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Viewing 30 posts - 14,371 through 14,400 (of 68,227 total)

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Rose Tyler

Support staff

September 13, 2023 at 05:53

Hello, Niddy,

Thank you for contacting us and for using XStore.

In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.

If there is no plugin fault, please let us know and provide temporary FTP access.

Kind Regards,
8theme team

#367354 Copied In reply to: Any reason the search bar just spins and isn’t picking up results

Rose Tyler

Support staff

September 13, 2023 at 05:46

Hello, @Trendy,

We appreciate your prompt response.

Please try solutions from this topic – https://www.8theme.com/topic/how-can-i-remove-image-title-on-hover/

Kind Regards,
8theme team

#367352 Copied In reply to: Disable or remove tool tip!!!!!!!!!!!!!!!!

Rose Tyler

Support staff

September 13, 2023 at 05:36

Hello, @Isotto,

Your site is under maintenance mode, so we should log in to see the problem.

The problem was caused by your custom CSS code:
.swiper-container
{
display : none;
}
.swiper-entry
{
display : none;
}
in Theme Options > Ek CSS.

Best Regards,
8Theme’s Team.

#367348 Copied In reply to: In my woocommerce website the images are not showing in details
Rose Tyler

Support staff

September 13, 2023 at 05:30
Hello, Aniwalunj,

Thank you for contacting us and for using XStore.

Please add the next code in Theme Options > Theme custom CSS:

.etheme-sticky-cart .stock { display: none; }

Kind Regards,
8theme team
#367346 Copied In reply to: Sticky BUY NOW button area at the bottom shows overlapped text
Rose Tyler

Support staff

September 13, 2023 at 05:28

Hello, SaadSohailK,

Thank you for contacting us and for using XStore.

XStore > Custom fonts > and here is an example – https://prnt.sc/lgMsUeiWatIc

Kind Regards,
8theme team

#367345 Copied In reply to: Need to upload Custom Fonts with Variations

Rose Tyler

Support staff

September 13, 2023 at 05:20

Hello, Seanpearse,

Thank you for contacting us and for using XStore.

The problem can be caused by custom CSS code on your site. Please check the code or provide us with temporary wp-admin access, so we can take a closer look.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Kind Regards,
8theme team

#367344 Copied In reply to: Duplicate headers appearing and demo content also appearing on all pages above main container

Rose Tyler

Support staff

September 13, 2023 at 05:16

Hello, Relstone,

We appreciate your prompt response.

We created a new page on your site without any problems – https://prnt.sc/uWFFKT-VRSL_

Please try to clear cache of your browser and also try to use another browser.

Record a video of the problem you face for us. Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#367343 Copied In reply to: Not able to edit pages with theme change

Rose Tyler

Support staff

September 13, 2023 at 05:14

Hello,

Please check our response – https://prnt.sc/yLI1RYapNJjb

Kind Regards,
8theme team

#367342 Copied In reply to: Issues with DRIP.COM Cannot sync store due to theme code

Rose Tyler

Support staff

September 13, 2023 at 05:13

Hello, Petscia,

Thank you for contacting us and for using XStore.

Please provide a screenshot of the problem, for a better understanding.

Use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#367341 Copied In reply to: Friends, I have a problem with my xstore theme.

Rose Tyler

Support staff

September 13, 2023 at 05:11

Hello, CodedP,

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team.

#367340 Copied In reply to: Remove AMP version from desktop. Mobile only please.

Rose Tyler

Support staff

September 12, 2023 at 19:10

Hello, Frank,

You have pointed out an issue on the following website: https://isofilter.shop/ However, access to this site: https://www.isofilter.es/ has been provided. No issues with AJAX have been detected on it, but the “TablePress” plugin is still not functioning properly (even with the default theme). Details can be found in the video (Private Content).

Kind Regards,
8theme team

Please contact administrator
for this information.

