Forum Replies Created

Viewing 30 posts - 13,261 through 13,290 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2023 at 08:26

    Hello, Menichetti,

    Thank you for contacting us.

    Please check now – https://www.8theme.com/downloads/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2023 at 08:16

    Hello, Salmi,

    Thank you for contacting us and for using XStore.

    It is not a bug, because the same behavior is visible on our demos. Please post your request on this page – https://www.8theme.com/taskboard/ , so our dev team read it.

    As a workaround, you can use the next custom CSS code (Global area):

    .product_list_widget li:not(:hover) .quantity-wrapper {
        -webkit-transform: translateY(0px) !important;
        transform: translateY(0px);
        opacity: 1;
        visibility: visible;
        background-color: transparent !important;
    }
    .product_list_widget .quantity-wrapper .quantity > span, .product_list_widget .quantity-wrapper .quantity input[type="number"],
    .header-wrapper .et-off-canvas .cart_list.product_list_widget .quantity-wrapper span {
        background-color: white !important;
    }

    and Theme Custom CSS > Mobile:

    header .product_list_widget .quantity-wrapper.clearfix {flex-direction: column;}
    header .product_list_widget .quantity-wrapper div.quantity>span {
        padding: 11px;
    }
    header .widget .product_list_widget li {
        height: 130px;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2023 at 08:00

    Hello, OnlyCBD,

    We appreciate your prompt response.

    Please provide temporary FTP access, so need to check this situation more deeply.

    To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2023 at 07:41

    Hello, Gmargetis,

    Thank you for contacting us and for using XStore.

    Private Content.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2023 at 07:34

    Hello, Tair Domer,

    We appreciate your prompt response.

    Private Content

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2023 at 07:27

    Dear, Henrik,

    “How can I then change the order?
    is it possible to have sorting on “random”?? i.e. different products that arrive each time?” – this question should be addressed to WooCommerce plugin support – https://wordpress.org/support/plugin/woocommerce/
    We do not have additional settings for sorting from our theme side, they are taken from WooCommerce.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2023 at 07:23

    Hello, Andpixels,

    Thank you for getting in touch with us.

    Please check how filters and sorting work when the default WooCommerce theme – Storefront is activated (Appearance > Themes).

    For example – https://prnt.sc/obi3hOYviBMP
    In case, this situation is not caused by our theme, we would recommend you to contact WooCommerce plugin support – https://wordpress.org/support/plugin/woocommerce/

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2023 at 19:48

    Hello, Tair Domer,

    Thank you for contacting us and for using XStore.

    What exactly texts cannot be translated? Please provide examples with screenshots.

    Use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2023 at 19:40

    Hello,

    You’re welcome!

    Theme Options > WooCommerce > Single Product Builder > Breadcrumbs > Background Image.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2023 at 19:39

    Hello, Tair Domer,

    You’re welcome!

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2023 at 19:36

    Hello, Crispy123,

    Thank you for contacting us and for using XStore.

    Please rename https://prnt.sc/6QzBbU8XT7Qj to xstore-de_DE.po and https://prnt.sc/4QYx2een88Nh to xstore-core-de_DE.po.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2023 at 19:33

    Hello, Rich Kil,

    Only these elements are available for the Mobile header – https://prnt.sc/GMQwAXXMP8pH
    Where do you see the phone icon?

    Best Regards,
    Team 8Theme.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2023 at 19:22

    Hello,

    Thank you for contacting us and for using XStore.

    Private Content

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2023 at 19:19

    Hello, @Rich Kil,

    We appreciate your prompt response.

    What do you mean? Could you describe it in more detail?

    Best regards,
    8Theme’s Team.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2023 at 15:39

    Hello, MJJONE,

    We appreciate your prompt response.

    Please provide FTP access also.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2023 at 15:36

    Hello, Moshe,

    You’re welcome!

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2023 at 15:25

    Hello, Finn,

    We appreciate your prompt response.

    Please downgrade the PHP version from 8.2.9 version to 8.0, then temporarily disable 3rd party plugins, for example – LiteSpeed Cache, Hostinger AI Assistant, Starter Templates, Elementor Pro. After that, go to XStore > Import demos > click on Delete content button, then run import one more time.
    Let us know the result.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2023 at 15:19

    Hello, OnlyCBD,

    Please check the video from your site in the Private Content area.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2023 at 14:01

    Hello,

    Thank you for contacting us and for using XStore.

    Please clear cache and check now.

    Next time you can edit Header Builder > Header Overlap > Breadcrumbs Padding (Overlap Only) , and Single Product Builder > Breadcrumbs > Computed box > paddings.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2023 at 13:53

    Hello, Finn,

    https://prnt.sc/tGhb1uTMBujo – we can’t log in. Please check.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2023 at 13:52

    Hello, OnlyCBD,

    Thank you for contacting us and for using XStore.

    The problem is caused by cache. Please clear all cache (plugin and browser).

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2023 at 13:51

    Hello, Amko,

    Thank you for contacting us and for using XStore.

    Please clear cache and check the Home page content now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2023 at 13:38

    Hello,

    We appreciate your prompt response.

    Please clear cache and check now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2023 at 13:35

    Hello, Finn,

    Thank you for contacting us and for using XStore.

    Please provide URL of your site and temporary wp-admin access.

    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2023 at 13:33

    Hello, MJJONE,

    Thank you for contacting us and for using XStore.

    Please provide temporary wp-admin and FTP access to 1 of the sites, so we can check the problem more deeply.

    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
    To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2023 at 12:31

    Hello,

    Thank you for getting in touch with us.

    Edit page using Elementor > settings of the element > disable Ajaxify – https://prnt.sc/p5Mogpiw-apA
    or provide temporary wp-admin access, so we can check your settings.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2023 at 12:28

    Hello, @leveltgp,

    Thank you for contacting us and for using XStore.

    Disable header overlap via Theme Options > Header builder > Back
    Header Overlap & Transparent , or edit Breadcrumbs Padding (Overlap Only).

    If you want to activate the overall for the Home page only, do this via Header Builder > Multiple headers.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2023 at 12:20

    Hello, @razvangt,

    We can’t connect, unfortunately.
    Please try to connect to FTP using FileZilla and provide us with the correct credentials.
    Is there a restriction by IP or something else that doesn’t allow us to connect?

    Kind Regards,
    8theme team.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2023 at 12:16
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2023 at 11:12

    Hello, @Elyousfimohammed61,

    Thank you for contacting us and for using XStore.

    We’ve disabled the Menu cache via Theme Options > Speed optimization and disable 3rd=party plugins on your site. Header builder settings work fine now. You can check. When you enable a new plugin, please check if it causes a problem or not.

    Do you want to make the header transparent for the Home page only or for all pages?
    To create a custom header for the Home page, go to Header Builder > Multiple headers > Create header > set new header for the Home page only – https://prnt.sc/KkzwaQyM1Wn7

    We’ve set transparent for the Main header area as shown here – https://prnt.sc/j5WI906-8kaC

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team.

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    Viewing 13,290 results - 13,261 through 13,290 (of 68,231 total)
Viewing 30 posts - 13,261 through 13,290 (of 68,231 total)
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