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Topic: Elementor does not load after update 9.2.2

LMcompany

Participant

October 23, 2023 5:26 pm

Hello,

After the update, the buider elementor never finishes loading. https://www.awesomescreenshot.com/video/21835660?key=681406c35d6756114f06ac0f51584953

I have cleared the site cache, cleared the browser cache, changed browsers, deactivated WpRocket; nothing changes…

How can I solve it?

Thanks

Kind regards

LM
Site URL: hidden
Theme version: 9.2.2
WooCommerce version: 6.3.1

#371267 copied to clipboard

Rose Tyler

Support staff

October 23, 2023 6:10 pm

Hello, LMcompany,

Thank you for contacting us and for using XStore.

– We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

– Please go to WooCommerce > Status > Logs > select today/yesterday date and check what errors are there.

Kind Regards,
8theme team

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