Hello, Nebcreative,

As we can see, System Requirements on your site are fine- https://prnt.sc/6bBtn4BIeWQk We are not sure what was a reason for the problem, because when we did the import, we did not face the problem.

“sport” demo is not available in wpbakery, sorry.

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Chris0483,

Thank you for contacting us and for using XStore.

Please: – contact your hosting provider and ask server error log;
– install Query Monitor and check its info;
– https://prnt.sc/5feRnLAJ6cVm – contact support of Elementor https://wordpress.org/support/plugin/elementor/ ;
– provide us with FTP access, so we can check the situation more deeply.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

Hello, PJone,

Please provide FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption), contact your hosting provider for assistance.
We need to check the problem more deeply.

Kind Regards,
8theme team

Hello, Globe of Computer,

Thank you for contacting us and for using XStore.

Please read WordPress documentation – https://developer.wordpress.org/themes/advanced-topics/child-themes/#using-functions-php Connect to your files using FTP, for example, https://filezilla-project.org/ and edit the wp-content/themes/xstore-child/functions.php in the child theme.

You can find video tutorials about how to edit functions.php file of child theme online, because this procedure is common for all WordPress themes, and independent of XStore.

Please note that we are not responsible for your 3rd party code.

Kind Regards,
8theme team

Hello, Marquand,

Thank you for contacting us and for using XStore.

What purchase code do you use for this project?

Please read this article – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/ , it will help you unregister theme and register it on the new domain.

If you have questions about site migration we would recommend contacting the hosting provider, because, as a rule, hosting support helps with this. Site migration is not related to the theme, so we don’t have any detailed suggestions.
Some of our customers use the Duplicator plugin.

Kind Regards,
8theme team

Dear,

Please clear cache and check now.

Changes were done in wp-conent/themes/xstore/framework/features/woocommerce/cart-checkout.php , and the fix will be included in the next update.

Kind Regards,
8theme team

Hello, Belal,

We appreciate your prompt response.

It is what you are looking for https://prnt.sc/CEYtabcxo-ov ? Or https://prnt.sc/ZHoCeVCFJOMc ?

Kind Regards,
8theme team

Hello, HmirceaD,

Thank you for contacting us and for using XStore.

Does it work when not our theme is activated on site but Storefront (default WooCommerce theme)?
If the situation is independent of the theme, you need to contact Elementor plugin support.

Kind Regards,
8theme team

Hello, Belal,

We appreciate your prompt response.

Could you provide temporary wp-admin access and describe the desired result in more detail?

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Kind Regards,
8theme team

Hello, Thomas STHLM,

Thank you for contacting us and for using XStore.

Please check the next screenshot – https://prnt.sc/y9EguUq2yfLa

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, @Alvaro,

We appreciate your prompt response.

We’ve activated this option – https://prnt.sc/6xTmpVKLuv38
Please clear cache and check the single product page now.

Best Regards,
8Theme’s Team

Hello, Rich Kil,

You added the code incorrectly. We’ve edited it for you. Please clear the cache and check.

Best Regards,
Team 8Theme.

Hello,

We have implemented passive event listeners and would like to verify their functionality. Please replace the following file:
wp-content/themes/xstore/js/modules/libs/automaticProductSlider.min.js
with this one – https://we.tl/t-ZdWd5fpZeF After doing so, please clear your cache and check for any errors related to the passive event listeners.

Kind Regards,
8theme team

Hello, Ryan,

Thank you for contacting us and for using XStore.

Our wishlist has a share feature – https://prnt.sc/5WFNnIhKNNY5
If this is not what you are looking for, please post request to our developers team via this page – https://www.8theme.com/taskboard/

Kind Regards,
8theme team

Hello, @Rich Kil,

Use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.

You can try to achieve the desired result in the next way:
– create a static block and add a Modal popup element https://xstore.8theme.com/elementor/demos/minimal-fashion02/modal-popup/ that contains the contact form.
– show this static block in the site header via the HTML element of Header Builder.

Best regards,
8Theme’s Team.