Hello, Muub15,

Thank you for contacting us and for using XStore.

As we can see you correctly installed the demo content, and now you need to change this content depending on your needs.
We can guide you here about settings and theme functionality, but we do not do personal site creation, for this, you need to find someone else.

Here is item support policy – https://themeforest.net/page/item_support_policy

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Edwinapnunez,

Thank you for contacting us and for using XStore.

Do you mean you tried to disable the Email Builder https://prnt.sc/0H1ZNt-LuQfN and emails can’t be sent still? If you did not try this, please do.
If the problem persists independintly of activation the Email Builder , please do one more test:
– activate Storefront (default WooCommerce theme) on site and test emails then.
If the problem persists independently of the activated theme, we would recommend you to contact your hosting provider and check the mail log + contact support of WooCommerce.

Kind Regards,
8theme team

Hello, Ricardo,

Thank you for contacting us and for using XStore.

After the theme update, you need to clear all cache. Your problem is caused by cache, please clear cache of plugin, server and cache of the browser.

Kind Regards,
8theme team

Hello, Salmi,

Thank you for contacting us and for using XStore.

Our reply about paid customization services was related to your request posted via the Private Content area. It requests additional customization which is not included in our basic support.

Before purchasing the theme you were able to check our demos.
We don’t have a deal with the personal site customization – https://themeforest.net/page/item_support_policy But we already helped you a lot even in situations that were caused by 3rd party plugins on the site.

Please post requests about new settings or improvements in our theme via this page – https://www.8theme.com/taskboard/ If they receive enough votes from other customers, our development team will consider adding them in one of the upcoming updates.

Kind Regards,
8theme team

Hello, @Rich Kil,

No, there is no such option, unfortunately.

Best regards,
8Theme’s Team.

Hello, Lani,

We appreciate your prompt response.

Private Content.

Kind Regards,
8theme team

Hello, Tair Domer,

Thank you for contacting us and for using XStore.

Please try to add the next code in Theme Options > Theme custom CSS > Mobile:

.content-product:hover .image-swap {
    display: none;
}

Kind Regards,
8theme team

Hello,

Thank you for contacting us and for using XStore.

To add links to brands into the menu, please go to Appearance > Menus > https://prnt.sc/uzcf-GKpDRLk

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Rich Kil,

Thank you for your response.

Links are not shown on mobile because they are not added into Header builder > Mobile header – https://prnt.sc/3Tp73DhuRzW_
The mobile header has a different amount of elements compared to the desktop header, it is not a bug, but a predefined behavior https://prnt.sc/GMQwAXXMP8pH Only elements that can be shown correctly on mobile are available.

We hope this information is helpful.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
Team 8Theme.

Hello, Octatech,

Thank you for contacting us and for using XStore.

Please go to Theme Options > WooCommerce > Single Product Builder > Sizing Guide.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Jennifer,

Thank you for your response.

Please update the theme https://prnt.sc/DSvREBIAPag5 https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ , clear cache and let us know the result.

Kind Regards,
8theme team

Hello, Eleneremedy,

Thank you for contacting us and for using XStore.

What exactly changes causes this problem?
Could you provide temporary wp-admin access?

As a temporary solution custom CSS code can be added in Theme Options > Theme Custom CSS:

.et-mobile-panel .et_b-icon svg, .et-mobile-panel .et_column>a .et_b-icon+span {
    font-size: 14px;
}

Kind Regards,
8theme team

Hello, Joebuston,

Code that is added in settings of an element with selector – https://prnt.sc/UQGv2RP58SCO works for the element only.

Code added in Theme Options works for all site pages where mentioned in code classes are.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Oldguest,

1/ I wish to inform you that your inquiry will be forwarded to another specialist for a more detailed review.
We apologize in advance for the delay, as our developers are currently handling a high volume of requests.
Strange that we do not have this problem on our test sites and other our customers have not sent such complaints.

2/ Please go to Theme Options > Mobile panel > delete all sections and add new ones from scratch with tiles on your main site language.
After that provide us with FTP access and the translations (texts and links) you want to apply.
Unfortunately, the mobile panel has some glitches with the translation. It requires a custom code.
To create FTP access, please contact your hosting provider for assistance.

Best Regards,
8Theme’s Team.

Hello,

Thank you for contacting us and for using XStore.

Please check the next demos:
– https://xstore.8theme.com/elementor2/marseille04/ ( https://gtmetrix.com/reports/xstore.8theme.com/Ulxsdw8A/ )
– https://xstore.8theme.com/elementor2/sport/ ( https://gtmetrix.com/reports/xstore.8theme.com/VHwzG4BC/ )
– https://xstore.8theme.com/elementor2/luxury-jewelry/ ( https://gtmetrix.com/reports/xstore.8theme.com/eSwbIKtb/ )

Also, we would recommend you to register your purchase codes for your account on our site – https://www.8theme.com/account-user/?user_id=31654 , then the account will be marked as premium and your forum topics get priority.

Kind Regards,
8theme team