Hello, Divorah,

Thank you for contacting us and for using XStore.

Do you mean something like this – https://prnt.sc/z8PnFZPlkeCh ? In this case, please check the type of attributes – https://prnt.sc/CfsOa1n2RTmx

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Dear Marco A Jimenez,

Private Content

Best Regards,
8Theme’s Team.

Hello, LAMA Store,

Thank you for contacting us and for using XStore.

Please check how it works when not our theme, but the default WooCommerce theme – Storefront is activated (Appearance > Themes). If the situation is independent of the theme, we would recommend you contact support of WP all import Pro plugin or WooCommerce.

Kind Regards,
8theme team

Dear, Khurram Virk,

Please check the next screenshot – https://gyazo.com/e17e9077bb996c6dcc08b98507ce9de3

Kind Regards,
8theme team

Hello, Thinkclicthomas,

Thank you for contacting us and for using XStore.

There is a js error – https://prnt.sc/AS9LCF94TE3l , please try to disable the mentioned 3rd party plugin and check how the Buy now works then.

Kind Regards,
8theme team

Hello, Farmpays,

Thank you for contacting us and for using XStore.

Add the next code in Theme Options > Theme custom CSS > Global:

.woocommerce-checkout #sales-booster-popup {
    display: none !important;
}

We hope this answer is helpful.

Kind Regards,
8theme team

Hello, Divorah,

Thank you for contacting us and for using XStore.

As we can see, you are using 9.1.14 version of the theme, which is an old one, so we would recommend you do updates – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

What exactly feature do you mean https://prnt.sc/9DicZxTac7gZ ? Could you provide a screenshot?
Use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello,

Thank you for letting us know. We would recommend you to contact support of the WooCommerce PayPal Payments plugin.

Kind Regards,
8theme team

Hello, Eleneremedy,

We appreciate your prompt response.

Please give an answer what do you mean by “we changed the font field”? From where exactly did changes cause the mentioned problem? Are you able to change them back?

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Kind Regards,
8theme team

Hello, Salmi,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Custom CSS code can be used to make the delete icon in the side cart always active, for example:

.et-off-canvas .cart-widget-products li .remove {
    opacity: 1 !important;
    visibility: visible !important;
    -webkit-transform: none !important;
    transform: none !important;
}

If you would like to pursue paid customization services, we recommend submitting a customization request to the Codeable team via their website: https://www.codeable.io/?ref=qGTdX

Kind Regards,
8theme team

Hello,

We can’t see the test results on your site, so we can’t try, unfortunately.

About his message – https://prnt.sc/fIrzgtlUAdKm – we already tried to make font-size bigger, so try to change paddings or line-height for tests to add “enough space around”.
https://web.dev/articles/accessible-tap-targets

Kind Regards,
8theme team

Hello,

We appreciate your prompt response.

– In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing problems.

– The problem can be caused by changes in files or by custom scripts. Do you use a child theme? please check what custom changes were done there.

Kind Regards,
8theme team

Hello, LAMA Store,

Thank you for contacting us and for using XStore.

As we can see, it is not our theme that is activated on your site right now.

Woostore is an additional plugin? Have you tried to contact support team the plugin? Can this plugin be installed when not our theme is activated?

Kind Regards,
8theme team

Hello, Jennifer,

Thank you for contacting us and for using XStore.

Could you please record a video of the problem?

Please check the menu on our demo https://xstore.8theme.com/elementor/demos/niche-market03/ from your mobile and let us know the result.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello,

Thank you for contacting us and for using XStore.

Please record a video of the problem, clear cache of the browser before this. We’ve checked your site header after adding a product to the cart and there is no problem visible.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Kind Regards,
8theme team