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Any reason the search bar just spins and isn’t picking up results

This topic has 5 replies, 2 voices, and was last updated 8 months ago ago by Niddy

Niddy

Participant

September 12, 2023 at 15:19

Hi

As per the title. Using your standard Ajax search, Any reason the search bar just spins and isn’t picking up results? Is it a setting or something I need to change?

Basically it just spins and isn’t showing any results.

Thanks

#367314 Copied Theme version: 9

4 Answers

Rose Tyler

Support staff

September 13, 2023 at 05:53

Hello, Niddy,

Thank you for contacting us and for using XStore.

In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://xstore.helpscoutdocs.com/article/36-included-plugins . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.

If there is no plugin fault, please let us know and provide temporary FTP access.

Kind Regards,
8theme team

#367354 Copied

Niddy

Participant

September 13, 2023 at 09:49

Hi

It’s not a plugin conflict – please see info in private area.

It works fine on a mobile though so it’s only affecting the browser view.

Thanks for looking…

Please contact administrator
for this information.

#367364 Copied

Rose Tyler

Support staff

September 14, 2023 at 13:28

Hello, Niddy,

Private Content

Kind Regards,
8theme team

Please contact administrator
for this information.

#367482 Copied

Niddy

Participant

September 14, 2023 at 14:23

Rose

Thank you very much. You guys truly are legends.

Please pass on my sincere gratitude. I’m not sure how the function hook suddenly went awry as it was fine / is fine on old staging site.

Anyway, thank you for resolving my issue. Really appreciate it. 👍

#367492 Copied
Tagged: no results, search bar issues, spinning search bar, woocommerce search problems, woocommerce wordpress templates, wordpress search functionality
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Any reason the search bar just spins and isn’t picking up results

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