/ You renamed the theme translation file incorrectly – https://prnt.sc/F3ymHEUofib6 , it should be xstore-de_DE.po
2/ WordPress translation should not be affected by our theme. Please try to activate any other theme and check the result. In case the problem with WP translation persists, you need to contact the support of WordPress.
Kind Regards,
8theme team
Rose Tyler
Support staff
September 12, 2023 at 09:35
Hello, Relstone,
We appreciate your prompt response.
1/ As we can see, pages can be edited using Elementor on your site. We added a screenshot in the Private Content area.
2/ To correct displaying the Footer static block should be added into this area – https://prnt.sc/KQ6tQw04CMTm
Please clear the cache and check now.
3/ “the theme not displaying the white pages” – What do you mean? Please describe the problem in more detail with screenshots and links.
Kind Regards,
8theme team
Please contact administrator for this information.
Rose Tyler
Support staff
September 12, 2023 at 08:10
Hello, Tal,
Thank you for contacting us and for using XStore.
Please try to add the next code in Theme Options > Theme Custom CSS > Mobile:
1/ We’ve checked from different devices and the video doesn’t disappear. Please check the Private Content.
2/ Please post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will add it in one of the upcoming updates. There is no ready solution right now, unfortunately.
If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Kind Regards,
8theme team
Please contact administrator for this information.
We regret to inform you that currently, there is no feature available to display the sidebar on the category page based on the number of products present.
We wish to inform you that your inquiry was forwarded to another specialist for a more detailed review. We apologize for the delay, as our developers are currently handling a high volume of requests.
We kindly request your patience during this time and advise against changing your access.
Kind Regards,
8theme team
Rose Tyler
Support staff
September 11, 2023 at 17:18
Hello, Eulice,
Thank you for your response, but we can’t connect:
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
Please check it. Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
Is there a restriction by ip or something else that doesn’t allow us to connect?
Kind Regards,
8theme team
Rose Tyler
Support staff
September 11, 2023 at 17:13
Hello, Marciano,
1/ We do not see Categories in your Shop sidebar – https://prnt.sc/ruoBgfqm9DPx Please add them and let us know.
2/ ” There is an option to switch of the category acordion” – what exactly option do you mean by this? Please provide a screenshot.
3/ “But we want this menu back on the Product page (when you are in a subcategory) so off/away when the subcategory’s are displayed in the field and on/visible when you are product deep in the menu. (after clicking a subccategory)” – sorry, but it is not clear, please provide URLs of pages where you want to see the widget and where you want to disable the widget.
