Please contact administrator for this information.
Rose Tyler
Support staff
October 23, 2023 at 07:27
Dear, Henrik,
“How can I then change the order?
is it possible to have sorting on “random”?? i.e. different products that arrive each time?” – this question should be addressed to WooCommerce plugin support – https://wordpress.org/support/plugin/woocommerce/
We do not have additional settings for sorting from our theme side, they are taken from WooCommerce.
Kind Regards,
8theme team
Rose Tyler
Support staff
October 23, 2023 at 07:23
Hello, Andpixels,
Thank you for getting in touch with us.
Please check how filters and sorting work when the default WooCommerce theme – Storefront is activated (Appearance > Themes).
What exactly texts cannot be translated? Please provide examples with screenshots.
Use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.
Kind Regards,
8theme team
Please contact administrator for this information.
Only these elements are available for the Mobile header – https://prnt.sc/GMQwAXXMP8pH
Where do you see the phone icon?
Best Regards,
Team 8Theme.
Rose Tyler
Support staff
October 22, 2023 at 19:22
Hello,
Thank you for contacting us and for using XStore.
Private Content
Kind Regards,
8theme team
Please contact administrator for this information.
Rose Tyler
Support staff
October 22, 2023 at 19:19
Hello, @Rich Kil,
We appreciate your prompt response.
What do you mean? Could you describe it in more detail?
Best regards,
8Theme’s Team.
Rose Tyler
Support staff
October 22, 2023 at 15:39
Hello, MJJONE,
We appreciate your prompt response.
Please provide FTP access also.
Kind Regards,
8theme team
Rose Tyler
Support staff
October 22, 2023 at 15:36
Hello, Moshe,
You’re welcome!
Kind Regards,
8theme team
Rose Tyler
Support staff
October 22, 2023 at 15:25
Hello, Finn,
We appreciate your prompt response.
Please downgrade the PHP version from 8.2.9 version to 8.0, then temporarily disable 3rd party plugins, for example – LiteSpeed Cache, Hostinger AI Assistant, Starter Templates, Elementor Pro. After that, go to XStore > Import demos > click on Delete content button, then run import one more time.
Let us know the result.
Kind Regards,
8theme team
Rose Tyler
Support staff
October 22, 2023 at 15:19
Hello, OnlyCBD,
Please check the video from your site in the Private Content area.
Kind Regards,
8theme team
Please contact administrator for this information.
Rose Tyler
Support staff
October 22, 2023 at 14:01
Hello,
Thank you for contacting us and for using XStore.
Please clear cache and check now.
Next time you can edit Header Builder > Header Overlap > Breadcrumbs Padding (Overlap Only) , and Single Product Builder > Breadcrumbs > Computed box > paddings.
The problem is caused by cache. Please clear all cache (plugin and browser).
Kind Regards,
8theme team
Rose Tyler
Support staff
October 22, 2023 at 13:51
Hello, Amko,
Thank you for contacting us and for using XStore.
Please clear cache and check the Home page content now.
Kind Regards,
8theme team
Rose Tyler
Support staff
October 22, 2023 at 13:38
Hello,
We appreciate your prompt response.
Please clear cache and check now.
Kind Regards,
8theme team
Rose Tyler
Support staff
October 22, 2023 at 13:35
Hello, Finn,
Thank you for contacting us and for using XStore.
Please provide URL of your site and temporary wp-admin access.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
Kind Regards,
8theme team
Rose Tyler
Support staff
October 22, 2023 at 13:33
Hello, MJJONE,
Thank you for contacting us and for using XStore.
Please provide temporary wp-admin and FTP access to 1 of the sites, so we can check the problem more deeply.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.
Kind Regards,
8theme team
Rose Tyler
Support staff
October 22, 2023 at 12:31
Hello,
Thank you for getting in touch with us.
Edit page using Elementor > settings of the element > disable Ajaxify – https://prnt.sc/p5Mogpiw-apA
or provide temporary wp-admin access, so we can check your settings.
Kind Regards,
8theme team
Rose Tyler
Support staff
October 22, 2023 at 12:28
Hello, @leveltgp,
Thank you for contacting us and for using XStore.
Disable header overlap via Theme Options > Header builder > Back
Header Overlap & Transparent , or edit Breadcrumbs Padding (Overlap Only).
If you want to activate the overall for the Home page only, do this via Header Builder > Multiple headers.
Kind Regards,
8theme team
Rose Tyler
Support staff
October 22, 2023 at 12:20
Hello, @razvangt,
We can’t connect, unfortunately.
Please try to connect to FTP using FileZilla and provide us with the correct credentials.
Is there a restriction by IP or something else that doesn’t allow us to connect?
We’ve disabled the Menu cache via Theme Options > Speed optimization and disable 3rd=party plugins on your site. Header builder settings work fine now. You can check. When you enable a new plugin, please check if it causes a problem or not.
Do you want to make the header transparent for the Home page only or for all pages?
To create a custom header for the Home page, go to Header Builder > Multiple headers > Create header > set new header for the Home page only – https://prnt.sc/KkzwaQyM1Wn7
As we can see you correctly installed the demo content, and now you need to change this content depending on your needs.
We can guide you here about settings and theme functionality, but we do not do personal site creation, for this, you need to find someone else.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Kind Regards,
8theme team
Rose Tyler
Support staff
October 22, 2023 at 09:45
Hello, Jennifer,
We appreciate your prompt response.
We’ve disabled the Menu cache in Theme options > Speed Optimization and the Mobile menu works fine – https://prnt.sc/0ieYhiJIw8u_
Kind Regards,
8theme team
Rose Tyler
Support staff
October 22, 2023 at 09:39
Hello, Edwinapnunez,
Thank you for contacting us and for using XStore.
Do you mean you tried to disable the Email Builder https://prnt.sc/0H1ZNt-LuQfN and emails can’t be sent still? If you did not try this, please do.
If the problem persists independintly of activation the Email Builder , please do one more test:
– activate Storefront (default WooCommerce theme) on site and test emails then.
If the problem persists independently of the activated theme, we would recommend you to contact your hosting provider and check the mail log + contact support of WooCommerce.
Kind Regards,
8theme team
Rose Tyler
Support staff
October 22, 2023 at 09:34
Hello, Rich Kil,
Thank you for getting in touch with us.
Elements can be added to the connection block by moving them, like in the video (Private Content).
Best Regards,
Team 8Theme.
Please contact administrator for this information.
