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Topic: “Buy Now” button doesn’t work and nothing happens when you click on it

thinkclicthomas

Participant

October 21, 2023 6:26 pm

In my website askala.fr, when I’m on a product page like : https://askala.fr/produit/table-de-soudure-1000-x-2000-mm-s16/?v=11aedd0e4327, when I click on the buy now button, nothing happens. Can you help me?

I’m using Child theme v.1.0 of xtsore.

Regards,
Site URL: hidden
Theme version: 9.2.2
WooCommerce version: 8.2.1

#371031 copied to clipboard

Rose Tyler

Support staff

October 22, 2023 7:01 am

Hello, Thinkclicthomas,

Thank you for contacting us and for using XStore.

There is a js error – https://prnt.sc/AS9LCF94TE3l , please try to disable the mentioned 3rd party plugin and check how the Buy now works then.

Kind Regards,
8theme team

#371044 copied to clipboard

thinkclicthomas

Participant

October 23, 2023 11:51 am

Thank you for your responsiveness.

I don’t know how do that. Can you give me more explication or try to fix the problem yourselves ?

I give the connection informations in the private content area.

Please contact administrator
for this information.

#371189 copied to clipboard

Rose Tyler

Support staff

October 23, 2023 12:22 pm

Hello, Thinkclicthomas,

We appreciate your prompt response.

Go to Dashboard > Plugins > disable 3rd party plugins on your site one by one to see after which one the problem will be solved.

We have done this for you, WP-Optimize – Nettoyer, compresser, mettre en cache. plugin is the reason for the problem.

Please check how the “Buy Now” works now.

Kind Regards,
8theme team

#371200 copied to clipboard