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The button not able to add the the product in the cart after click

This topic has 6 replies, 2 voices, and was last updated 7 months, 3 weeks ago ago by Rose Tyler

eulice

Participant

September 10, 2023 at 09:48

For the english, I have added “Add to Cart ” for particular to the product at the home : https://ibb.co/zPBDs0M… but is not working
For the chinese version it is working, let me know what should I do

Please, contact administrator
for this information.

#367120 Copied Theme version: 1.9.1

5 Answers

Rose Tyler

Support staff

September 10, 2023 at 16:17

Hello, Eulice,

We kindly request you to provide us with FTP access in order for us to assess the situation and determine the best course of action to assist you.

To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

#367147 Copied

eulice

Participant

September 11, 2023 at 17:03

Here you go

Please contact administrator
for this information.

#367248 Copied
Rose Tyler

Support staff

September 11, 2023 at 17:18
Hello, Eulice,

Thank you for your response, but we can’t connect:
```
Error:        	Connection timed out after 20 seconds of inactivity
Error:        	Could not connect to server
```
Please check it. Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
Is there a restriction by ip or something else that doesn’t allow us to connect?

Kind Regards,
8theme team
#367250 Copied
eulice

Participant

September 13, 2023 at 15:37

Hi, I have updated the password. Please try again with info given

Please contact administrator
for this information.

#367402 Copied

Rose Tyler

Support staff

September 13, 2023 at 22:03

Hello, Eulice,

This question you should address to Elementor Pro support because according to the fact you are using dynamic param set for Price link button here → https://prnt.sc/6hau6aipi_cQ with product add to cart link value, it seems that Elementor should fix the issues with translations of such product add to cart link because if Chinese product id was for example 8059 then its translated version to English product will have fully another ID. That’s why you have issues when trying to add a product by clicking on that button from the English version of your web-site because there is still a Chinese product ID set for adding to cart but such a product does not exist in the English version.

Kind Regards,
8theme team

#367419 Copied
Tagged: add to cart button issue, product adding problem, woocommerce button error, woocommerce cart error, woocommerce troubleshooting, wordpress ecommerce solutions, wordpress themes fixes
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