#367326 Copied In reply to: Ajax 503 error, add to cart is not working
Rose Tyler

Support staff

September 12, 2023 at 19:05
Hello,

We wish to inform you that a specific function in the child theme of the functions.php file has been modified to resolve an issue. You are welcome to verify this change at your earliest convenience:
from

function theme_enqueue_styles() { etheme_child_styles(); }

to

function theme_enqueue_styles() { etheme_child_styles(); if ( function_exists('is_product') && is_product()) { global $etheme_styles; $etheme_styles[] = 'mark-text'; wp_enqueue_style( 'etheme-mark-text'); } }

Kind Regards,
8theme team
#367325 Copied In reply to: Issues with DRIP.COM Cannot sync store due to theme code
Rose Tyler

Support staff

September 12, 2023 at 19:04

Hello,

We’ve checked the situation on your site and settings, and we have not detected any errors related to the theme or plugins. The issue appears to be caused by a slow server response. Please refer to the screenshot for more details: https://prnt.sc/0qNzy_JATX3t

Kind Regards,
8theme team

#367324 Copied In reply to: The customize.php page slow on “Publish”

Rose Tyler

Support staff

September 12, 2023 at 17:13

Hello,

Thank you for contacting us and for using XStore.

Could you provide a screenshot of the problem?

Please register the code for your account on our site, then you will be able to deactivate domains for it – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

Kind Regards,
8theme team

#367322 Copied In reply to: Request for the code reset / reactivation

Rose Tyler

Support staff

September 12, 2023 at 15:55

Hello,

1/ We are writing to request the access credentials for https://wordpress.com/site-monitoring/yunger.in. The administrative credentials you have provided do not seem to be working.

2/ We would also like to inform you that we have not yet started working on your site, so we did not do any changes there.

3/ What is the URL of your staging site?

Kind Regards,
8theme team

#367316 Copied In reply to: My site cache miss rate is very high. Please help urgently!

Rose Tyler

Support staff

September 12, 2023 at 14:16

Hello, Niddy,

Thank you for your request.

We are pleased to inform you that the icon will be incorporated in one of our forthcoming updates.

Kind Regards,
8theme team

#367312 Copied In reply to: X – formerly known as Twitter Updated Icon

Rose Tyler

Support staff

September 12, 2023 at 10:44

Hello, Helloaksjhf,

We appreciate your prompt response.

Could you provide temporary FTP access?
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Please provide screenshots of untranslated strings, then we will be able to say if they come from our theme, or from somewhere else.

Use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.

About “Falling back to source extraction because admin.pot is missing” – you need to contact WordPress support, as was mentioned in our previous response.

Kind Regards,
8theme team

#367292 Copied In reply to: language problems after switching to German

Rose Tyler

Support staff

September 12, 2023 at 09:39

Hello, Helloaksjhf,

1/ You renamed the theme translation file incorrectly – https://prnt.sc/F3ymHEUofib6 , it should be xstore-de_DE.po

2/ WordPress translation should not be affected by our theme. Please try to activate any other theme and check the result. In case the problem with WP translation persists, you need to contact the support of WordPress.

Kind Regards,
8theme team

#367287 Copied In reply to: language problems after switching to German

Rose Tyler

Support staff

September 12, 2023 at 09:35

Hello, Relstone,

We appreciate your prompt response.

1/ As we can see, pages can be edited using Elementor on your site. We added a screenshot in the Private Content area.

2/ To correct displaying the Footer static block should be added into this area – https://prnt.sc/KQ6tQw04CMTm
Please clear the cache and check now.

3/ “the theme not displaying the white pages” – What do you mean? Please describe the problem in more detail with screenshots and links.

Kind Regards,
8theme team

Please contact administrator
for this information.

#367286 Copied In reply to: Not able to edit pages with theme change
Rose Tyler

Support staff

September 12, 2023 at 08:10
Hello, Tal,

Thank you for contacting us and for using XStore.

Please try to add the next code in Theme Options > Theme Custom CSS > Mobile:

.content-product .product-content-image { max-width: 70%; margin-left: auto; margin-right: auto; margin-top: 10px; } .content-product .product-image-wrapper { margin-bottom: 0px; } .content-product .product-title a { display: inline-block; width: 90px; white-space: nowrap; overflow: hidden !important; text-overflow: ellipsis; }

Kind Regards,
8theme team
#367272 Copied In reply to: hey how can i make products smaller at mobile version so people will able to see more products
Rose Tyler

Support staff

September 12, 2023 at 08:00

Hello, Martincarpenter,

1/ We’ve checked from different devices and the video doesn’t disappear. Please check the Private Content.

2/ Please post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will add it in one of the upcoming updates. There is no ready solution right now, unfortunately.

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Please contact administrator
for this information.

#367271 Copied In reply to: Variation Gallery Issue – Main product image always appears with all variations ruining aesthetic

Rose Tyler

Support staff

September 12, 2023 at 07:29

Hello, Helloaksjhf,

Thank you for contacting us and for using XStore.

