Return to previous page

“Buy Now” button doesn’t work and nothing happens when you click on it

This topic has 4 replies, 2 voices, and was last updated 6 months, 1 weeks ago ago by Rose Tyler

thinkclicthomas

Participant

October 21, 2023 at 18:26

In my website askala.fr, when I’m on a product page like : https://askala.fr/produit/table-de-soudure-1000-x-2000-mm-s16/?v=11aedd0e4327, when I click on the buy now button, nothing happens. Can you help me?

I’m using Child theme v.1.0 of xtsore.

Regards,

#371031 Copied Theme version: 9.2.2 WooCommerce version: 8.2.1

3 Answers

Rose Tyler

Support staff

October 22, 2023 at 07:01

Hello, Thinkclicthomas,

Thank you for contacting us and for using XStore.

There is a js error – https://prnt.sc/AS9LCF94TE3l , please try to disable the mentioned 3rd party plugin and check how the Buy now works then.

Kind Regards,
8theme team

#371044 Copied

thinkclicthomas

Participant

October 23, 2023 at 11:51

Thank you for your responsiveness.

I don’t know how do that. Can you give me more explication or try to fix the problem yourselves ?

I give the connection informations in the private content area.

Please contact administrator
for this information.

#371189 Copied

Rose Tyler

Support staff

October 23, 2023 at 12:22

Hello, Thinkclicthomas,

We appreciate your prompt response.

Go to Dashboard > Plugins > disable 3rd party plugins on your site one by one to see after which one the problem will be solved.

We have done this for you, WP-Optimize – Nettoyer, compresser, mettre en cache. plugin is the reason for the problem.

Please check how the “Buy Now” works now.

Kind Regards,
8theme team

#371200 Copied
Tagged: buy now button issue, fix wordpress button error, resolve wordpress purchase issues, troubleshoot woocommerce templates, woocommerce checkout problems, wordpress woocommerce templates
Viewing 4 results - 1 through 4 (of 4 total)