Please read this article – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
We’ve installed the Loco Translate plugin on your site, and see that you need to rename https://prnt.sc/DnYoJcyks8sI to xstore-de_DE.po

Kind Regards,
8theme team

#367270 Copied In reply to: language problems after switching to German

Rose Tyler

Support staff

September 12, 2023 at 07:11

Hello, Marciano,

Thank you for your response.

We regret to inform you that currently, there is no feature available to display the sidebar on the category page based on the number of products present.

You may contact the support of WooCommerce plugin also – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

#367269 Copied In reply to: Category accordion delete from category page, but visible on the product selection page

Rose Tyler

Support staff

September 12, 2023 at 06:07

Hello,

Thank you for your response.

We wish to inform you that your inquiry was forwarded to another specialist for a more detailed review. We apologize for the delay, as our developers are currently handling a high volume of requests.

We kindly request your patience during this time and advise against changing your access.

Kind Regards,
8theme team

#367265 Copied In reply to: The customize.php page slow on “Publish”
Rose Tyler

Support staff

September 11, 2023 at 17:18
Hello, Eulice,

Thank you for your response, but we can’t connect:

Error: Connection timed out after 20 seconds of inactivity Error: Could not connect to server

Please check it. Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
Is there a restriction by ip or something else that doesn’t allow us to connect?

Kind Regards,
8theme team
#367250 Copied In reply to: The button not able to add the the product in the cart after click
Rose Tyler

Support staff

September 11, 2023 at 17:13

Hello, Marciano,

1/ We do not see Categories in your Shop sidebar – https://prnt.sc/ruoBgfqm9DPx Please add them and let us know.
2/ ” There is an option to switch of the category acordion” – what exactly option do you mean by this? Please provide a screenshot.
3/ “But we want this menu back on the Product page (when you are in a subcategory) so off/away when the subcategory’s are displayed in the field and on/visible when you are product deep in the menu. (after clicking a subccategory)” – sorry, but it is not clear, please provide URLs of pages where you want to see the widget and where you want to disable the widget.

Best Regards,
8Theme’s Team

#367249 Copied In reply to: Category accordion delete from category page, but visible on the product selection page

Rose Tyler

Support staff

September 11, 2023 at 16:14

Hello, Aniwalunj,

3. Please provide a link to the page with the info from your site, not a screenshot.

Kind Regards,
8theme team

#367244 Copied In reply to: My site cache miss rate is very high. Please help urgently!

Rose Tyler

Support staff

September 11, 2023 at 16:12

Hello, Filiphdan,

We appreciate your prompt response.

1/ Please check now – https://prnt.sc/9-Zw9EFtYDbS > https://prnt.sc/yDs-lv3aAN_3

2/ There is no such option, unfortunately. But you can try to contact WooCommerce support, because they created this widget – https://wordpress.org/support/plugin/woocommerce/

Kind Regards,
8theme team

#367243 Copied In reply to: Last finishing toutches to the webshop update

Rose Tyler

Support staff

September 11, 2023 at 16:08

Hello, Liva,

Thank you for your response.

We checked how it works with the default WooCommerce products shortcode → https://prnt.sc/2_PChysc5Kut and found that min/max quantity plugin does not change the value of input ( https://prnt.sc/1H6ScrpJn0nh ) even with default shortcode.
If we check the product on the shop page → https://prnt.sc/Kxk0gX8N66u3 then we can see that value is set for this product at once → https://prnt.sc/wnQPonfYfb-U .
So we recommend you contact to plugin’s author with this question about incorrect input ‘value’ on pages non product-archives.

Kind Regards,
8theme team

#367242 Copied In reply to: Having Problems With The Product Content

Rose Tyler

Support staff

September 11, 2023 at 15:50

Hello, Aniwalunj,

Thank you for contacting us and for using XStore.

Private Content.

We look forward to hearing from you soon.

Kind Regards,
8theme team

Please contact administrator
for this information.

#367238 Copied In reply to: My site cache miss rate is very high. Please help urgently!
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Viewing 14,400 results - 14,371 through 14,400 (of 68,227 total)

Viewing 30 posts - 14,371 through 14,400 (of 68,227 total)

← 1 2 3 … 479 480 481 … 2,273 2,274 2,275 →

Forum Replies Created

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